GEORGE ROSAS

**** ********* ******

San Diego CA 92103

619-***-**** Cell

ad161e@r.postjobfree.com

OBJECTIVE: Seeking customer service representative position that will utilize my business experience, knowledge, strong people-skills, sales and organizational abilities.

Bi-lingual in English and Spanish.

Nov 2018 Mitchell 1, a Snap-on Company

to 14145 Danielson St, Poway, CA 92064

Present Inside Sales of Software

Cold-calling customers

Receiving calls from customers

Sales write-ups

Use computer in numerous programs.

Dec 2017 Mi Familia Supermarket

to 420 S Meadowbrook Dr, San Diego, CA 92114

Jun 2018 Scanner / Receiving

Labeling merchandise with prices

Changing prices on merchandise

Receiving and counting merchandise

Advertisement

Paying invoices to trucking companies

Negotiating with vendors

Quality control.

May 2017 Manpower Temp Agency

to 1855 1st Ave #300, San Diego, CA 92101

Oct 2017 for Allstate Insurance as Insurance Sales Representative

Sales for life insurance and earthquake (cold calling)

Take and process payments

Customer service

Explaining programs, plans and benefits

Had certification; was working on obtaining license.

Nov 2016 Manpower Temp Agency

to 1855 1st Ave #300, San Diego, CA 92101

Mar 2017 for Fred Loya Insurance as Insurance Sales Representative

Sales for auto insurance (cold calling)

Take and process payments

Customer service

Explaining programs, plans and benefits

Had certification; was working on obtaining license.

Aug 2015 QuickPay Funding

to 8825 Aero Dr, San Diego CA 92123

May 2016 Coordinator and Financial Administration

Cold calling

Meeting with walk-in clients

Purchasing Accounts Receivable from various clients

Financial presentations to clients

Explaining programs, plans and benefits

Analyze financials presented by clients.

Jun 2011

to

Dec 2014

Phone Net, Inc.

8902 Activity Rd, San Diego CA 92126

Team Lead

Assist Area Manager with day-to-day planning, operations, and problem-solving, so that the Team meets its required level of production

Support and follow instructions of Area Manager

Communicate daily goals to the Team

Monitor the Team’s performance throughout the day, to make sure the Team stays on schedule and meets their performance metrics.

Monitor calls, provide coaching and feedback to the Team

Communicate effectively with Area Manager and Upper Management

Distribute equipment and supplies

Enforce all company rules and regulations

Help maintain manager coverage on the sales floor

Assist Sales Reps with closing sales, take over calls whenever needed

Answer questions regarding product knowledge

Continuously motivate the Team

Review recordings and dispositions on daily basis

Track attendance, report absences, take corrective measures

Manage leads and list to maintain appropriate call volume

Forecast and monitor number of sales per hour and cost per sale.

Jan 2011

To

Jun 2011

La Perla Tower

Coronado CA 92118

Front Desk Concierge

Customer Service

Check in and check out

Patrol

Mailroom

Inventory

Feb 2009

to

Nov 2010

Innovation Home Solutions

San Diego CA 92108

General Supervisor

Ordered and evaluated real estate appraisals and title reports

Notified customers of programs, rates, policies, underwriting requirements, and loan procedures

Established relationships with referral partners

Led weekly meetings to evaluate sales strategies and Demonstrated verbal and written communication skills with the ability to explain programs, loan terms, features, policies and benefits to customers and business partners

Acquired customer applications, quoted the rates and completed follow-up activities

Dec 2007

to

Dec 2008

Pacific Capital Mortgage

San Diego CA 92130

Telemarketing & Loan Rep

Acquired customer applications, quoted the rates and completed follow-up activities

Recognized as number one for generating leads for loan applications for two consecutive years

Established and maintained profitable customer relationships

Established relationships with referral partners

Led weekly meetings to evaluate sales strategies and Demonstrated verbal and written communication skills with the ability to explain programs, loan terms, features, policies and benefits to customers and business partners

employee performance

Analyzed detailed financial and credit data and matched customer needs with the appropriate loan program

Jan 2006

to

Oct 2007

Innovation Home Solutions (Mortgage Broker)

San Diego CA 92108

General Supervisor

Successfully hired, coached and managed a sales staff of 40

Led weekly meetings to evaluate sales strategies and employee performance

Developed relationships with real estate professionals, builders and other business referral sources

Ordered and evaluated real estate appraisals and title reports

Notified customers of programs, rates, policies, underwriting requirements, and loan procedures

Analyzed detailed financial and credit data and matched customer needs with the appropriate loan program

Acquired customer applications, quoted the rates and completed follow-up activities

Ensured successful acquisition short sales, foreclosures and repositions

Set up loan modification and repayment plans

Recognized as number one for generating leads for loan applications for two consecutive years

Jan 2004 to

Dec 2005

West Core Financial Group

San Diego CA 92321

Telemarketing Loan Officer

Managed a successful sales team of 40 mortgage producers

Established and maintained profitable customer relationships

Demonstrated verbal and written communication skills with the ability to explain programs, loan terms, features, policies and benefits to customers and business partners

Oversaw the information given was accurate and client were treated respectfully

Established relationships with referral partners

Nov 2000 to

Dec 2003

The Sutherland Group, Inc.

San Diego CA 92123

Telemarketing Supervisor

Supervised telemarketing staff on Quick-Books and Cox Communication and AT&T customer service

Motivated sales staff and organized successful recognition programs

Facilitated successful interactions with internal and external clients from diverse backgrounds

EDUCATION: Bachelors Degree – Technical Professional University, Mexicali, Baja California

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