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BIOGRAPHICAL DETAILS

FIRST NAME(S) : Theodosia Xolisiwe

SURNAME : Gumede

GENDER : Female

MARITAL STATUS : Single

DATE OF BIRTH : 02 September 1982

ID NUMBER : 820-***-**** 081

CONTACT NUMBERS : 079-****-***/ 083-**-**-***

RESIDENTIAL ADDRESS : Spar Malomeni area

: Tugela Ferry

: 3010

POSTAL ADDRESS : PO Box 310

: Amanzimtoti

: 4125

NATIONALITY : South African

HOME LANGUAGE : IsiZulu

OTHER LANGUAGES: Speak, Read &Write : English

Read & Write : Afrikaans

HEALTH : Good

DRIVERS LICENCE : Code 10

CRIMINAL RECORD : None

ACADEMIC QUALIFICATIONS

LAST SCHOOL ATTENDED : Hillgrove Senior Secondary

HIGHEST STANDARD PASSED : Matric

2

SUBJECTS PASSED : IsiZulu, English, Afrikaans,

Accounting, Economics,

Business Economics

CURRENT INSTITUTION : Oxbridge College

STUDYING TOWARDS : Marketing and advertising

Management

LEVEL : 1st Year

EXPECTED YEAR OF COMPLETION : 2018

WORK EXPERIENCE

NAME OF EMPLOYER : Clicks Group

POSITION : Trainee manager

DURATION : 2006-2008

RESPONSIBILITIES

Ensure that the promotion is implemented on time

Develop people competencies and capability through implementation

Ensure appropriate staffing to support customer service

Ensure all equipment is working correctly for smooth operation

Store planogram is implemented correct

NAME OF EMPLOYER : Clicks Group

POSITION : Assistant manager

DURATION : 2008-2010

RESPONSIBILITIES

Run the store in the absent of a manager

Interpreter financial reports

Order stock with the supplier and do stock requisition with head office

Ensure stores compliance to all processes and practices that govern the store

Ensure all loses a within the chain norm

Analyze financial reports and communicate all the out of lines

Staff monitoring and coaching

Ensure store layout is implemented on time and as per chain standard 3

NAME OF EMPLOYER : Edcon

POSITION : Store Manager

DURATION : 2010-2012

RESPONSIBILITIES

Ensure that the store is profitable by minimizing loss and cutting on expenses

Implementation of store layout, merchandising, signage and visual displays for ease of shop

Analysis and interpretation of all stock management reports

Weekly stock request to merchants

Continuously of reviews of staff talent and development

Analyse budget and strategy to achieve them

Provide excellent customers service to our internal and external customers NAME OF EMPLOYER : Edcon

POSITION : Operations Manager

DURATION : 2012-2016

RESPONSIBILITIES

Implement chain customer service strategy and process with attention to appropriate issues

Ensure correct implementation of store layout, merchandising, pricing, signage for easy of shopping

Ensure appropriate staffing levels to support customer service requirements

Weekly analysis of stock and sales and report monthly to ROM

Ensure talent reviews are conducted on all staff

Do coaching and development for all staff

Analyse budget and projection, put a plan in place to achieve/ exceed sales budget and achieve optimum expense ratio

Bring new business and coming up with the strategy NAME OF EMPLOYER : Edcon

POSITION : Store Manager

4

DURATION : 2016- date

RESPONSIBILITIES

: Interpreting financial reports

Controlling of stock

: Place orders with suppliers

Problem solving

: Team Management and

: People’s development including

: Facilitation, couching and assessment.

Exhibit / provide a consistently high standard of internal and external customer service

Ensure staff are trained to provide best customer service and selling practice at all times

Ensure all staff schedules are organized and operate to maximize shop’s ability to provide excellent customer service standards within the shop Treat all employees of the company with the same respect and courtesy by the shop team.

Maintain the high standards of visual appearance throughout the store Ensure the shop is merchandised in the corporate look to maximize sales. Maintain company best practice in all areas and staff involvement in the auctioning of visual standards checklist

Maintain a safe, clean environment for staff and customers and take appropriate action as required

Ensure security of the premises at all time by following correct opening and closing procedures and the secure holding of shop keys. Ensure adherence the stock management system by all staff Priorities’ and communicating daily tasks to staff and ensuring all staff know the weekly and daily sales target and the daily achievements thereof. Ensure the correct cash office and administration procedures are auctioned and regular security checks are carried out

DURATION : October 2012 to date.

5

NAME OF EMPLOYER : FAMSA Durban ( Nsimbini Branch) POSITION : Trainee Social Worker

DUTIES

Screening clients problems

Making appointments for the clients

If necessary give alternative resources for the client TRAINING COMPLETED

Self awareness counseling process

Conflict management Divorce Counseling / Mediation Alcohol and drug abuse Communication skills

Problem solving Decision making

DATES : April to December 2003

REASON FOR LEAVING : Voluntary work

REFERENCES

1. NAME : Robert Ditlhale

INSTITUTION : Edcon Stores ( Regional Manager)

TELEPHONE NUMBER : 031-**-**-***/ 083-***-****

2. NAME : Don

89 Barone Dale

Newlands West

Durban

TELEPHONE NUMBER : 082-***-****/ 071-***-****

3. NAME : Ricardo Francis

INSTITUTION : Clicks ( Regional Manager)

TELEPHONE NUMBER : 071-***-****

EMAIL : ad15w7@r.postjobfree.com

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