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Help Desk It Specialist

Location:
Huntsville, AL
Posted:
December 22, 2023

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Resume:

Charles Weathers

Huntsville, AL *****

ad15sl@r.postjobfree.com

+1-334-***-****

Work Experience

IT Specialist

Kratos Defense - Huntsville, AL

September 2022 to Present

• Managed and documented port maps for the entire building, ensuring efficient network connectivity and troubleshooting processes.

• Conducted computer re-imaging for both new and existing employees, optimizing system performance and ensuring standardized configurations.

• Successfully resolved I.T. tickets, specializing in password resets and troubleshooting computer problems, resulting in improved user satisfaction.

• Help desk & I.T. Support.

• Administered network switches, ensuring optimal performance, connectivity, and security for the organization's network infrastructure.

• Actively participated in I.T. meetings and updates, providing valuable insights and contributing to strategic decision-making.

• Expertly repaired and maintained cables for I.T. equipment, minimizing downtime and ensuring seamless connectivity throughout the organization.

• Learning basics of C++ Programming and Python.

Data Network Technician

IES Communications - Huntsville, AL

January 2020 to September 2022

• Demonstrated expertise in various cable techniques, encompassing copper cable dressing and termination, as well as fiber cable pulling, patching, and dressing.

• Proficiently deciphered port maps to ensure accurate device placement and connectivity in accordance with design specifications.

• Skillfully performed racking and stacking of diverse devices across multiple buildings, optimizing space utilization and operational efficiency.

• Applied strong troubleshooting skills to diagnose and resolve issues with different devices within a data center environment.

• Successfully executed fiber troubleshooting and rearrangement as part of a special project for the Facebook data center, ensuring seamless connectivity and optimal performance.

• Utilized Microsoft Word, Excel, and PowerPoint to create, edit, and present various documents, spreadsheets, and presentations.

Alternate Group Lead

Polaris Industries

September 2019 to January 2020

• Proficiently installed subsystems, parts, and components to assemble high-performance all-terrain vehicles.

• Diligently adhered to and maintained compliance with all Property, Plant, and Equipment (PP&E) guidelines and regulations.

• Fostered a collaborative and open communication culture, creating an inspiring team environment that promoted innovation and cooperation.

• Developed strategic plans and effectively organized daily activities, while delegating tasks to team members, ensuring efficient workflow and successful project execution. Low Voltage Technician/I.T Technician

Residential Technologies

September 2017 to September 2019

• Installed and maintained low voltage systems

• Troubleshooted and repaired electronic devices that demonstrated technical malfunctions

• Electronically wired home systems

• Provided quality customer care.

• CCTV experience hanging and maintaining cameras.

• Intrusion detection with camera installs inside and outside.

• Access controlled systems.

• Learning basics of windows.

• Troubleshooting network problems.

Assistant General Manager

Captain D's Seafood Restaurant - Huntsville, AL

September 2013 to September 2017

• Dedicated 50+ hours a week to assist customers and restaurant duties

• Set operating goals for each work day

• Prepared daily operating procedures

• Monitored restaurant sales

• Maintained records of health and safety practices

• Maintained restaurant receipts, daily deposits, and document deliveries Education

A.A in Cybersecurity/I.T

Calhoun Community College - Decatur, AL, US

August 2022 to Present

Skills

• Low Voltage

• Cabling

• Mechanical Knowledge

• Electrical Experience

• Restaurant Management

• Troubleshooting

• Telecommunication

• Computer Networking

• Ethernet PROFESSIONAL SKILLS Safety Management Computer Information Systems Project management Mechanical Aptitude Customer Service Superior Time Management Effective Communication Adaptability Problem Solving

Certifications and Licenses

CompTIA Security+

June 2023 to June 2026



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