281-***-****

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C O N T A C T P R O F I L E

E D U C A T I O N

Quality Assurance Manager

Sabatini Gourmet Foods, NorthYork, ON

Lead the development, improvement, and implementation of SFCR and SQF programs.

Validate HACCP programs and organize validation studies. Oversee supplier audits, document collection, and random ingredient testing. Conduct regular GMP, Allergen, Food Defense, SQF, CCP, SOP, Shipping / Receiving, sanitation training for employees.

Oversee allergen and microbial swabbing, product sampling, and equipment calibration.

Develop new finished product Recipe Records and Production Forms. Primary contact with CFIA and SQFI, handling communication and maintaining relationships.

Oversee and conduct various operational checks and prepare Hold and Release Records when necessary.

Prepare finished product specifications and Letters of Guarantee for customers. Facilitate thorough risk assessments and implement mitigation strategies to ensure the quality and safety of products.

Manage and continually improve quality systems including CAPA, Deviations, Change Control, and Customer Complaints.

Successfully established and integrated an SQF certified QMS, leading to a 30% reduction in customer complaints and improved operational efficiency. Successfully led the company through multiple SQF and third-party audits with zero critical findings.

Implemented a supplier scorecard system, leading to a 20% improvement in supplier performance and a decrease in raw material quality issues. Utilized root cause analysis to identify the source of a recurring quality issue, reducing its occurrence by 40%.

Increased operational efficiency by 25% by streamlining quality assurance processes with the implementation of a new tracking and reporting system. Implemented a comprehensive training program, enhancing the capabilities of the team and reducing on-the-job errors by 35%.

Improved customer satisfaction rates by resolving customer complaints and queries promptly, leading to a 30% increase in repeat business. Responsibilities:

Achievements:

06/2021 - till date

Highly skilled and dedicated Quality Assurance Manager with over 6 years of experience in the food industry and finance sector. Recognized for excellence in implementing Quality Management Systems, reducing production costs, leading cross-functional teams, and solving complex problems. Demonstrates expertise in customer service, leading to significant reductions in complaints and improvements in satisfaction. Committed to quality, compliance, and continuous improvement in all facets of work.

J E R I N J A M E S

Q U A L I T Y A S S U R A N C E M A N A G E R

C A N A D I A N C I T I Z E N

P R O F E S S I O N A L E X P E R I E N C E

Post Graduate Diploma: Operations

Management and Leadership

Conestoga College (Ontario, Canada)

2016 - 2017

Post Graduate Diploma: Food Safety

and Quality Assurance

Conestoga College (Ontario, Canada)

2015 - 2016

M.Sc in Microbiology

Amrita Vishwa Vidyapeetham University

(Kerala, India)

2012 - 2014

B.Sc in Biotechnology

Bharathiar University (Tamil Nadu, India)

2009 - 2012

C E R T I F I C A T I O N S

SQF Certifications

Advanced SQF Practitioner, SQF Quality

Systems, Implementing SQF Systems –

Manufacturing, Auditing SQF Quality

Systems, Auditing SQF Food Safety

Systems

Safe Quality Food (SQF), 2021 (No expiry)

HACCP Manager Certificate

Canadian Food Safety, 2023 (No expiry)

Food and Beverage Cost Control

(Certificate of Achievement)

American Culinary Federation, 2021

(No expiry)

JIRA Fundamentals

Atlassian University, 2021 (No expiry)

Food Handler Certificate

Canadian Institute of Food Safety, 2022

(No expiry)

Licensed Financial Advisor

Financial Service Regulatory Authority of

Ontario (FSRA), 2021 (Renewal in

December 2024)

L A N G U A G E S

English (Bilingual)

Spanish (Professional)

Italian (Professional)

French (Basic)

1

www.linkedin.com/in/jerin-james-

8b6620281

Communication & Collaboration Skills

Batch Records, Certificate of Analysis, Lab

Notebooks, Inventory Movements,

Calibration Records

Product Testing

Technical Writing: SOP's, Work Instructions,

Forms, Checklists, and Technical Reports

S K I L L S

Quality Assurance & Regulatory Skills

Quality Systems: CAPA, Deviations, Change

Control, Investigation, Customer

Complaints, Root Cause Analysis

Quality Standards Determination

Risk Assessment and Mitigation

Trend Analysis

Analytical Problem-Solving

Knowledge of BRC, SQF Auditing Systems

Non-Conformance,Environmental

Temperature, and Humidity Monitoring

Complaint Investigation

Process Analysis

Regulatory Compliance

Traceability Checks

Crisis Management and Recall Procedures

Technical Skills

Effective Written and Verbal

Communication

Relationship Building

Team Building

Cross-Functional Collaboration

Client Review Meetings and Client

Document Filing

Leadership & Management Skills

Work Planning and Prioritization

Employee Training

Best Practices

Project Coordination

Continuous Improvement Initiatives

Data and IT Skills

Data Collection

Computer Skills: Microsoft Office, Analytics,

Computer Hardware Skills, Programming

Skills

Operation Monitoring

Summerside Seafood Supreme, Summerside PEI 01/2019 - 06/2021 Quality Assurance Supervisor

Quality Assurance Assistant Manager

Atlantic Beef, Albany PEI 05/2017 - 01/2019

Assist in the development and implementation of comprehensive food safety and quality management systems.

Support internal and external audits and inspections, ensuring compliance with quality standards.

Collaborate with cross-functional teams to manage non-conformances and implement corrective actions.

Monitor and analyze quality performance indicators, and recommend improvements.

Participate in investigations and root cause analyses for non-conformances and customer complaints.

Assist in conducting training programs to enhance the knowledge and skills of team members on food safety and quality topics.

Redesigned the quality inspection checklist, leading to a 20% reduction in inspection time and improved accuracy in identifying non-compliant products. Developed a comprehensive GMP training program, leading to a 25% reduction in GMP violations.

Coordinated preparations for an SQF audit, resulting in zero critical findings and positive feedback from the auditing team.

Implemented a real-time quality dashboard, leading to a 15% reduction in product rejections.

Responsibilities:

Achievements:

Lead and supervise a team of quality assurance professionals, providing guidance, training, and support.

Oversee all aspects of quality assurance, including raw material inspections, in- process checks, and environmental monitoring.

Develop and implement comprehensive food safety, BRC standards and quality management systems.

Conduct internal audits to assess compliance with quality standards, regulations, and certifications.

Coordinate and facilitate external audits and inspections, maintaining positive relationships with regulatory bodies.

Served as a record-keeper for BRC Audits, QMS, Document Control and Training Documents.

Successfully tracked and resolved customer complaints in a timely manner. Successfully implemented lean sigma process to reduce the production cost by 16%.

Led the team through two consecutive years of successful BRC inspections, maintaining an audit grade of AA.

Responsibilities:

Achievements:

2

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