Customer Service Administrative Support

Ayobami Olaleye

Toronto, ON M*M *A* • 437-***-**** • ad15xq@r.postjobfree.com

Professional Summary

Detail-oriented team player with strong organizational and leadership skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Document Verification

Administrative Support

Teamwork and Collaboration

Securities Settlement

Building Trust and Relationships

Time Management

Team Leadership

Wealth Management

Critical Thinking

Attention to Detail

Client Relationships

Effective Customer Communication

Work Experience

Settlement Officer, 09/2022 to 10/2023

EcoBank Nigeria Ltd – Nigeria

Kept up to date on case progress by frequently reviewing records and reporting findings to clients.

Complied with established internal controls and policies.

Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Conducted financial due diligence on potential investments and acquisitions.

Bulk Settlement - Mastercard, Micro Finance, POS Remote & EcoBank Group Switch

Collaborated with executives and stakeholders to develop long-term financial plans.

Provided key administrative assistance to senior management.

Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.

Reviewed historical records, current operational data, and forecasting information to identify and capitalize on system enhancement opportunities.

Created and managed financial models to evaluate corporate investments and acquisitions.

Relationship Officer, 10/2020 to 08/2022

EcoBank Nigeria NIG Ltd. – Nigeria

Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

Built and maintained relationships with new and existing clients while providing high level of expertise.

Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

Conducted financial due diligence on potential investments and acquisitions.

Reactivated of dormant accounts

Developed loyalty programs to reward and maintain customer retention.

Created and maintained databases to track customer discussions and preferences for accurate, updated records.

Customer Service Officer, 10/2014 to 10/2020

EcoBank Nigeria NIG Ltd. – Nigeria

Reduced operational risks while organizing data to forecast performance trends.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Accomplished multiple tasks within established timeframes.

Maintained professional, organized, and safe environment for employees and patrons.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Developed and maintained relationships with customers and suppliers through account development.

Assisted in recruiting, hiring, and training of team members.

Mitigated business risks by working closely with staff members and assessing performance.

Interacted well with customers to build connections and nurture relationships.

Education

Bachelor: Food Science and Technology

University of Agriculture - Abeokuta Ogun State, Nigeria

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