Help Desk It Specialist
Resume:
Charles Weathers
Huntsville, AL *****
**************@**********.***
Work Experience
IT Specialist
Kratos Defense - Huntsville, AL
September 2022 to Present
• Managed and documented port maps for the entire building, ensuring efficient network connectivity and troubleshooting processes.
• Conducted computer re-imaging for both new and existing employees, optimizing system performance and ensuring standardized configurations.
• Successfully resolved I.T. tickets, specializing in password resets and troubleshooting computer problems, resulting in improved user satisfaction.
• Help desk & I.T. Support.
• Administered network switches, ensuring optimal performance, connectivity, and security for the organization's network infrastructure.
• Actively participated in I.T. meetings and updates, providing valuable insights and contributing to strategic decision-making.
• Expertly repaired and maintained cables for I.T. equipment, minimizing downtime and ensuring seamless connectivity throughout the organization.
• Learning basics of C++ Programming and Python.
Data Network Technician
IES Communications - Huntsville, AL
January 2020 to September 2022
• Demonstrated expertise in various cable techniques, encompassing copper cable dressing and termination, as well as fiber cable pulling, patching, and dressing.
• Proficiently deciphered port maps to ensure accurate device placement and connectivity in accordance with design specifications.
• Skillfully performed racking and stacking of diverse devices across multiple buildings, optimizing space utilization and operational efficiency.
• Applied strong troubleshooting skills to diagnose and resolve issues with different devices within a data center environment.
• Successfully executed fiber troubleshooting and rearrangement as part of a special project for the Facebook data center, ensuring seamless connectivity and optimal performance.
• Utilized Microsoft Word, Excel, and PowerPoint to create, edit, and present various documents, spreadsheets, and presentations.
Alternate Group Lead
Polaris Industries
September 2019 to January 2020
• Proficiently installed subsystems, parts, and components to assemble high-performance all-terrain vehicles.
• Diligently adhered to and maintained compliance with all Property, Plant, and Equipment (PP&E) guidelines and regulations.
• Fostered a collaborative and open communication culture, creating an inspiring team environment that promoted innovation and cooperation.
• Developed strategic plans and effectively organized daily activities, while delegating tasks to team members, ensuring efficient workflow and successful project execution. Low Voltage Technician/I.T Technician
Residential Technologies
September 2017 to September 2019
• Installed and maintained low voltage systems
• Troubleshooted and repaired electronic devices that demonstrated technical malfunctions
• Electronically wired home systems
• Provided quality customer care.
• CCTV experience hanging and maintaining cameras.
• Intrusion detection with camera installs inside and outside.
• Access controlled systems.
• Learning basics of windows.
• Troubleshooting network problems.
Assistant General Manager
Captain D's Seafood Restaurant - Huntsville, AL
September 2013 to September 2017
• Dedicated 50+ hours a week to assist customers and restaurant duties
• Set operating goals for each work day
• Prepared daily operating procedures
• Monitored restaurant sales
• Maintained records of health and safety practices
• Maintained restaurant receipts, daily deposits, and document deliveries Education
A.A in Cybersecurity/I.T
Calhoun Community College - Decatur, AL, US
August 2022 to Present
Skills
• Low Voltage
• Cabling
• Mechanical Knowledge
• Electrical Experience
• Restaurant Management
• Troubleshooting
• Telecommunication
• Computer Networking
• Ethernet PROFESSIONAL SKILLS Safety Management Computer Information Systems Project management Mechanical Aptitude Customer Service Superior Time Management Effective Communication Adaptability Problem Solving
Certifications and Licenses
CompTIA Security+
June 2023 to June 2026
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