Customer Service Call Center

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Fridlla Louis

Fort Lauderdale FL ***** 561-***-**** ad15zq@r.postjobfree.com

Summary

Forward-thinking executive with over 4 years' experience in sales and customer service. Versatile, convincing, motivated, ambitious. Able to respond effectively to customer needs with strong ability in multitasking. Proactive, punctual and team-oriented mentality.

Skills

● Office Experience.

● Time management and Organizational skills.

● Documentation skills.

● Meeting planning .

● Supply management.

● cash registers and handle cash transactions

accurately.

● Collaborative Team Player.

● Communication Skill / Customer service .

● Telephone skills.

● Client relationships.

● Integrity and discretion.

● Scan and bag items for customers.

Experience

CUSTOMER SERVICE AGENT - CALL CENTER/ SEP 2018 -Janv 2022 Unigestion Holding S.A French West Indies Port-au-Prince - Haiti

● Guiding and advising customers

● Taking care of existing clients policy renewals.

● Maintaining and updating customer records.

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● Analyzing the policies held by current clients and determining suggested additions and changes to their coverage.

● Resolved, closed and reported cases / ticket on service.

● Ensure excellent quality of service provided to customers.

● Proficient and notion of time management and task management.

● Ensuring quality and service delivery.

● Handled customer-service including POS.

Assistant Sales and Marketing Manager Febr 2018 – Aug 2018 KonpaSoft Port-au-Prince - Haiti

● Analysis of market and commercial strategies and prices.

● Monitoring of market and consumer trends in order to define sales approaches and adjust sales strategies accordingly.

● Administrative and HR monitoring of staff: schedules, leave, disciplinary, validation of hours, contract monitoring.

● Competitive analysis: sales and marketing strategy, product and service offering, innovations. Sales Representative

Milvik Haïti SA - Port-au-Prince Febr 2017 - Jan 2018

● Sales of company products

● Define customer needs,

● Present product features and benefits.

● Orient and suggest suitable products.

● Prospecting and building customer loyalty.

● Resolved all customer inquiries and complaints.

● Tracking VIP customers.

Education and Training

Universite de Port-au-Prince - Haiti

Business management / 2018-2021

KonpaSoft Port-au-Prince - Haiti Certificate

Computing Office software / 2018

Languages

English :intermediate

Spanish :Beginner

French :Native/ Bilingual

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