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Administrative Assistant Customer Service

Location:
Jurupa Valley, CA
Posted:
December 22, 2023

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Resume:

JUANA ROSE

909-***-**** ad15vl@r.postjobfree.com Jurupa Valley, CA 92509

SUMMARY

Experienced office administrator with a passion for organization and productivity. Highly skilled in compiling and preparing monthly reports, ensuring efficient management and decision-making. Proven track record in strengthening traceability through the development of organization systems for record-keeping. Fluent in English with native/bilingual proficiency. Additionally, possess conversational skills in Spanish. Seeking a challenging position in an administrative role where I can utilize my extensive experience and skills to contribute to the success of the organization. Long- term goal is to continue growing and developing professionally in the field of office administration. SKILLS

• Self-motivated

• Problem Solving

• Friendly, positive attitude

• Team player

• Back-office operations

• Database Management

• Schedule coordination

• Excel proficient in VLOOKUP and pivot tables

EXPERIENCE

On-Site Coordinator, Workforce Enterprises Staffing Agency, December 2022-April 2023 Moreno Valley, CA

• Utilized the Avionte system to effectively document any issues that occurred on-site.

• Analyzed timesheets and utilized Excel for importing data, ensuring accurate and timely preparation of weekly payroll.

• Developed and maintained strong professional relationships with colleagues and management.

Program Coordinator, Nelson Connects, April 2022-November 2022 Moreno Valley, CA

• ERecruit Staffing, eStaff 365, and Kronos software knowledgeable.

• Screened and evaluated applicants presented to hiring managers for competence, background, and skill set, as well as overall ability to and thrive within the organization.

• Counsel associates and find applicable changes.

Records Management Assistant, Inland Empire Utilities Agency, October 2021-April 2022 Chino, CA

• Maintained files and retrieved information from computer and manual filing systems.

• Entered data and prepared documents, spreadsheets, reports and other materials.

• Destroyed obsolete and outdated records using company-mandated procedures. Operations Assistant, CH Robinson, April 2018-April 2020 San Bernardino, CA

• Scheduled appointments in excel calendar and compiling data for excel monthly reports.

• Fielded phone calls and responded quickly to emails, detailing client actions in database.

• Gathered, organized and promptly distributed information and reports to appropriate individuals and departments.

Office Administrator, Youth Hope Inc., March 2015-September 2016 San Bernardino, CA

• Oversaw day-to-day clinical office management and patient reception.

• Heavy calendar scheduling for a 6-day work week schedule for 4 therapists in google calendars.

• Applied HIPAA privacy and security regulations while handling patient information.

• Inputted data into the system, maintaining accuracy of provider coding information and reported services.

Site Administrator & Affiliate Marketer, Webwork Solutions, June 2003-June 2009 Santa Ana, CA

• Regulated 80 websites and provided customer support to 120K+ member base.

• Strategized website marketing presence to attract a referral-based business.

• Managed remote Apache web server and edited HTML/PHP/MySQL code. Logistics Conversion Clerk, Titanium Metals Corporation, July 2005-March 2007 Tustin, CA

• Secured, scheduled, and coordinated shipping flow,

• Collaborated with Accounts Payable and successfully accomplished and maintained zero past dues.

• Responsible for order entry in proprietary SAP software.

• Created and maintained weekly status of bill of ladings and delivery documents. District Sales Coordinator, Coca Cola Fountain North America, December 1999-June 2003 Irvine, CA

• Liaised and supported 14 sales associates, thereby achieving significant improvements in their productivity.

• Compiled and prepared monthly reports for Management Summary.

• Strengthened traceability by developing organization systems for keeping records, reports and agendas.

EDUCATION AND TRAINING

GED: Boise State University Adult Center, Boise ID (1989) LANGUAGES

English: Native/Bilingual Spanish: Conversational



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