*Constance Giden

*** ****** ** 909-***-****

Rialto, Ca 92377 ad15ur@r.postjobfree.com

SKILLS PROFILE

•Excellent people skills and thrives on helping to solve problems.

•Superb communication skills, verbal and written.

•Strong attention to detail in listening and documentation.

• Time management skills /

• Navigating between multiple apps platforms

• Proficiency in Excel, MS office, neighborly dashboard/

•power point/outlook/zoom power BI /CRM dialer.

•Quality control/ audit, evaluate, in timely manner.

Education

San Joaquin Valley College

Clinical Medical Assisting Certificate

December 2016

NCCT Certified

University of Phoenix

Associated of Arts Degree

Nursing Administration/Medical Records

(ERAP) Quality Assurance Control Specialist

California-Covid-19- Tenant rental- relief Program Project

TEKsystems Global Services

Duties included. Review, Audit and validate applications supporting documentation for eligibility, work with tenants and landlords to provide Emergency Rental Assistance to individuals who have been affected by the COVID-19 Pandemic. Communicates via phone and email to obtain outstanding documentation to continue processing, Review, Audit and validate applications supporting documentation, work with tenants and landlords to provide Emergency Rental Assistance to individuals who have been affected by the COVID-19 Pandemic. Communicates via phone and email with to obtain outstanding documentation to continue processing applications, ensure accuracy in rental assistance requests and payments requests though multiple platforms to prevent duplicative funding. Make appropriate assistance recommendation, (denial, or payable,) and finalize applications review in a timely manner Document audit notes of finding, and recommendation.

Contract Loan modification Processor /customer service

Century 21st real estate (2010-2019)

Receive inbound and make outbound calls daily to potential and current clients/homeworkers who may at one point inquire about an interest in the service or have made contact in the past, explaining programs to homeowners. Assessing clients’ needs

Such as prevention of foreclosure (Negotiating with lender for lower payment plan, postponing sale date. Assistance with payment and terms and assisting with documentation. Gather and compile documents for customer files, check for completion and accuracy., making sure financials are correct, Provide weekly updates to management team on quality assurance reviews within defined departmental targets.

Responds in a timely and accurate manner to inquiries by basing findings.

Return all inquiry calls within one business day.

follow up on missing items.

Establish, maintain, and keep files updated.

Prepare commitment letter(s), denial letter(s) and cancel files when necessary.

Maintain pipeline report. create and update daily and notify management of status as needed.

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Call center Agent//customer service Remote position

Colossus LLC Solar 1/20 to 11/4/22

The duties of a solar call center agent include handling inbound calls from CRM dialer / outbound calls, from old or potential s customers (homeowners) who may have inquired regarding information regarding solar, Roofing, or battery inquiries. following communication script when speaking to a caller. / Recruiting potential customers / Explain the product and how it would benefit the customer. Answer any concerns a customer may have. Rebuttals when needed, verify information, process orders, set consultation appointments, resolving customer complaints, and following up and documenting customer calls through Salesforce and Excel. improve performance and hit goals. Transfer call when needed.

VOLUNTEER ACTIVITIES

Volunteer, Good Samaritan Christian Center Food Bank

Volunteer, Friendship Baptist Church

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