MARY BLEA

Denver, CO *****

ad15zu@r.postjobfree.com / 720-***-****

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Ambitious, career-focused job seeker, anxious to obtain an entry-level Manager position to help launch career while achieving company goals.

SKILLS

●Vehicle Operation

●Guest Relations

●Money Handling

●Conflict Management

●Guest Service

●Inbound and Outbound Calling

●Active Listening

●Data Entry

●Workflow Management

●Cash Handling

●Team Building and Leadership

●Training Programs

●Focused on Customer Satisfaction

●POS Systems

●Customer Service Management

●Opening and Closing Procedures

●Friendly and Positive

●Reliable

●Team-Oriented

EXPERIENCE

Cleaning Car Rentals/Parking Attendant / VSA Partners - Denver, CO 07/2023 - Current

Store Manager / Cube Smart Storage - Denver, CO 09/2021 - 03/2022

●Open/close store

●Conducted daily store operations, including opening and closing procedures and cash handling.

●Established customer service standards and monitored staff compliance.

●Resolved customer complaints in a timely manner.

●Ensured compliance with safety regulations and company policies.

●Managed daily banking activities such as deposits and withdrawals.

●Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

●Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

●Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

●Organized, delegated and monitored daily operations of self-storage facility.

●Maintained accurate records of tenant information such as payment history, contact details.

●Ensured that the storage units were clean and safe for tenants to use.

●Conducted regular inspections of the facility to identify any potential safety hazards or maintenance issues.

●Managed accounts receivable by collecting rent payments from tenants in accordance with company policies and procedures.

●Advised customers on the best storage solutions for their needs based on size, budget and other requirements.

●Resolved customer complaints promptly and professionally in order to maintain positive relationships with clients.

Server / Famous Dave's Bar-B-Que - Denver, CO 08/2016 - 03/2019

●Greeted guests and provided menus.

●Provided excellent customer service to ensure satisfaction.

●Assisted in training new servers.

●Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

●Took reservations and to-go orders to streamline process for both customer and restaurant.

●Presented menus and answered questions regarding items.

●Informed customers of daily specials and signature menu items.

●Prepared checks, itemizing total meal costs and taxes.

●Stocked service areas with supplies during slow periods.

●Trained new employees to perform duties.

●Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

●Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

●Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

●Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

●Displayed enthusiasm and knowledge about restaurant's menu and products.

Server / Chilis's Bar and Grill - Denver, CO 01/2006 - 08/2016

●Greeted guests and provided menus.

●Provided excellent customer service to ensure satisfaction.

●Assisted in training new servers.

●Prepared drinks according to standard recipes.

●Took orders from customers accurately and in a timely manner.

●Checked food before serving it to customers.

●Delivered food orders promptly and courteously.

●Monitored dining room for cleanliness and proper set-up at all times.

●Responded efficiently to guest inquiries and complaints in a professional manner.

●Performed opening and closing duties such as setting up the dining area, restocking supplies..

●Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

●Handled money transactions accurately while following company procedures for handling cash payments.

●Followed health safety guidelines when preparing and serving food products.

●Responded to ad hoc cleaning duties at end of shift.

●Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

●Took reservations and to-go orders to streamline process for both customer and restaurant.

EDUCATION AND TRAINING

GED 08/2010

GED Program - Denver, CO

Contact this candidate