JOYCE IANDOLI

New York • 631-***-**** • ad15y6@r.postjobfree.com • linkedin.com/in/joyceiandoli

PROJECT MANAGER_PROGRAM MANAGER_PMO LEADER

Seasoned senior leader with a unique ability to swiftly acclimate across a broad spectrum of industries and projects. While expertise is rooted in verticals such as banking, healthcare, commercial insurance, and more, vast project experience makes for ease of transition into horizontal domains, including robotics and artificial intelligence. Despite prior experience, crafted a playbook for M&A offerings (now an industry standard), distinctly showcasing agility. Other career accolades include optimizing revenue through web design, steering IT operations for prominent hospitals, and globally deploying the CA Clarity PPM Tool. Part of the prestigious TATA Consulting services team and honored with working as a SME on the newly created Mergers and Acquisitions playbook while being backed by a Six Sigma Green Belt Certification. Steadfast commitment to innovation and excellence is a testament to adaptability. Areas of Strength:

Project /Program/ PMO Management

Team building and Team leadership

Conflict Resolution

Vendor Management

Process Improvement

Research & Analytics

Training & Leadership

Customer Relations

Risk & Cost Management

Change Management

Budgeting & Resource Allocation

Relationship Management

Strategy Implementation

PROFESSIONAL EXPERIENCE

CRG / AHOLD DELHAIZE (CLIENT) - REMOTE

Project Manager, Retail Business Services 2020 to 2022 Managed 2 significant client projects following merger of companies Ahold and Delhaize. Instrumental in conducting vendor negotiations, realigning products, and guaranteeing reliability of product processes to address discrepancies that had arisen in systems, policies, and processes 5 years post-merger.

• Managed major "Facility Transfer Contracts" project with contractual budget of $11M, tackling challenge of consolidating various IT projects from both companies by assessing each project and collaborating with legal team for contract negotiations.

• Oversaw project management for transitioning licenses and software use rights for both proprietary and commercial software and hardware products at key distribution centers.

• Successfully led "Reclamation Project" with budget of $2.3M, achieving reduction to $600K through optimized business processes and secured state approvals for hazardous material procedures.

• Managed and completed system redesign for 4 major brands, overseeing team of 40+ including SMEs, coders, QA specialists.

• Delivered "Reclamation Project" project on schedule, preventing potential $150K daily fine, while consistently reporting project status and budget updates to key stakeholders.

“My work with Joyce spanned several years as part of a half-billion-dollar Ahold Delhaize supply chain transformation program, where I have led the I.T. function for Finance since 2019. Among the projects she managed in the program, we worked together on a large product reclamation project. Joyce is one of the finest project managers I have worked with:

• She has excellent organisational, budgeting, communication, and other management skills.

• She is adept in learning about the technology in a project’s scope and applying the knowledge to her tasks in project planning, budgeting, risk assessment, reporting, and managing the work of requirements definition, design, development, testing, and deployment.

• Joyce’s intelligence, personality, sense of humour, and sensitivity make her a delight to work with.

• I learned early in my work with Joyce that she was ‘one of the good ones’, a dependable project manager I looked forward to working with every day.”

- William N., I.T Portfolio Manager, Ahold Delhaize JOYCE IANDOLI Page 2

MARKET NET STRATEGIES - REMOTE

CEO / Owner 2016 to 2019

Specialized in website design with nationwide recruitment company as primary client. Developed websites for 20 additional businesses, offering design, implementation, and SEO strategy services.

• Spearheaded $15M project, driving client's revenue from $2.5M to $18M with strategic website and system designs. TATA CONSULTANCY SERVICES (TCS) – NEW YORK CITY, NY Senior Program Manager 2011 to 2014

Excelled in both Agile and Waterfall methodologies, showcasing mastery in PMI principles in role similar to Senior Project Manager at top-tier firms. Utilized comprehensive expertise, with primary strength laying in end-to-end project management. Engaged in substantial face- to-face interactions, emphasizing relationship building with clients. Proved capability to manage complex implementations effectively internally and externally. Pivotal in client acquisition through executive-level communications, influencing client experience quality and driving tangible business impact.

• Project 1: Managed design, implementation, and establishment of Mergers and Acquisition PMO Office at US Consumer Bank; introduced program governance, reporting dashboards, and established Day 0 and Day 1 due diligence protocols.

• Project 2: Led startup analysis for redesigning E-commerce Retail Client (1-800-Flowers.com) website, emphasizing migration to IBM WCS platform; implemented Scrum/Agile SDLC methodologies, including agile training, Scrum Master role initiation, and daily stand-up meeting.

• Project 3: Acted as SME in designing a Strategic Program Portfolio Management Office for Telecommunication company, supporting client's initial endeavors in introducing Agile SDLC

• Project 4: Conducted forensic accounting and research from Work Order to Purchase Order for Consumer Telecommunications company, ensuring contractual compliance; pioneered cross-functional Process Committee to implement end-to-end demand process.

• Project 5: Served as integral part of SME team for new product development, dedicated to design and rollout of M&A/Divestiture Practice.

COMPUTER ASSOCIATES – ISLANDIA, NY

Senior Manager (Global IT PMO / Methodology / IT Strategy / CA Clarity Implementation)

2005 to 2009

Served as SOX Point of Contact for PMO, excelling in global IT project methodology, aligning Six Sigma, LSS, ADM, and other frameworks to drive operational excellence. Crafted and steered financial demand management processes for CIO office and played central role in global deployment of CA Clarity tool in tandem with the CA Unicenter software. Presented project health reports to Senior Management Steering Committee.

• Designed global PMO rollout based on Six Sigma processes and PMI Methodology, infused global PLC/SDLC structure rooted in PMI and CMMI, and integrated governance strategies as per SOX requirements.

“Joyce has a solid understanding of PMO processes and methodology, which she utilizes to deliver and expand her departments' objectives. She helps accomplish this by providing intelligent, thought- provoking comments and examples to ensure that the final solutions work well within the company and across departments. In addition, Joyce is observant and has the ability to effectively communicate and suggest change. I believe she would be an asset to any company or team and I would enjoy the opportunity to work with Joyce on future endeavors.”

- Vera L., Enterprise Resource Management, Market Net Strategies

“Joyce engaged with multiple teams and displayed her talents to successfully move them toward common goals. She is an intelligent management professional who can work effectively with executive management teams on varied projects.”

- Ed Walker, Project Management, TATA

JOYCE IANDOLI Page 3

• Conceptualized and implemented Operational Excellence model, provided global training, and ensured project success through meticulous risk and issue tracking using PPMO Risk/Issue/Interdependency Portal in Clarity Tool. EARLY CAREER

FINANCE CONSULTING INSURANCE

MORGAN STANLEY, SOX Senior

Program Manager

BANKER’S TRUST CO., Senior

Program Director

REUTER’S, Senior PMO Manager

IT-RS.NET CONSULTING

Senior Program Manager

ITRS CONSULTING, Executive

Director / Financial Services PMO

ALLSCRIPTS CORPORATION,

Senior Process Practice Director

Credit Suisse Senior Program

Manager (PMO)

FIREMAN’S FUND

Commercial Insurance Company

Accounting and Operations Manager

CRUM & FOSTER

Consultant

EDUCATION AND COMPETENCIES

THE STATE UNIVERSITY OF NEW YORK

Bachelor of Arts, History

PROJECT MANAGEMENT INSTITUTE

Six Sigma Green Belt Certification

Tools: MS Office, MS Project, VISIO, JIRA, Clarity (design & build)

“Joyce's rock-solid grasp of Project Management methodology is what makes her so effective. Knowing the essentials as she does, Joyce can look at each project with flexibility -- as, for example, when she worked with us to develop methodology for a specific kind of IT project. But Joyce is also not afraid to tell someone politely but firmly that a change they want to make is not going to work. Having received this message myself, I can only say Joyce was right, and my project was the better for her candor and conviction.”

- Kate M., Business Systems Analysis, Computer Associates

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