Jodie Villella

Spokane, WA *****

ad15uk@r.postjobfree.com

+1-509-***-****

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Holiday Day Inn Express and Suites, Apple Tree Inn - Spokane, WA August 2023 to Present

Check customers in and out of their rooms. Making reservations and assisting customers with their additional needs

Optician

Americas Best Contacts and Eyeglasses - Spokane, WA December 2022 to Present

I am an unlicensed optician. I assist patients with there eyeglasses needs. From helping pick frames to make measurements to advice on what is best for the prescription . Office assistant

SE Daycare

January 2000 to September 2022

i design, make and maintain the seasonal decor for the daycare. This includes the bulletin boards, monthly themes, and upkeep on existing decor.

Customer Retention Specialist

Inspiro/DISH

November 2021 to May 2022

I take inbound calls, set appointments, assist customers with their concerns Cashier/Customer Service

General Store Outpost - Spokane, WA

June 2021 to November 2021

I assist customers with finding and purchasing products. I also take payments on point of sale. I help organize and stock shelves. It is part of my job to talk to customers and upgrade sales. Cahsier

Spokane discount - Spokane, WA

January 2010 to May 2010

Running a cash register. I also helped with stocking the store Teacher

SE DAYCARE

January 1986 to January 2008

I was the lead teacher for the 3 yr olds

Education

Associate in General

Spokane Falls Community College - Spokane, WA

September 1987 to June 1989

Skills

• Teaching

• retail sales

• Organizational Skills

• Time Management

• Cash Handling

• Customer Service

• Childcare

• Floral Design

• Classroom Management

• Medical Office Experience

• Special Education

• Bartending

• Customer support

• Communication skills

• POS

• Event Planning

• Customer service

Certifications and Licenses

Floral design

May 2000 to Present

Working the front desk. Taking and filling orders, on person and online. Processing flowers. Arranging flowers. Maintaining stock

Teaching Certificate

Assessments

Customer service — Proficient

September 2020

Identifying and resolving common customer issues

Full results: Proficient

Administrative assistant/receptionist — Completed

October 2021

Using basic scheduling and organizational skills in an office setting Full results: Completed

Attention to detail — Proficient

October 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work motivation — Proficient

September 2020

Level of motivation and discipline applied toward work Full results: Proficient

Filing & organization — Completed

June 2021

Arranging and managing information or materials using a set of rules Full results: Completed

Call center customer service — Proficient

May 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Basic computer skills — Proficient

May 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Work style: Reliability — Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Written communication — Proficient

June 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Customer focus & orientation — Proficient

October 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have alot of experience with customer service. I have been a bartender, a waitress and I even worked in a dermatologist office. As seen above I have handled collection of payment, multiple line phones and scheduling. I am a quick learner and a very actively listener. This allows me to achieve excellent costumer service. I greet challenges with enthusiasm and excitement. I make a great team member.

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