IRENE RYON

ad161c@r.postjobfree.com • 609-***-**** • New Jersey

CUSTOMER SERVICE Professional

Diligent, resourceful senior Customer Service Professional with 26+ years’ experience, using intuitive insights to resolve day to day challenges while delivering a premier customer experience. Instilling confidence by providing by actively listening and resolving customer concerns in a timely manner. A decision-maker with excellent analytical and problem-solving skills with the ability to work efficiently under pressure. Proven reputation for reliability, attention to detail, follow through and timely completion of projects. Strong interpersonal skills, team oriented with a positive attitude. Creative thinker with a strategic and business-oriented mindset towards problem solving.

Skills

Product Knowledge

CRM software

Computer proficient

Team building

Strong Analytical Skills

Excellent listening Skills

Excellent Communication skills

Embrace new Knowledge

Reporting skills

Strong interpersonal skills

Process Improvement

Quality focus

Customer focus

Patient and pleasant

Self-motivated

Systems

Navison, SAP, Sales Force, Hybris, CRS (Customer Response system), Magento, AS400, PKMS, Trend, EDI, Microsoft Products

GMC POWERED BY ULTRAPENS, LAKEWOOD, NEW JERSEY MARCH 2022 – OCTOBER 2023

SENIOR CUSTOMER SERVICE REPRESENTATIVE

Delivered excellent customer service support to sales representatives from 100+ promotional product companies. Providing product knowledge, recommendations, price quotes, inventory updates and order follow up. Review and provide guidance with art proofs. Advise and coordinate time sensitive order fulfillment.

Efficiently handled daily inbound phone calls, emails and inquires.

Able to address customer issues and resolve concerns.

Coordinate required resources to facilitate successful order fulfillment from order receipt to customer.

Coordinate return authorization and replacements with customers

IRENE RYON, PAGE 2

Investigate and resolve customer claims and complaints; maintain appropriate documentation.

Utilize troubleshooting and time management skills to exceed customer expectations.

Act as point of contact between our customers and the company’s individual departments, ensuring customer satisfaction and timely delivery.

Developed company and product knowledge to be able to clearly, and effectively, answer customer product questions.

FISKARS: WATERFORD-WEDGWOOD, ROYAL DOULTON, WALL, NEW JERSEY 1997 - 2021

SENIOR CUSTOMER SERVICE REPRESENTATIVE

First line of communication for sales reps, accounts and consumers, fielding questions and complaints.

Utilized various Customer Service systems to analyze and initiate action to facilitated resolutions.

Processed reports: inventory, backorder, refusal, returns and communications to support decision processes.

Communicate clearly, confidently, concisely, and enthusiastically via phone, email, and chat.

Built long-term relationships by providing exceptional customer service and educating the customer on the value and quality of our products.

Showed a clear understanding of departments and their procedures.

Assisted other customer service teams when needed.

Expert on brand knowledge.

Navigate ecommerce website platforms and professionally, patiently assist consumers with questions, ordering, and complaints.

EDUCATION

College-Psychology, Human Services, Education and Liberal Arts GPA 3.4

BCSI-Computer Programming degree Dean’s List for Academic Achievement

Toms River High School South - Liberal Arts

OUTSIDE INTEREST

Volunteer Dog Walker-Popcorn Park Zoo, Volunteer Lawn Care for disabled and elderly, Free Lance Reporter

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