CAROLLE L. GALLIEN

***** ********* ** ******* ***** 77447· 215-***-****· ad161b@r.postjobfree.com

OBJECTIVE:

To secure a position in a service driven environment that will utilize my current assets, and enhance my strong

Leadership, planning and problem solving skills to achieve its long term corporate objectives.

Skills:

A self motivated professional with more than ten years of administrative experience.

Excellent customer service and organizational skills.

Energetic personality which inspires co-workers to reach goals.

Excellent communication and writing skills.

Able to sell in a retail environment.

Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point, Internet, Outlook and Oracle.

Management experience.

Excellent interposal skills.

PROFESSIONAL EXPERIENCE

K&G Superstore, Houston, TX (2003 Present)

Assistant Store Manager

Responsible for helping in merchandising

Supervise and inspire employees

Responsible for opening and closing

Prepared daily sales reports and bank deposits

Responsible for administration and control of financial transactions in retail environment

Supervise all customer services, display merchandising, sanitation and employee training

All other duties as assigned

UNISYS, Blue Bell, PA (2005 to 2008)

Trans Proc Analyst 1/Project Administrator

Provided support to Fifteen TCS Practice Directors, Partners for project; contract support for contracts below the agreed clip level for direct support from the Project Controller organization; project controls.

Project Set-up / Project Maintenance / Project “Communications” Interfaced with region TCS and Sales and Marketing personnel to determine project requirements. Established project numbers in OPA for billable activities. Maintained and distributed open project number listing for use in Web time reporting and billing controls. Provided project maintenance including open/close dates, key members, and status changes. Insured Sales Support Project set-up and controlled procedures as followed.

• Order / Billing Activities, OPA Orders / Billing / OE Orders / Billing

• Established orders in the OPA and OE billing systems as required through the SSC based on approved contracts. Created billing request documentation against orders and also booked and billed activities based on monthly activities.

• Contracted/Work ordering Flows/Data Review/Data Integrity

• Routed contracts for approval as necessary. Proactively “searched” for services orders using “sales” reports and SSC interface. Reviewed contracts for completeness and also for special billing requirements. Insured SSC received all contract copies.

• Problem Resolution / Contacts / Interfaces. Regularly interfaced as necessary with TCS management and consultants, Sales, Legal, Pricing personnel, SSC personnel, and region financial analysts and credit and collection to validate contract and billing information and also to resolve any billing problems.

Accounting

• Created Accounting Transaction Requests as needed for cost and intercompany revenue transfers and ledger and projecting corrections. Reviewed ESV costs status and recommended quarterly cost accruals as necessary to match revenue and cost. Accrued revenue activity not able to be processed through the billing close process

• Created billing control log insuring all billing requests were processed. Coordinated billing problems with the SSC. Monitored project/contracted data to insure contract terms and conditions were fulfilled. Communicated with appropriate management to insure contract extensions are addressed expeditiously

• Systems and Reports Utilized

Web time

Services Data mart

Scores

SMS / Purchasing (SSP5)

UNISYS, Blue Bell, PA (2003 to 2005)

Order Management Front Office

Acted as an interface between Sales and the Transaction Processor team, Product Distribution, Maintenance and Credit & Collections to ensure an efficient order processing cycle from order receipt through shipment and collection. Worked with Business Unit, Finance and Sales to address issues that may threaten revenue opportunities and cash collection. Prepared order packages with precise instructions to be forwarded to the Order Entry analyst. Reviewed all commission requests with Sales and Finance to ensure appropriate and timely commission payments. Maintained high levels of satisfaction for internal clients and worked with business unit to improve internal processes as necessary. Reviewed and maintained backlog integrity with respect to configuration, delivery detail, and product information

Monitored shipped not billed reports regularly to maximize all potential revenue opportunities and reconcile outstanding inventory issues. Responsible for identifying and requesting partial ship letters

K&G, Montgomeryville, PA (2003 to 2008)

Key Holder

Maintained liaison with customers to ensure customer loyalty and long term business growth

Assisted in recruiting procedures

Filled in for sales assistance in the absence of one

Worked towards creating a bridge between and assisting with sales, merchandising, operations, training and development and loss prevention

Macys, King of Prussia, PA (2003)

Sales Associate

Assisted customers with product selection and queries

Investigated and resolved customer complaints

Set up store displays

Operated cash register as and when necessary

Managed shelf stocking and pricing activities

Handled inventory and stocks

Inspected merchandize for quality and quantity

UNISYS, Blue Bell, PA (2000-2003)

Account Administration Analyst

Accurately maintained account information database. Performed online searches on new and existing clients to ensure accuracy of information. Tested Oracle applications and debugged to ensure quality implementations. Trained new employees in job duties and system navigation Developed new system enhancements to improve performance. Reactivated and deactivated client information in Oracle database. Determined client tax status for billing purposes. Ran reports in Oracle.

ST. CATHERINE HALL, Elkins Park, PA (1991-2000)

Nursing Services Secretary

Managed all medical reports, records, and files. Arranged for lab work, x-rays, and doctor appointments. Ordered prescriptions, medical supplies, and equipment. Provided forms for all record keeping and schedules.Signed out cars for needed transportation.

Today’s Man, Montgomeryville, PA (1993 to 2003)

Sales Associate

Responded quickly to customer requests and concerns

Used suggestive selling techniques to increase sales

Gave information to customers about products

Received stores deliveries

Assisted in all store administrative tasks

Occasionally opened and closed the store

Organized the display of merchandise

Assisted customers with choices by providing them with information about products

Participated in physical inventory counts

Nursing Services Assistant (1990-1998)

Provided personal care to Sisters; received oral report of previous shift. Administered medicine, treatments, exercises, etc. As prescribed by doctor.

EDUCATION

University of Sciences of Haiti - Port-au-Prince, Haiti

Business Administration - 1990

References Available Upon Request

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