Profile

Master of Business Administration with substantial experience in all aspects of sales, human resources, marketing, security, facilities planning, collections, staff management and cost control. Trustworthy, ethical, discreet, well organized with an attitude of self-motivation, creativity, and initiative to achieve goals. Proven leadership abilities in working as a team, handling multiple tasks, great adaptability to any enterprise's environment

Education

Master of Business Administration, Regis University, Denver, Colorado (2011)

Bachelor of Science, Business Administration, King’s College, Wilkes-Barre, Pennsylvania (1999)

Professional History

Market Sales Manager – Liberty Coca Cola, Queens, NY (August 2022- )

Manage a territory of clients in the Bed-Stuy, Dumbo and Williamsburg area of Brooklyn

Use telephones to reach out to customers and collect sales orders

Visit 20-25 locations daily

Increase sales in territory by 15% in Third Quarter 2022 and 13% in fourth quarter 2022.

Work with customer service representatives to ensure proper customer service is being delivered.

Compile reports on overall customer satisfaction and Sales

Quality Control Manager – Sales Partnership Inc, New York, NY (August 2022- )

Manage a territory of clients in the Bed-Stuy, Dumbo and Williamsburg area of Brooklyn and Ridgewood, Queens.

Visit 25-30 locations daily

Speak with customers regarding taking contactless payments

Providing Customer Education regarding payment methods

Offer products and services..

Work with customer service representatives to ensure proper customer service is being delivered.

Compile reports on overall customer satisfaction and market penetration

Increase market penetration by 30% in third and fourth quarters of 2022.

Increased customer satisfaction by 35% for 2022.

Customer Service Manager – DIRAD Technologies, New York, NY (April 2021- ) Remote

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Act as the company gatekeeper.

Utilize computer technology to handle high call volumes.

Work with customer service representatives to ensure proper customer service is being delivered.

Compile reports on overall customer satisfaction.

Trained staff to read from scripts.

Delivery Driver – Sakara Foods, New York, NY (June 2020- December 2022) part time

Following the best practices for safety, both on the road and while loading or unloading a truck

Communicating with dispatchers, drivers and other team members to make deliveries

Meeting delivery deadlines

Loading and unloading cargo

Tracking shipments and deliveries

Obtaining client or customer signatures when needed

Delivery Driver – UTF Trucking, Bronx, NY (August 2020- February 2021)

Following the best practices for safety, both on the road and while loading or unloading a truck

Meeting delivery deadlines

Tracking shipments and deliveries

Obtaining client or customer signatures when needed

Delivery Driver – ICC/ NTT Data, Garfield, NJ (May 2020- July 2021)

Following the best practices for safety, both on the road and while loading or unloading a truck

Communicating with dispatchers, drivers and other team members to make deliveries

Meeting delivery deadlines

Setting up and installing equipment for the client

Customer Service Manager – ANX Solutions, New York, NY (November 2018- May 2020)

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Take payment information and other pertinent information such as addresses and phone numbers.

Act as the company gatekeeper.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service representatives to ensure proper customer service is being delivered.

Compile reports on overall customer satisfaction.

Trained staff to read from scripts.

Increased customer satisfaction by 35% from Quarter one 2019 until Quarter four 2019.

Director Of Sales/ Finance Manager – MII Funding, LLC, New York, NY (Jan 2015- June 2019)

Participate in developing new business, specifically: assist the CEO and COO in identifying new funding opportunities.

Started a funding network to expand our lending platform.

Create new products and revenue streams so the company could diversify and become a one stop small business service resource destination.

Increased sales revenue month over month by 45% in the last 6 months. Managing team of 15 Sales Reps.

Chief Financial Officer – The Mc-Evans Group, New York, NY (Jan 2012- Jan 2015)

Assist in performing all tasks necessary to achieve the organization's mission and help execute staff succession and growth plans.

Train the Finance Unit and other staff on raising awareness and knowledge of financial management matters.

Work with the President/CEO on the strategic vision including fostering and cultivating stakeholder relationships on city, state, and national levels, as well as assisting in the development and negotiation of contracts.

Oversee all purchasing and payroll activity for staff and participants.

Ensure adequate cash flow to meet the organization's needs.

Company increased profits by 50% during my tenure.

Chief Security Officer/ Director Of Financial Operations – Palamino Associates/ Diamante Financial Investment Trust, New York, NY/ Palm Beach, FL(November 2005- Jan 2012) remote

Directing all security functions associated with Information Technology applications, communications (voice and data), and computing services within the enterprise

Managing the physical security, protection services and privacy of the corporation and its employees

Coordinates security efforts across the enterprise, including information technology, human resources, communications, legal, facilities management and other groups, to identify security initiatives and standards

Train the Finance Unit and other staff on raising awareness and knowledge of financial management matters.

Developing new employee orientation curriculum. Training and developing managers and new employees.

Certifications

Change Management Specialist (CMS) PA Life, Accident and Health license (2004-2010)

Six Sigma Lean Professional (SSLP) NJ Life Producer (2022)

Accomplishments and Affiliations

Board of Trustees, Vice President, Collegium Charter School (2010- 2014)

Manage 50 million-dollar annual budget

References- Upon Request

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