Kimberly A. Patterson

Information Technology Field Technician

Contact

Overview

*** ****** *****, ******* *******, PA 15065

ad15yr@r.postjobfree.com

412-***-****

Veteran Help Desk professional with more than 15 years of experience in resolving diverse hardware and software issues, enabling workplaces to run more smoothly.

Education

Experience

Duquesne University

1993 - 1997

BA Journalism emphasis Public Relations, Co-Prop Chairperson, Red Masquers Theater Group

A+ Certification

2014 – 2020 (Re-certified with CE, 2017)

Proficiencies

Platforms: Windows 10/11 and earlier, Mac OS up to 11

Hardware: HP / Dell desktops and laptops, iPads, iPhones, Chromebooks, Android Phones, Printers, Interactive Projectors, Promethean Interactive Boards, Document Cameras, VOIP phones, Speaker Systems, Webcams

Applications: Microsoft 365, Active Directory, AzureAD, Intune, G Suite for Education, Enterprise,

Asset Panda, Jamf, Dell Command Update, HP Support Assistant

Tier II Field Technician, North Allegheny School District

10/2019 - Present

Provided tech support for 9000+ users in 15 different locations and ensured proper deployment, maintenance, collection, and disposal of personal computing items. printers, and peripherals.

Utilized Fresh Service Help Desk to keep detailed documentation of a wide variety of issues and resolve tickets quickly and efficiently to maximize system and user uptime.

Used spreadsheets and task management software to complete projects and compile data as assigned.

Tier I Help Desk Technician, Pine-Richland School District

09/2015 - 09/2019

Provided tech support for 1000+ users in 6 different locations and ensured proper deployment, maintenance, collection, and disposal of personal computing items, printers, and peripherals.

Utilized Spiceworks Help Desk to keep detailed documentation of a wide variety of issues and resolve tickets quickly and efficiently to maximize system and user uptime.

Received some Project Management experience with district-wide interactive board purchasing and roll-out initiative.

Used spreadsheets and word processing software to complete projects and compile data.

Kimberly A. Patterson

Information Technology Field Technician

Experience (cont.)

Computer Technician, North Hills School District

09/2013 - 09/2015

Provided tech support for 1000+ users in 6 different locations and ensured proper deployment, maintenance, collection, and disposal of personal computing items, printers, and peripherals.

Utilized Everything Help Desk software to keep detailed documentation of a wide variety of issues and resolve tickets quickly and efficiently to maximize system and user uptime.

Used spreadsheets and word processing software to complete projects and compile data as assigned.

Technology Aide, Penn Hills School District

08/2006 - 06/2013

Provided tech support for 1000+ users in 6 different locations and ensured proper deployment, maintenance, collection, and disposal of personal computing items, printers, and peripherals.

Utilized Big Web Apps Help Desk software to keep detailed documentation of a wide variety of issues and resolve tickets quickly and efficiently to maximize system and user uptime.

Used spreadsheets and word processing software to complete projects and compile data as assigned.