GWENDOLLYN HERNANDEZ

**** ****** ****** *** ******* Texas 78222

ad15u0@r.postjobfree.com

321-***-****

Authorized to work in the US for any employer.

SKILLS

•Microsoft Office (Excel, Power Point, Word)

•Bilingual (English and Spanish)

•Provide feedback and support to reach target and drive performance metrics.

•Time Management- Provide effective and timely coaching to each team member.

•Supervision- Conduct performance reviews, account management and performance metrics, areas of opportunity and action plans to correct shortfalls.

•Audits

•Customer Service- 10+ years of customer service experience which includes responsibility of leading sales consultants to reach sales targets.

•Marketing- In charge of operations of small business.

oPromotions, purchasing and sales.

PROFESSIONAL EXPERIENCE

Concentrix August 10, 2020- Present

Bilingual Advisor for Comcast and Toyota Connected

•Team Leader for Toyota Connected in charge of Lexus of Mexico.

oManage a team of twenty-seven advisors.

•Expertise in coaching and audits.

•Exceptional leadership skills, communication, and collaborator.

•Excellent organizational skills.

DR Horton Home Builders - Palm Bay, FL September 2016 to Present

Notary Public/ Closer

Certified Notary Public - house closings for DR Horton monthly.

Sears - Winter Park, FL July 2016 to September 2018

Customer Service Representative

Make and receive phone calls. Input data entry. Follow up on customers service and inquiries about the services and appointments. Rely information to Contract Managers and firms that are working with the customer.

Robins and Morton - Lakeland, FL January 2015 to March 2016

Administrative Assistant

Prepare all the work for employees. Work schedules and paperwork. Enter and keep inventory. Attend all personnel that will come to the office. Answer the phone to accommodate client’s needs.

Burdines - Orlando, FL June 1998 to May 2003

Supervisor

In charge of two departments and their employees. Greeting and assisting customers in all their needs.

Walt Disney World - Lake Buena Vista, FL March 1993 to May 1998

Greeter/ Customer Service/ Hostess

Greet customers. Cashier, help customer with all their needs, answering phones to attend customer and visitor calls.

EDUCATION

Associates - Criminal Justice

National University College - Bayamón, PR 2013 to 2016

High School Diploma in General

Lake Howell High School - Winter Park, FL 1991 to 1993

CERTIFICATION

Notary Public

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