Scrum Master Business Analyst

FRANKLIN AGBITA

**************@*****.*** 770-***-****

Detail-oriented and contributor with diverse experience for a Scrum Master role, Business Analyst, Project Management.

Efficient, hardworking team player, excels at managing projects with solid track record of utilizing outstanding analytical skills to improve efficiency, quality, and safety. Proven ability to collaborate effectively with cross-functional teams in private practice, and business settings requiring management of deadlines, budgets and competing priorities under pressure. Skilled relationship builder and customer champion able to interact effectively with diverse populations.

Scrum master ● Customer Service ● Team Building & Development ● PROBLEM SOLVING● Quality Control ●

TECHNICAL SKILLS

Business Methodology

RUP, Scrum, Agile, Waterfall.

Business Modeling Tools

Microsoft Visio, Rational Rose, Open Office.

Project Management Software

MS Project.

Requirement Management Tools

HP ALM, JIRRA, TFS.

HRMS & Financial Tool

Oracle EBS, HCM, FI, HRMS, PeopleSoft HRIS

Testing tools

HP QC, QTP, Requisite Pro, and Rational ClearCase

Database

MS Access, SQL-Server, DB2, Oracle.

CORE EXPERIENCE

BUSINESS ANALYST - MERITEK INC 05/2023- PRESENT

Responsible for writing the Test Cases and Test Scenarios based on the Business Requirement Document (BRD) and technical Specifications and loaded in Jira.

Coordinating with Business users and Business owners to gather first level of requirements for Kronos workforce time central, identified issues with the testing tools and the environment configurability and reported to the Lead.

Provided regular status updates to Team Lead on high-priority issues and Testing Progress for Timekeeping, Accruals, Attendance, and Scheduling.

Logged defects, determined repair priorities and tracked the defects until resolution.

Maintained a traceability matrix of the requirements and the associated test cases and the defects logged.

Created wireframes for HR reporting portal for Timekeeping, Accruals, Attendance and Scheduling.

Expert in developing BRD (Business Requirement Document), TRD (Technical Requirement Document), URS (User Requirement Document) and FRS (Functional requirement Specifications) following Agile methodology.

Prepared SQL queries and generated security reports.

Provide current market, economic and technical information and updates as well as external changes impacting trading activities to customers.

Upgraded Kronos workforce time and attendance, absence management, and scheduling Involved with team to upgrade and Re-configure the Kronos Cloud Applications to meet High-level business requirements, document functionality gaps and interact with SME for solutions for configuration, reports, interfaces, crate report of all documentation for application implementation strategy on AWS redshift.

Support Kronos Workforce Management for multiple US locations and offshore locations.

Interacted with Business users to identify, evaluate and implement new enhancements, integrations, business processes and technologies to meet HR performance improvements and create a plan at the implementation level.

Worked with support team (including configuration, complex formulas and system maintenance) and create training documentation on Kronos online and mobile applications.

Involved in prioritizing the defects and writing business requirements to resolve them.

Involved in extensive Data validation using SQL queries and back-end testing.

Responsible for completing functional testing and regression testing for Core Facets, interfaces, extensions, reports and letters.

Perform user acceptance testing (UAT) to ensure the business intent is correctly implemented in Facets.

Updated detailed market-specific requirements in Confluence.

Worked with business leaders to translate business requirements and processes into test cases.

Coordinated with the developers on Defects Status on a regular basis.

Led onshore/offshore team to test products across multiple test environments with a goal of delivering high quality releases at reduced costs. Both onshore and offshore teams were trained and coached on multiple products and in about a year, offshore team achieved productivity metrics comparable to the onshore team.

Handled responsibility of developing appropriate testing strategies, defining and executing test

BUSINESS ANALYST AMAZON CENTRAL OPS. 07/2021-05/ 2023

●Use expertise in qualitative and quantitative analysis to deliver actionable insights to stakeholders

●Use skills with business intelligence tools (e.g. Tableau, QuickSight) to solve complex business problems with intuitive metrics and visualizations.

●Own the design, development, and maintenance of ongoing and ad-hoc metrics, reports, and analyses that drive key business decisions

●Define the data elements to enable analytical and reporting capabilities, and work cross-functionally with other business intelligence teams

●Design and influence operational best practices for reporting and analytics to enable the team to scale as we grow

●Solve complex business problems that optimize and enhance all AMZL fleet operations

●Explore and develop expertise with internal Amazon data services and public AWS products including Redshift, QuickSight, and more.

SUPPLY CHAIN ANALYST AMAZON KRFD 2020-2021

●OVERSEE THE DELIVERY OF AMAZON ORDERS TO CUSTOMERS

●BUILD, OPTIMIZE, AND ASSIGN DELIVERY ROUTES WITHIN MY SHIFT

●COMMUNICATE WITH AND RESPOND TO AMAZON CUSTOMER SERVICE ASSOCIATES ON DELIVERY EXPECTATIONS AND REQUEST

●SUPPORT AMAZON OPERATIONS LEADERSHIP TEAM IN DAILY OPERATION MANAGEMENT OF THE DELIVERY STATIONS, INCLUDING BUT NOT LIMITED TO ROUTE ASSIGNMENTS, LEADING MEETINGS, AND A LIASON FOR INTERNAL AND EXTERNAL SUPPLIERS

●ASSIST THROUGH COMPLETION OF TROUBLESHOOTING PROBLEMS, AND ESCALATING AS NECESSARY

●PROVIDING COVERAGE FOR OTHER MEMBERS OF MANAGEMENT WHILE OUT OF OFFICE

●FACILITATES DAILY STAND UP MEETINGS

SCRUM MASTER AMAZON CENTRAL OPS . 2019-2020

Communicating project expectations to team members in an effective timely manner.

Monitoring and tracking all assigned project onshore/offshore

Escalating issues

Facilitate all Agile ceremonies including Retrospectives, Daily standups, Story Grooming, Demo/Review and Sprint Planning

Contributed in creating User Stories and clearly defined Acceptance Criteria

Facilitate development of Acceptance Criteria for user stories

Conduct Release Planning meetings and facilitate business analysis activities.

Gather/report all relevant Agile metrics (burn down charts and team velocity)

Coach team members on Agile principles

Removing impediments

Identify and prioritize risk issues, facilitate development of action plans

SCRUM MASTER/PROJECT MANAGER 2011–2019

WALMART

Facilitate retrospectives at key project milestones and final project completion, to confirm project acceptance and satisfaction, and to establish lessons learned

Responsible for Product Backlog Grooming

Facilitated the development of Acceptance Criteria for user stories

Conduct Release Planning meetings and facilitate business analysis activities.

Facilitate estimation meetings using relative effort estimation techniques.

Gather/report all relevant Agile metrics (burn down charts and team velocity)

Coach team members on Agile principles.

Coach the team on developing software using test driven development

Led onshore/offshore team to test products across multiple test environments with a goal of delivering high quality releases at reduced costs. Both onshore and offshore teams were trained and coached on multiple products and in about a year, offshore team achieved productivity metrics comparable to the onshore team.

Handled responsibility of developing appropriate testing strategies, defining and executing test plans and scripts, documenting testing results, and ensuring the resolution of defects. Planned and oversaw the full lifecycle testing of C#/.NET/Oracle/Java /SQLServer based applications.

Actively involved in manual hands-on testing. Led Orval Testing for Phase I and II within scope and incorporated additional tasks/issues discovered during testing.

Documentation provided to Alpha/Deployment groups per agreement. Offshore/Onshore test resources fully integrated/utilized.

Incorporated QA Best practices to enhance overall quality of the release and minimized delivery timeframes for major hotfix releases and single issue patches. Delivered risk assessments, test case coverage, and defect metrics to leadership and business teams.

EDUCATION & CERTIFICATIONS

BACHELORS OF SCIENCE

UNIVERSITY OF LAGOS 2009

PROFESSIONAL CERT.

SCRUM MASTER (CSM) 2015

PMP 2022

Contact this candidate