Customer Service Delivery Driver
Resume:
Carolyn McKinney
*******.***********@*****.***
SUMMARY OF QUALIFICATIONS
●Compassionate, loving, loyal and Christian Companion/Care Giver
●Effective communications and customer service skills with the ability to develop and maintain excellent working relationships with customers, patients, vendors, applicants and managers
●Skilled administrative professional and receptionist
●Accomplished employment specialist, to include facilitating the full life cycle recruiting process
●Intermediate Computer skills: MS Word, Outlook and Excel; Taleo applicant tracking system
Working knowledge of: EPIC and iknowMed electronic medical records systems (EMR); Type 65 wpm
EMPLOYMENT HISTORY
Envoy America, Patient Transport Driver - 2019 - 2021
HopSkipDrive, Student Transport Driver. 2019 - present
Favor.com, Delivery Driver 2017 - present
After-School Care Provider, Substitute Teacher and Housekeeper 2016 - 2017
Senior Companion and Special Needs/Foster Care Sitter 2014 - 2016
On Assignment; Verity Recruiting; Adecco & Office Team Staffing – 2010 - 2014
DFW Metroplex Clients (contracts): TX Oncology; Transamerica Life Insurance; HealthFit; CBRE; Medsynergies
Patient Services Representative - Managed, clarified and processed requests for high tech radiology scans (PET, CT, MRI), ultra sounds, x-rays and injectable chemotherapy drugs, in order to obtain prior authorization and prior certification for procedures; Contacted various insurance providers, such as Aetna, United Healthcare, Blue Cross Blue Shield, Cigna and Medicaid, using phone, fax and web portals (AIM; MedSolutions), to initiate and acquire authorizations; Utilized CPT, ICD9 codes, patient medical records and physician dictated notes to verify medical necessity for requested services or denied requests; Documented authorization numbers, dates and miscellaneous notes into Misys database
Data Entry Operator - Reconciled, verified and inputted biometric data to include blood pressure, glucose, weight, and cholesterol results; Ensured service level agreements were fulfilled via an accurate accounting of client data; Scanned and downloaded written and typed life insurance applications, in order to decipher and verify information, such as citizenship, beneficiaries, medical diagnosis and prescribed medications; Inputted data into excel spreadsheets for tracking
Receptionist - Answered, screened and directed incoming calls, utilizing a PBX system with multiple lines; Greeted and signed-in visitors, assisting with general requests for information; Received, sorted and distributed letters, packages and faxes; Scheduled and maintained conference room availability; Performed administrative and clerical support, to include filing, preparing letters and shipping labels
UT Southwestern Medical Center (The Eugene McDermott Pain Center) - Dallas, TX 2012 - 2013
Clinical Staff Assistant - Verified insurance coverage, utilizing various guidelines; Linked patient appointments to the correct insurance, to include creating or updating accounts; Processed procedure orders, obtaining precertification’s as required; Scheduled patient appointments and follow-up visits; Logged patient telephone encounters in EPIC; Registered new patients, to include collecting demographic and insurance information; Processed external referrals; Send new patient packets
Carolyn McKinney
Page 2
Sr. Administrative Assistant (Moncrief Radiation Oncology) – Reviewed inclusion/exclusion criteria and ensured source documents were complete; Abstracted data from source documents and completed CRFs (case report forms); Reviewed labs and MRI scans to flag and enter abnormalities in CRFs;
Updated patient shadow charts and excel spreadsheets, as per protocol; Reviewed physician progress notes to identify AE’s (adverse events); Filed informed consents and patient charts
UT Southwestern Medical Center (Clinical Diabetes Division) – Dallas, TX 2009 - 2010
Sr. Administrative Assistant
Coordinated travel arrangements for patients, to include making airline and hotel reservations; Processed airline and hotel invoices; Initiated and processed work orders; Create and maintain patient and doctor’s schedule, to include rescheduling patient appointments to accommodate specific circumstances; Answered phones; Greeted and assisted visitors
Kenexa - Frisco, TX 2005 - 2008
Candidate Sourcing Specialist
Sourced potential candidates, utilizing online tracking software and popular job boards; screened and qualified applicants based on experience, skills and employment history; Conducted phone interviews to confirm that candidates experience met position requirements; Wrote discovery, bio summaries based on phone screens
EDUCATION
Arlington Career Institute, Grand Prairie, TX – Medical Office Specialist
Certified Medical Administrative Assistant (CMAA) & Certified Billing & Coding Specialist (CBCS)
Washington Adventist University, Takoma Park, MD – B. S. Business Administration
(Human Resource Management)
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