Customer Service Representative
Resume:
PROFILE
To obtain a permanent full time position that will utilize my extensive call center customer service b background.
Experience Customer Service Representative, Member Service Representative, Albuquerque, NM – 2019- Present
I help members with all aspects of their banking needs. This is not limited to checking, savings and credit cards. I also assist members with payments, balance transfers, and inter account transfers. I also transfer callers to other departments as needed. Customer Service Representative, Sitel, Inc, Albuquerque, NM – 2018-2019 I helped customers with all aspects of their Affirm accounts. This covered the life of the Affirm account from setting up new accounts, running ‘hard’ credit checks, answering questions, and collecting past due accounts.
Customer Service Desk, Target, Inc., Albuquerque, NM– 2016-2019 In charge of the total guest experience. Assisting customers with questions and in store directions. Rang out customers, up-sold Target Red Cards, Helped train new employees to Target standards. Participated in in store contests, winning several. Accepted and processed store returns, including identifying fraudulent returns. Education Los Angeles City College, Los Angeles, California-Elementary Education Skills I am able to work confidently in a fast paced, high stress environment. I work well with other employees and have worked extensively with resolving customer complaints in a manner that is mutually beneficial to both the client and the company. I feel that I will be a strong asset to your organization
References Available upon request
Dale Reed 5340 San Mateo Blvd NE
Apt C-44
Albuquerque, NM 87109
Email: *******@******.***
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