Project Manager Program
Resume:
GIELANIE HATCH, PMP
ad163s@r.postjobfree.com
EXPERIENCED PROJECT MANAGER
Business professional with extensive background and proven track record in Project Management. Motivated, resourceful individual who combines a strong personal work ethic with principles of team building and meeting objectives. Outstanding organizational skills and an aptitude for locating problem areas and increasing project efficiency. Able to manage multiple and large scale projects at one time.
Areas of Expertise
Key Skills Assessment
Program Management - Experienced leader of cross functional teams, tasked with project initiation, development and implementation of strategic and tactical activities to successfully implement projects, execute timelines and drive business results within approved scope and budget.
Strong Communication skills – Able to effectively communicate with all project stakeholders by providing accurate project status along with issues and risks, key scope changes and budget report and analyses to ensure we are meeting both customer and business expectations. Systems knowledge includes: MS Outlook, Word, Excel, PowerPoint, MS Project, SmartSheet, SharePoint, Sales Force, JIRA
Professional Experience
PEARSON, SAN JOSE, CA 06/2019 - Present
SR TECHNICAL PROJECT MANAGER
Manage ELL high stake programs across multiple platforms
In charge of all Versant product development from market research to proof of concept to product development and implementation
Manage simultaneous projects; involved with change requests to existing products/functionalities
Interface/lead cross-functional teams to address escalated issues and critical project related events
Manage schedule development to ensure timely completion and final delivery of contracted solution
Author and prepare documentation such as: requirements, specifications, and user case scenarios; hold regular status meetings and facilitate team meetings
Prepare and present internal/external reports on program status, risks, and all program related issues
Manage contract requirements and changes, including obtaining costs and developing pricing estimates using accepted Pearson practices
Implement process improvement initiatives in order to promote quality and cost reduction
Analyze project requirements and propose solutions, taking into account cost, resources, expertise, existing systems architecture, capacity and utilization
Keep track of lessons learned, share lessons with team members, and suggest areas for improvement in internal processes along with possible solutions
MCGRAW-HILL EDUCATION, SCHOOL GROUP/COLUMBUS, OH 11/2014 – 06/2019
PORTFOLIO MANAGEMENT OFFICE, ASSESSMENT SR PROGRAM MANAGER
Assessment Sr. Program Manager for Acuity K-12 Math, ELA, Science and Social Studies; Managed the content migration from one platform to the next to repurpose the content into a totally new product
Open Learning Accessibility Program Manager for K-12 Math, Science, Social Studies and AP; Working with large cross-functional teams and a long list of stakeholders in making our product 100% accessible
Operations Project Manager for special projects (Task Force/SWAT team like) that requires fast delivery and results; add hock projects that are time sensitive with high company visibility
Lead cross functional teams consisting of subject matter experts and related resources in driving successful execution of multiple, and/or complex project requirements in support of MHE customers
Help project sponsor create project charter and document the business case for project approval
Responsible in developing and maintaining project plans per approved scope, budget and schedule with inputs from the core team, ensures project scope is fully understood and executed to plan
Apply project management best practices in managing and controlling all projects from inception to implementation
Use established change control board process to ensure all scope, budget and schedule changes are approved before execution and avoid scope creep
Identify, communicate and document any variance to the project plan, as related to requirements, scope, budget, delivery dates and quality. Responsible for identifying risks and facilitating problem resolution
Produce weekly and monthly reports to communicate project status, issues and delays in meeting customer deliverables to all project stakeholders
Perform monthly financial analyses to ensure pacing to approved budget, including updating monthly estimates and forecasts and ensure project actuals are within the acceptable 10% budget variance
CTB McGraw-Hill/Monterey, CA 05/2007 – 11/2014
Acuity Product development program management, Sr. project manager
Program Manager for Acuity Math and ELA Grades 3-8 shelf product; Managed the whole product development program from inception to implementation and production support
Lead cross functional teams consisting of subject matter experts and related resources in driving successful execution of multiple, and/or complex project requirements in support of CTB customers
Helped project sponsor document the business case and managing all project doc sign offs for project approval
Developed and maintained project plans per approved scope, budget and schedule with inputs from the core team
Established and managed the change control board to ensure all scope, budget and schedule changes are approved before execution and avoid scope creep, ensures project scope is fully understood and executed to plan.
Identify, communicate and document any variance to the project plan, as related to requirements, scope, budget, delivery dates and quality. Responsible for identifying risks and facilitating problem resolution
Collaborated with Product Management and Sales for any new project opportunities such as enhance user experience, put Acuity ahead of the competition and be first to market
Helped manage Product Management’s yearly back log which is an input in creating our product’s roadmap
Produced weekly and monthly reports to communicate project status, issues and delays in meeting customer deliverables to all project stakeholders
Performed monthly financial analyses to ensure pacing to approved budget, including updating monthly estimates and forecasts and ensure project actuals are within the acceptable 10% budget variance
Sprint/Burlingame, CA 07/1999 – 05/2007
Network Services, project Manager
Managed all lab projects/activities in regards to testing all hardware and software before pushing them out to production
Helped developed business case for project approval and managed projects from inception to deployment
Performed capacity planning by providing resources level of effort with labor hours and test equipment requirements per project need
Developed work plans and schedule to ensure we are executing within approved scope and budget and delivering on time
Monitored processes and worked with the team to improve for efficiency when needed
Collaborated with the team in problem resolution and risk mitigation
Ensured lab engineers receive training as required for new technology, product and service offerings
Set lab priorities especially if there are conflicting activities and assigned resources required to support testing efforts
Managed vendor commitments and held them accountable in fixing all logged defects and deliver all hardware and software fixes in a timely manner
Monitored lab environment readiness for testing, including ordering and tracking of lab equipment and installation to ensure all required features are committed and delivered on time
Provided weekly status reports and risk analysis information throughout the project’s live cycle to the core and management teams
Created and maintained lab schedule for all supported projects and managed engineer work assignments
Education & Training
Skyline Community College, San Bruno, CA (08/1993 – 05/1996)
Master Certificate in Project Management, George Washington School of Business (2007)
Project Management Professional (PMP) Certification, Project Management Institute (2008)
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