Customer Service Data Entry

**/**** ** *******

**/**** ** **/****

ASHLEY MCCREE

Skills

Report Generation

Credit Card Payment Processing

Report Creation

Data Entry and Maintenance

Building Customer Trust and Loyalty

Issue and Complaint Resolution

Call Center Operations

Microsoft Office Expertise

Clerical Support

Inbound and Outbound Calling

Business Development Understanding

Senior Leadership Support

System Implementation

Performance Improvements

Policy/Program Development

Supervision and Training

Sales Team Development

Quality Assurance

Performance Assessment

Customer Service Management

Originality and Creativity

Staff Scheduling

Problem Anticipation and Resolution

Administrative Management

Financial Statement Review

Personalized Instruction

Experience

Customer Service Representative

Alorica

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Answered inbound calls, chats and emails to facilitate customer service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Consulted with customers to resolve service and billing issues. Set up and activated customer accounts.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Medical Assistant

IPMAS

Scheduled appointments for patients via phone and in person. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Measured vital signs and took medical histories to prepare patients for examination. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Organized charts, documents and supplies to maintain team productivity. Cleaned and maintained medical equipment following procedures and standards. Documented notes during patient visits.

Educated patients about medications, procedures and physician's instructions. Responded to patient callbacks and phone-in prescription refill requests. Secured patient information and maintained patient confidence by completing and safeguarding medical records.

5551 Central Blvd, Mobile, AL 36601 251-***-**** *********@*****.*** 04/2017 to 04/2018

01/2016 to 04/2017

05/2015 to 05/2016

Contacted pharmacies to submit and refill patients' prescriptions. Assessed, documented and monitored vital signs for patients within outpatient setting. Certified Trainer

Chick-fil-A

Organized supporting materials, tracking documents and related equipment. Determined appropriate instructional plans based on personal strengths and training goals. Devised skills assessments to measure performance and comprehension of program materials. Tracked participant attendance, contributions and progress according to objectives. Upheld class schedule and progressed students according to strict milestones. Trained newly hired top talent to fill key positions and maximize productivity. Provided constructive feedback and positive reinforcement to keep trainees motivated. Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.

Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.

Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.

Developed practical training programs to impart knowledge and improve individual skill sets. Facilitated orientation and training classes to communicate policies and procedures to new hires. Monitored training effectiveness through observation and metrics analysis. Prepared hard copy training materials, module summaries, videos and presentations. Printer Operator

Crown Products

Prioritized workload to achieve maximum output and meet customer deadlines. Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.

Adjusted equipment and computer interface to print various sized projects using different paper stocks. Enabled printing by loading materials and setting inking mechanisms to complete work orders. Completed minor machine repairs and placed equipment service calls for routine maintenance. Exceeded posted goals of books per hour for machine operations. Interpreted PSO information to complete jobs per required specifications. Downloaded files to manipulate using manufacturer applications. Performed copying tasks and binding for finishing work. Assistant Manager

Domino's Pizza

Organized schedules, workflows and shift coverage to meet expected business demands. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Delegated daily tasks to team members to optimize group productivity. Collaborated with store manager to develop strategies for achieving sales and profit goals. Enforced company policies and procedures to strengthen operational standards across departments. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Delegated tasks to team members based upon skill level and to achieve organizational goals. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Completed inventory audits to identify losses and project demand. Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Assisted supervisor in evaluating employee performance and cultivating improvement initiatives. Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies. 02/2010 to 05/2015

02/2018

General Manager

Krystal

Trained employees on duties, policies and procedures. Recruited, interviewed and hired qualified staff for open positions. Created schedules and monitored payroll to remain within budget. Supervised employees through planning, assignments and direction. Recruited, trained and empowered employees to achieve key performance indicators. Tracked monthly sales to generate reports for business development planning. Managed inventory levels and conducted corrective action planning to minimize long-term costs. Administered employee discipline through verbal and written warnings. Guided management and supervisory staff to promote smooth operations. Conducted employee evaluations to provide adequate feedback and recognize quality performance. Led employee evaluations with constructive feedback to boost performance. Built and maintained loyal, long-term customer relationships through effective account management. Education and Training

Medical Assistant

Virginia College

High School Diploma

John L Leflore High School

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