Lee T. Terry

Milwaukee, Wisconsin *****

414-***-**** or 414-***-****

ad161i@r.postjobfree.com

PROFESSIONAL SUMMARY

I dont niss days an learn fast.

SKILLS

Very professional, hard worker.

WORK EXPERIENCE

4/2022 to 5/2022

Pilot Inc.

Waukesha, Wisconsin

Dispatch Coordinator

• Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.

• Arrange for storage facilities when required.

• Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.

• Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.

• Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design.

• Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate.

• Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.

• Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.

• Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.

• Track and trace goods while they are en route to their destinations, expediting orders when necessary.

7/2021 to 12/2021

Adecco

Milwaukee, Wisconsin

Remote CSR

• Post or attach information to claim file.

• Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.

• Prepare insurance claim forms or related documents and review them for completeness.

• Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.

• Transmit claims for payment or further investigation.

9/2020 to 11/2020

Select Sourse Int.

Pleasent Prairie, Wisconsin

Material Handler

• Advise retail customers or internal users on the appropriateness of parts, supplies, or materials requested.

• Compile, review, and maintain data from contracts, purchase orders, requisitions, and other documents to assess supply needs.

• Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.

• Dispose of damaged or defective items, or return them to vendors.

• Drive trucks to pick up incoming stock or to deliver parts to designated locations.

• Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

• Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.

• Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.

• Receive and count stock items, and record data manually or using computer.

6/2018 to 4/2020

Advance Auto, Inc.

South Milwaukee, Wisconsin

Clerk

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

1/2016 to 5/2018

#1 Transportaion

Racine, Wisconsin

Dispatch Supervisor

• Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

• Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.

• Monitor personnel or equipment locations and utilization to coordinate service and schedules.

• Order supplies or equipment and issue them to personnel.

• Oversee all communications within specifically assigned territories.

• Prepare daily work and run schedules.

• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.

• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.

• Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

• Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.

• Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.

• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

• Resolve customer complaints or answer customers' questions regarding policies and procedures.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

• Train or instruct employees in job duties or company policies or arrange for training to be provided.

• Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.

• Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.

• Develop or implement plans to improve transportation services control from regional to national or global load control center operations.

• Direct activities related to dispatching, routing, or tracking transportation vehicles, such as aircraft or railroad cars.

• Direct investigations to verify and resolve customer or shipper complaints.

• Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, environmental policies, or government regulations.

• Negotiate, authorize, or monitor fulfillment of contracts with equipment or materials suppliers.

• Plan or implement energy saving changes to transportation services, such as reducing routes, optimizing capacities, employing alternate modes of transportation, or minimizing idling.

CERTIFICATIONS, LICENSES, AWARDS

CSR Certificates

Contact this candidate