Customer Service Front Desk
Resume:
Jodie Villella
Spokane, WA *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Holiday Day Inn Express and Suites, Apple Tree Inn - Spokane, WA August 2023 to Present
Check customers in and out of their rooms. Making reservations and assisting customers with their additional needs
Optician
Americas Best Contacts and Eyeglasses - Spokane, WA December 2022 to Present
I am an unlicensed optician. I assist patients with there eyeglasses needs. From helping pick frames to make measurements to advice on what is best for the prescription . Office assistant
SE Daycare
January 2000 to September 2022
i design, make and maintain the seasonal decor for the daycare. This includes the bulletin boards, monthly themes, and upkeep on existing decor.
Customer Retention Specialist
Inspiro/DISH
November 2021 to May 2022
I take inbound calls, set appointments, assist customers with their concerns Cashier/Customer Service
General Store Outpost - Spokane, WA
June 2021 to November 2021
I assist customers with finding and purchasing products. I also take payments on point of sale. I help organize and stock shelves. It is part of my job to talk to customers and upgrade sales. Cahsier
Spokane discount - Spokane, WA
January 2010 to May 2010
Running a cash register. I also helped with stocking the store Teacher
SE DAYCARE
January 1986 to January 2008
I was the lead teacher for the 3 yr olds
Education
Associate in General
Spokane Falls Community College - Spokane, WA
September 1987 to June 1989
Skills
• Teaching
• retail sales
• Organizational Skills
• Time Management
• Cash Handling
• Customer Service
• Childcare
• Floral Design
• Classroom Management
• Medical Office Experience
• Special Education
• Bartending
• Customer support
• Communication skills
• POS
• Event Planning
• Customer service
Certifications and Licenses
Floral design
May 2000 to Present
Working the front desk. Taking and filling orders, on person and online. Processing flowers. Arranging flowers. Maintaining stock
Teaching Certificate
Assessments
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Completed
October 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Filing & organization — Completed
June 2021
Arranging and managing information or materials using a set of rules Full results: Completed
Call center customer service — Proficient
May 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Basic computer skills — Proficient
May 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Written communication — Proficient
June 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have alot of experience with customer service. I have been a bartender, a waitress and I even worked in a dermatologist office. As seen above I have handled collection of payment, multiple line phones and scheduling. I am a quick learner and a very actively listener. This allows me to achieve excellent costumer service. I greet challenges with enthusiasm and excitement. I make a great team member.
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