Shalanda Hunt

**** ****** ***** ** • Altamonte Springs, FL 32714 • 407-***-**** • ad15y7@r.postjobfree.com

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PROFESSIONAL SUMMARY

Medical office manager with 20+ years of progressively responsible experience in the medical field working to organize and coordinate office operations to achieve optimal productivity and effectiveness.

Experienced in the use of scheduling management software and electronic medical records systems.

Committed to providing exceptional day-to-day operational and technical leadership on a variety of administrative matters.

Recruiting, hiring, development and training of medical assistants and medical receptionists

CORE COMPETENCIES

Team Leadership ~ Training and Development ~ Proven Interpersonal Skills ~ Excellent Patient Care~

Full-Cycle Recruiting ~ Knowledge of Medical Policies, Procedures, and Compliance~ Inventory Management

Knowledge of Workday ~Centricity/ECW Medical Software~ Sales Force

PROFESSIONAL EXPERIENCE

CenterWell Senior Primary Care, Altamonte Springs, FL Oct. 2018-Present

Subsidiary of Humana Inc.

Manager, Clinic/Center Administration

After FPG was acquired by Humana, Inc. in 2018 they changed the name to CenterWell in 2021. Job responsibilities included all of the functions of the Medical Office Supervisor in addition to the following: works with Regional Operations Director and Marketing/Sales Manager to design and implement marketing strategic plan; responsible for delivering revenue and profit plans and managing budget plans; develops relationships with extended team members such as pharmaceutical representatives, insurance representatives, medical agencies, specialists, hospitals, and pharmacists to ensure patients are referred to preferred service providers. Monitors and manages all regulatory agency guidelines including implementation and compliance with AHCA, CLIA, OSHA, and HIPAA. Makes decisions related to resources, approach, and tactical operations for projects and initiatives for the center. Responsible for full-cycle recruiting and onboarding for all clinical support staff including Medical Assistants and Office Medical Receptionists. Evaluates employee performance including performance reviews, merit increases, and training and development.

Key Achievements

Improved online patient review scores from 2.7 to 3.4 within a 6-month period

100% Hierarchical Condition Category (HCC) coding for patients in 2023

Recruited, hired, and onboarded 25 Medical Assistants and Medical Receptionists in the past 5 years

Family Physicians Group (FPG), Altamonte Springs, FL

Medical Office Supervisor Dec 2017-Oct 2018

Serving both Medicare and Medicaid patients, planned and directed the work of professional and support personnel who provided outpatient care in a clinical setting under the direction of the Center Manager. Developed and lead implementation for staffing plans, policies and procedures for the facility and worked closely with clinicians to ensure optimal patient outcomes. Facilitated collaboration between clinical staff, office staff, and patients. Worked closely with physicians to provide clear and effective communication consistently to optimize office operational needs.

Office Medical Receptionist May 2006-Oct 2007, Jan 2008-Dec 2017

As the first point of contact, greeted patients professionally both in person and on the phone and notified providers of patients’ arrival. Verified financial records and collected co-pay for services. Optimized provider schedules and patient satisfaction with efficient scheduling. Ensured availability of treatment information by retrieving and updating patient records.

PREVIOUS EXPERIENCE

Advanced Dermatology and Cosmetic Surgery, Maitland, FL Oct.-Dec. 2007

Surgical Technologist

Interim Healthcare of Greater Orlando, Orlando FL August 1999-May 2006

Medical Receptionist

EDUCATION AND PROFESSIONAL DEVELOPMENT

Associate of Science, Surgical Technology

High Tech Institute, 2005

Orlando, FL

Certificate in Patient Care Technician/Home Health Aide Nurse

Daytona Beach Community College, 1999

Daytona Beach, FL

High School Diploma

Mainland High School, 1996

Daytona Beach, FL

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