Venugopal H R
#**, *** ****, *** *****, Sakamma Layout, B Narayanapura
Bangalore, Karnataka, IN 560016, India
Cell: +91-984*******
LinkedIn: linkedin.com/in/venurajhsn
ad15yc@r.postjobfree.com
Summary
Exceptionally well-qualified senior IT professional with sophisticated technical skills and a passion for resolving complex problems or business challenges through innovation. Adept at maintaining focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Highly effective interpersonal and communication style.
• Remedy Action Request
System
• Remedy IT Service
Management
• BMC Service Request
Management
• BMC Service Level
Management
• BMC Asset Management and
BMC Atrium CMDB
• BMC Remedy Java Plugins
• BMC Remedy OS3 • OSS/J Adapter for Remedy OS3 • BMC Remedy Custom Built Applications
• BMC DWP and Smart IT • Core Java and J2EE • Hadoop Big Data, Apache Spark real time analytics and
Data Visualization
Professional Skills
• Solutions Development and Documentation
• Performance tuning & technical troubleshooting
• Workflow prioritization
• Business needs analysis
• Customer Service Management
• Operations Management
• Develop custom application on BMC Remedy platform.
• Process Redesign, Turnaround & Optimization
• Client Management, training groups and one-on-one client support on client site.
• Customer service delivery
• Ensure customer satisfaction
• Productivity enhancements
Employment Summary
Start IT Now, Bangalore, India
Tech Lead
October 2022 to Present
Tech Mahindra, Bangalore, India
Tech Manager
March 2020 to October 2022
Column Technologies, Pune, India
Senior Consultant
July 2016 to March 2020
Ericsson India Global Services Pvt. Ltd., Bangalore, India July 2015 to July 2016 IT Consultant
Pervazive Inc., Bangalore, India September 2008 to June 2015 Sr. Tech Lead
Technical Skills
Applications
• BMC Remedy ARS 6.x through 20.x
• BMC Remedy ITSM (Incident, Problem, Change, Asset) 20.x
• Service Request management (SRM) 20.x
• Service Level Management (SLM) 20.x
• BMC Atrium CMDB 20.x
• BMC DWP and Smart IT 20.x
Operating Systems/Databases
• Microsoft Windows Servers
• Sun Solaris
• Red Hat Linux
• Microsoft SQL Server
• Oracle
• MySQL
Web Servers/ Servlet engines
• Apache, Tomcat, Apache Geronimo
Web Technologies/Languages
• Remedy API, Rest API, Soap Web Services
• Core and Advance Java
• Spring MVC, Spring ROO 2.0, JPA, Hibernate
• Java Struts
• JSF 2, Rich Faces 4
• Foundation 5, Bootstrap 3
• jQuery 2.1.1, Ajax, HTML 5, CSS 5, JavaScript, JSON, Angular JS
• Hadoop 2.4, Sqoop, Kafka, Apache Spark 1.3
• Apache WebSocket
• Smack API
• Restful Web services
• Twilio SMS and WhatsApp API Integrations
Visualization & Reporting
• High Charts
• Fusion Charts
• D3.js
• BIRT Report
Other Tools
• Remedy Migrator
• Data Management Tool
• ARS Kit Studio 4.0 and ARS Web kit
• ARUtilities6.5/7.0/8.0
• AR log analyzer
• STS 3.6
• Visual Paradigm
• Eclipse Luna and Birt Report Designer
• Soap UI 5.2.1
• Wireshark
• Dreamweaver CC
• Photoshop CS6
• Microsoft Project & Visio
app.
Experience
Start IT Now, Bangalore, India October 2022 to Present Tech Lead
BMC Remedy Vendor Automation for Telecom Industry
• Implement solution to support unified interface model for MSP’s.
• Automate MSP's interface by configuring in Remedy system.
• Manage interface versions to configure MSP's operations.
• Pre-defined interface template which supports to configure MSP's operations.
• Provide easy options to switch unified interface versioning or MSP’s.
• 100+ interfaces integrated with MSP’s are running through unified interface. Tech Mahindra, Bangalore, India March 2020 to October 2022 Tech Manager
BMC Remedy ITSM CM, CMDB and RTTS application design & development for STC
• ITSM Change Management (CM) customization to meet Telecom requirements.
• CMDB implementation to store CI's & make relationship to fit telecom domain network elements like ISP & OSP.
• Change Management application integration with third party like Granite, WFMS through EAI.
• RTTS custom application enhancement.
• RTTS integrate with Ericsson third party tool through EAI.
• L3 support for ITSM CM, CMDB & RTTS application in production environment. Column Technologies, Pune, India July 2016 to March 2020 Senior Consultant
BMC Remedy ITSM Implementation and Integration for Indus Towers
• ITSM IM and CM Customization to meet Telecom requirements.
• ITSM - IMAPP (Android mobile app) integration.
• ITSM - Google Cloud Messaging (GCM) integration to handle notification events for Android mobile.
• ITSM - SMS integration to handle notification events.
• ITSM - TemIP integration to handle NMS alarm tickets.
• CM module customization to handle Outage management process with IMAPP Android app.
• Red flag management customization on incident module.
• Performance tuning on IM and CM module.
• Provide overall development leadership throughout the life cycle of the project. IT Senior Consultant - BMC Remedy ITSM and CMDB Implementation for Flipkart
• ITSM Service Request, Work Order and Task module customizations
• ITSM CMDB Spoon job implementation to load customized attributes into Computer System and Equipment classes.
• Notification customization to handle multiple outgoing mailbox and related templates based on the Request. Customization is applicable on SRM, Survey messages, IM, CM, WO and Task modules.
• Asset management QR Code integration with printer
• Asset Assignment tracker implementation
• Custom approval process definition and mapping for CM module
• Develop new applications and update existing applications including AR System, ITSM 8.0, Service Request Management, Asset Management System
• Twilio SMS and WhatsApp message integration with Remedy system IT Senior Consultant - BMC Remedy ITSM Customizations for Madura
• Understanding the requirement
• SLM implementation as per business requirement
• Code development and unit testing
• Following the process for Production movement
systems
IT Senior Consultant - BMC Remedy SRM Customizations for Bank of New York Mellon
• Merging multiple service request into single form using AIF
• Approval chain configuration using Vendor form integrated via ARDBC plugin.
• Filter API implementation to commit data into external system using Oracle Stored Procedure
• Vendor form implementation for external database access via ARDBC plugin using DB Link/JDBC program.
• SRM Notification customization to fulfil customer requirements.
• Work order customization as per customer requirement
• Provide oversight, work direction and mentoring to the team's Application Developers
• Assist in the development of ITIL-compliant service processes. IT Senior Consultant - BMC Remedy Customizations for STC, Saudi Arabia
• Design and implementation of Trouble Ticketing system for telecom domain
• Integration with multiple systems like CRM, WFMS etc.
• IOS/Android Mobile integration with BMC Remedy system Ericsson India Global Services Pvt. Ltd., Bangalore, India July 2015 to July 2016 IT Consultant
BMC Remedy ITSM Implementation and Integration
• Ran enterprise ITSM solution design workshops as lead facilitator.
• ITSM IM and CM Customization
• B2B Interface implementation using simple and complex web service integrations.
• IM module color code plugin implementation using Remedy API
• CM time zone utility using ARS Filter API implementation.
• Work delivery metrics and templates implementation using ARS Filter API
• Process facilitation techniques in both large and small group workshops
• Extensive ARS development experience in all ITSM modules to implement solutions in an accurate and timely manner with experience in all phases of SDLC.
• Incident management issues/problem management
• Change management - Configure/build custom loading forms using remedy coding, management tool.
• Customize Remedy forms, Developing workflows, escalations, filters.
• Development expertise in Asset/Configuration Management DBs for Mainframe and Distributed
• Configuration of the Change, Incident, Problem, Service Level, Request Management and CMDB modules
• BMC Remedy Developer Studio, Atrium Integrator, and Data Migration Tool
• NIM Server CSV encryption and decryption
• NIM Server XML parser
Pervazive Inc., Bangalore, India April 2014 to June 2015 Sr. Tech Lead
Predictive Analytics for BMC Remedy PT4 Alarm management
• Predictive Analytics module built for telecom industries.
• Remedy integration with Big Data platform
• Big data analytics dashboard and reports with Remedy Pervazive Inc., Bangalore, India January 2013 to March 2014 Tech Lead
BMC Remedy ITSM integration plugins
• WebNMS product integration plugin for ITSM IM module
• OpenNMS product integration plugin for ITSM IM module
• SPMS (Staff Performance Management System) application plugin for ITSM 7.5 technologies
etc.
Pervazive Inc., Bangalore, India April 2011 to December 2012 Senior Software Engineer
BMC Remedy PT4 Enhancement
• PT4 Application tune-up and PT4 Remedy data archive
• PT4 Workflow Automation Engine implementation
• Integration of 3rd party Fault Management System (T-Mobile Netherland) with PT4 Application
• Integration of Network Monitoring System (NAdM) with PT4 Application
• AR Server Platform Upgradation from 7.0 to 7.5
• Requirement gathering and building custom applications in Remedy.
• PT4 Enhancement v1.1 / v1.2
• Enhancing subject matter expertise on new and emerging Remedy features and supported
• Evaluating more complex requests and development assignments that may involve the co-ordination of several analyst programmers.
• Acting as a go-to person for the junior analysts when they cannot resolve issues.
• Documenting developed code for support and maintenance reference
• Performing in-depth investigation and debugging of high priority production bugs
• Providing training to support and maintenance resources & fellow developers.
• Designs all customizations based upon a best practice approach. Pervazive Inc., Bangalore, India September 2008 to March 2011 Software Engineer
BMC Remedy PT4 v1.0 Implementation and Integration
• PT4 Base Platform - Base configuration like User, Group, Roles, Notification and Escalation Matrix
• PT4 Trouble Ticket Management - Trouble ticket lifecycle process by supporting Task module.
• PT4 Alarm Management - Handle NMS alarms by integrating with Trouble Ticketing module.
• PT4 Integration Management - Integration Connector through Enterprise Service Bus (ESB) supports as per TM Forum JSR 91 Trouble Ticketing and TM Forum JSR 263 Fault Management specifications.
• PT4 Configuration Management (Change Tasks, Authorizations) - Change implementation lifecycle process by supporting Authorization and Change Task module.
• PT4 Site, Network Management - Site and Network element configurations
• PT4 Task Module (Standard Tasks, Standalone Tasks) - Supports integrated module with WFM (Work Force Management) and also tasks for Trouble ticket and Change process.
• PT4 Preventive Maintenance Tasks - Supports Pro-active maintenance through PMT (Preventive Maintenance Tasks)
• Remedy Utility Tool to generate Data Dictionary from ARS
• BMC Remedy product installations, upgrades and implementations, including customizations using TM Forum JSR-91 and JSR-263 specifications, best practices and industry coding standards.
• PT4 custom built alert tool for Remedy which supports both Email and Alert notifications.
• Implementation of Short Message Peer to Peer (SMPP) Remedy plugin for SMS integration Projects and Accomplishments
BMC Remedy ARS Projects - Development, Administration and Architect PT4 (Fault Management System, Customized ITSM Product for Telecom) - with complete Remedy ARS Development, Platform Setup, Upgrades and Fixes on QA and Production Environments. Client: Atos, Nokia Networks -India
OS3, (Fault Management System, Customized BMC ITSM Product, for Telecom) - with complete Remedy ARS Development, Platform Setup, Upgrades and Fixes on QA and Production Environments. Client: SMI Technologies - United Kingdom
More than 150+ Customization and Support in Fault Management, Change Management, Work Order/Task Management, Application Core, Configuration Management, Preventative Maintenance Task. Client: Nokia Networks - Global
BMC Remedy ITSM Project Implementation and Customizations BMC Remedy IT Service Management Foundation data setup Clients: Apollo Sprint - US
IM Color Code Implementation - Custom build qualification for the incident color to highlight incident tickets in the IM Console
Clients: Apollo Sprint - US
IM Work Delivery Metrics - Custom build qualification by specifying 3 level sorting orders up to 40 templates adding to the metrics which act like incident ticket assignment engine based on metrics.
Clients: Apollo Sprint - US
CM time zone implementation - User can able to see time information specific for change time zone location.
Clients: Apollo Sprint - US
NIM Server integration with BMC Atrium Core CMDB - NIM CMDB View contains valid and reconciled data to upload into BMC CMDB
Clients: Apollo Sprint - US
BMC Remedy ITSM Change Management - Change Management customizations & integration Clients: STC - Saudi Arabia
BMC Remedy RTTS - Remedy Trouble Ticketing System (RTTS) customizations & integration Clients: STC - Saudi Arabia
BMC Atrium CMDB - Store telecom domain network element like ISP, OSP & integrated with STC change management business flow.
Clients: STC - Saudi Arabia
Remedy Integration Projects
UFM (Umbrella Fault Management) - PT4 (FMS) Integration Client: Nokia Networks- India
NetBoss XT [NMS] - Zain Fault Management System [Customized BMC ITSM] via OSS/J Adapter (TM Forum Framework)
Client: NetBoss -United States, Zain- Kuwait, SMI Technologies-United Kingdom ASSISTv3.6 - [Knowledge Base Management] - PT4 (FMS) Integration Client: Nokia Networks- India
(MxPDM)[Product Data Management] - PT4 (FMS) Integration Client: Nokia Networks - India
TMNL Ticketing System - PT4 (FMS) Integration
Client: T-Mobile -Netherlands, Nokia Networks - Portugal RESOLVE R 2.5 [CoCare-Dispatch System] - PT4 (FMS) Integration Client - Nokia Care - Germany, Nokia Networks
NMA [Ticketing System] - PT4 (FMS) Integration
Client: Nokia Networks - Dallas, United States
Advantex [1IP-Dispatch System] - PT4 (FMS) Integration Client: Nokia Networks - Dallas, United States
SWA [Work Force System] - PT4 (FMS) Integration
Client: Nokia Networks - Sao Paulo, Brazil
OSS/J Trouble Ticket Remedy Interface with NetBossXT - OS3 Client: NetBoss- United States, SMI Technologies - UK Remedy ITSM IM B2B Interface - OneFM (FMS) Integration Client: Apollo Sprint - US
Remedy ITSM CM B2B Interface - CMC Integration through Synchronoss middleware Client: Apollo Sprint - US
Remedy ITSM CM Restful Web services - Publish ARAPI Restful Web services with JSON format to support token-based authentication session for CM ticket get list, Create, Update operations for mobile applications.
Client: Apollo Sprint - US
Remedy ITSM IM B2B Interface
Client: T-Mobile - US
Remedy ITSM - IMAPP Interface
Client: Indus Towers - India
BMC Remedy Asset management QR Code integration
Client: Flipkart - India
Remedy API / Plugins
OSS/J Adapter -> OSS/Jv1.2 Trouble Ticket System - OS3 Remedy Adapter, any Third-Party Application can connect Remedy Application using OSS/J v1.2 Client [TM Forum Standards] Client: NetBoss - United States, SMI Technologies -UK Remedy Batch (CRUD) Operations and Remedy Process Automation Client: Nokia Networks - Global
PT4 Workflow Automation - Provide more flexible way to build automation rules and workflow engine will create backend workflow like filters/active links objects without development effort. Client: Nokia Networks - Global
SMPP (Short Message Peer to Peer) Remedy Plug-ins for SMS - Provide SMSC service provider configuration for SMS integration through Remedy.
Client: Nokia Networks - Global
BMC Remedy ITSM integration with OpenNMS, WebNMS
Client: Pervazive - INHOUSE.
BMC Remedy Vendor form plugin and Filter API implementation Client: Bank of New York Mellon - India
BMC Remedy Rest API Implementation
Client: Bank of New York Mellon - India
Twilio SMS and WhatsApp message integration with Remedy System Client: Flipkart
BMC Remedy Vendor Automation for Telecom Domain - Implement solution to handle unified interface across the MSP's integration through Remedy for Telecom domain. Client: STC - Saudi Arabia
Remedy Batch (CRUD) Operations and Remedy Process Automation Client: Nokia Networks - Global
PT4 Workflow Automation - Provide more flexible way to build automation rules and workflow engine will create backend workflow like filters/active links objects without development effort. Client: Nokia Networks - Global
SMPP (Short Message Peer to Peer) Remedy Plug-ins for SMS - Provide SMSC service provider configuration for SMS integration through Remedy.
Client: Nokia Networks - Global
BMC Remedy ITSM integration with OpenNMS, WebNMS
Client: Pervazive - INHOUSE.
BMC Remedy Vendor form plugin and Filter API implementation Client: Bank of New York Mellon - India
BMC Remedy Rest API Implementation
Client: Bank of New York Mellon - India
Twilio SMS and WhatsApp message integration with Remedy System Client: Flipkart
BMC Remedy Vendor Automation for Telecom Domain - Implement solution to handle unified interface across the MSP's integration through Remedy for Telecom domain. Client: STC - Saudi Arabia
Web and Mobile Application
Predictive Analytics Web Application for Telecom Operators Client: Pervazive/Tizamo - INHOUSE
pTOM (a pure java-based Fault Management System) - Web Application and supports Restful Web services for mobile applications.
Client: Pervazive - INHOUSE
Customized OpenNMS UI (Network Monitoring System) - Web Application Client: Pervazive - INHOUSE
Remedy Trouble Ticketing System (RTTS) - Integrated with Mobile App using Rest API's Client: STC Saudi Telecom Company
Education
Dr. Ambedkar Institute of Technology, Bangalore, India March 2008 Masters in Computer Application (MCA)
Visvesvaraya Technological University, Belgaum, India N. D. R. K. First Grade College, Hassan, India December 2004 Bachelor of Science, Computer Science
University Of Mysore, Mysore, India