Cynthia M. Sivells

**** *********** **** ****, *******, VA 23434 • 757-***-**** • ad15qw@r.postjobfree.com Summary

Over 40 years of Clinical Laboratory experience in the Healthcare setting. Experienced Healthcare Manager focused on background building, supporting effective internal teams, establishing budgets for departments and facilities, and ensuring high level of patient care by improving efficiency and implementing logistical and technological solutions. Collaborates across medical and administrative teams to establish research development, set priorities, and establish immediate and long-term goals, direct activities related to global patient care and financial development. Provides overall vision, leadership and strategic planning for quality management and development across the organizational structure of NMCP, Military Treatment Facilities (MTF) and (10) geographical Branch Health Clinics (BHC). Work Experience & Skill Set

Naval Medical Center Portsmouth, Portsmouth, VA

Clinical Laboratory Manager, February 2011 – Present

• Expert Clinical Laboratory Manager, Administrator and Technical advisor/consultant for

(7) GS-11 Technical Supervisors, (45) Civilian Medical Technologist/Medical Technicians to also include (50-60) Military Laboratory Technicians in the following (7) departmental discipline areas: Chemistry, Special Chemistry, Routine Hematology, Special Hematology, Urinalysis, Coagulation, Special Coagulation, Toxicology, Specimen Processing and Phlebotomy.

• Manages, Establishes, and ensures compliance and process improvement involving accreditation requirements and regulatory procedures including Joint Commission on Accreditation of Health Care Organizations (JCAHO), College of American Pathologist

(CAP), Occupational Safety and Health Administration (OSHA), and the Department of Defense Clinical Laboratory Improvement Program (DoD CLIP) and Naval Medical DHA QM/QA management systems.

• Serves as the Manager and Technical Advisor for Endocrinology, Special Coagulation, and Special Hematology for affiliate Branch Health Clinics to the MTF Naval Medical Center Portsmouth.

• Serves as liaison and laboratory consultant to executive board for Old Dominion University School of Medical Technology and Tidewater Community College (TCC).

• Develops procedures for laboratory methods and equipment validation used for specializing and diagnostic testing for researching public health efforts.

• Strategically applies Quality Management (QM/QA) and process improvement principles, and audits to include risk-based thinking to evaluate and improve internal Cynthia M. Sivells

1301 Pitchkettle Farm Lane, Suffolk, VA 23434 • 757-***-**** • ad15qw@r.postjobfree.com processes, programs, and operations ensuring the public has access to safe and effective medical devices.

• Applies expert knowledge of laboratory concepts and theories to interpret patient results and initiate investigation as needed to resolve aberrant results.

• Establishes scientific based analytical evaluations, including precision testing, standard deviation, frequency distribution, and correlation of variation to ensure statistical accuracy of patient testing.

• Advises and recommends acceptance or rejection of quality control data based on review of Levy Jennings graphs; documenting and reporting any trends, shifts or bias results to ensure accuracy, precision, and reliability of product.

• Executes internal audits in laboratory to ensure compliance with applicable accredited regulatory agencies.

• Prepares and analyze data, findings and recommendations when investigating proficiency failures to document and correct the effects of erroneous results on scientific systems.

• Leads discussions with senior management and researchers to exchange information from analyzing of data, trending and bias that would cause inversely proportional effects on Quality Control and quality patient care.

• Review research protocols to evaluate medical devices for implementation and utilization for Internal Laboratory and Central Supply Division. Served on multiple board-certified research projects. Available upon request.

• Demonstrate professionalism and exhibits sound judgment when routinely interacting with stakeholders and colleagues to support better regulatory outcomes while managing projects to improve public health. Monitors and review performance to provide quality deliverables to all stakeholders in several projects assigned.

• Analyses quality issues and contributes to the design and implementation of improvement by utilizing the Lean Six Sigma model.

• Performs timely analysis on sub-standard products, identify and ensure corrective actions are defined and implemented to provide a product of excellence to all customers, patients, and stakeholders.

• Demonstrate leadership and technical competency in areas of responsibility and oversight when managing, coordinating continual improvement and quality activities for various small medical equipment and large laboratory instrumentation, in accordance with Food and Drug Administration

• Serves as current Project Manager -Implements and Evaluates methodology guidelines and project data required in submissions to the Agency for Medical Devices (CDRH) for approval of safety operations and instrument implementation of analyzers from vendors Cynthia M. Sivells

1301 Pitchkettle Farm Lane, Suffolk, VA 23434 • 757-***-**** • ad15qw@r.postjobfree.com such as Becton Dickinson, Greiner, Beckman Coulter, Ortho Clinical, STAGO, EXCYTE, Mini Vidas, Sebia, Diosoran, Abbott Total Front End Automation and Sysmex Hematology Automation.

• Maintains current professional advances through formal education and professional training and networking. Performs and coordinates working protocol with Naval Medical Center Portsmouth Quality Coordinator for the Emergency Room, NICU, Women’s Health, L&D, and Catheterization Laboratory.

• Procurement of laboratory supply and budgeting for more than 50 contracts during each Fiscal Year by managing and submission of contracts for clinical discipline areas of the laboratory.

• Establishes and maintains an ongoing Quality Assurance/Quality Management program that consistently provides a foundation and model for effectiveness, efficiency, and improvement for the clinical laboratory operation processes. These initiatives are provided monthly via dashboard statistical data on laboratory Process Improvement Monitors.

• Recognizes and defines Laboratory Accreditation and CAP readiness for continual creditable patient care. Serves as Accreditation Inspector for multiple entities in geographic locations.

• Develops and implements testing resolutions with problem solving and evaluates instrument methods and solutions while utilizing resources to provide start-up materials for new instrumentation through multiple vendors and manufacturers.

• Provides and serves as Liaison assistance to 10 Branch Health Clinics, Fort Eustis, and Tricare Prime Clinic due to Laboratory Standardization project mandating BHC closure in 2015.

• Develops and maintains current Statement of Work (SOW) for Core Contracts involving contracted workers throughout multiple subspecialties of the laboratory.

• Evaluates, guides, or implements possible alternative approaches to standardize methods and equipment.

• Plans for and implements laboratory improvement programs. Essential inspection team member for peer review of outside laboratories and serves as a consultant and advisory to area officials and laboratory personnel on various aspects of laboratory management development and testing.

Cynthia M. Sivells

1301 Pitchkettle Farm Lane, Suffolk, VA 23434 • 757-***-**** • ad15qw@r.postjobfree.com Naval Medical Center Portsmouth, Portsmouth, VA

Medical Technologist Chemistry Technical Supervisor, July 2002 – February 2011

• Chemistry Technical Supervisor serving as a Supervisory Quality Assurance Medical Technologist for the General Laboratory Chemistry Department at Naval Medical Center Portsmouth.

• Management of overall Quality Assurance/Quality Management program for the General Laboratory Chemistry section.

• Responsible for developing and maintaining a Continuous Quality Assurance Improvement Program for General Laboratory Chemistry Department.

• Planned, developed, and implemented training of all incoming Laboratory personnel.

• Managed and ensured compliance with accreditation requirements and regulatory procedures including Joint Commission on Accreditation of Healthcare Organizations

(JCAHO), College of American Pathologists (CAP), Occupational Safety and Health Administration (OSHA), and the Department of Defense Clinical Laboratory Improvement Program (DoD CLIP).

• Served as the Technical Expert for the Chemistry section solving complex diagnostic and technical problems, developing, and updating test procedures and techniques to improve services, performing, and overseeing specialized studies including establishing constituent normal ranges, comparison, correlation studies, validations and linearity studies for the install and implementation of all new instrumentation and equipment. Developed all Standard Operations Procedures for all disciplines within the Laboratory pertaining to new system development.

Beach Virginia Internal Medicine, Virginia Beach, VA Laboratory Manager & Practice Manager, January 1992 – July 2002

• Developed, consulted, and managed (5) new laboratories for Virginia Beach Internal Medicine Practice.

• Implemented new equipment with training for other laboratory staff and private laboratory offices.

• Implemented all new procedure IAW CLIA, OSHA and CLIA regulations.

• Served as OSHA Consultant and trainer for Virginia Beach Family Practice, Great Neck Family Practice and Princess Anne Family Practice.

• Maintained active enrollment in Qualified Proficiency Testing Program, Implemented Diabetic screening clinics at Virginia Beach Internal Medicine, assisting Virginia Beach General Hospital with implementation of glucometers for Diabetic Clinic Screening to include all new equipment, procedures, policies, and practices in accordance with NACCLS accreditation requirements.

Cynthia M. Sivells

1301 Pitchkettle Farm Lane, Suffolk, VA 23434 • 757-***-**** • ad15qw@r.postjobfree.com

• Implemented daily management operations for (4) physicians to provide medical care for metabolic, systemic, and chronically challenged patient population.

• Prepped and draped patients in a sterile environment for invasive and non-invasive procedures. Conducted venipuncture, CT, and EKG procedures. Explained procedures to patients to reduce anxieties and increase patient cooperation.

• Operated cardiac imaging and monitoring equipment. Conducted monthly and quarterly inventory of supplies using facility cost reporting records and budgeting analyst. Education & Development

Human Resource Development in Human Resources

Naval Medical Center Portsmouth, Portsmouth, VA

Graduated: 2010

Emphasis Employee Relations.

Clinical Laboratory Consulting

TOSOH Medical Consultants, Foster City, CA

Graduated: 1992

Emphasis Laboratory Consulting and Management.

BS/BA Medical Technology in Medical Technology

Norfolk State University, Norfolk, VA

Graduated: 1983

Graduated top 20% of class.

• Emphasis Biological Sciences and Human Anatomy & Physiology

• Advanced Physics

• Cardiorespiratory Science, Cardiovascular System and Pathology

• Emphasis Human Relations

• Employee Conduct Management & Performance Issues Accomplishments

• Naval Medical Center Portsmouth successful accreditation of (20) College of American Pathologist inspections.

• Laboratory Consultant and Manager for Virginia Beach Internal Medicine. Organized and developed 10-year accredited laboratory with COLA accreditation for Clinical Office Laboratories.

• Successfully implements and manages Navy Medical Technician program for Department of Defense MLT students and Old Dominion University Medical Technology Program.

Cynthia M. Sivells

1301 Pitchkettle Farm Lane, Suffolk, VA 23434 • 757-***-**** • ad15qw@r.postjobfree.com

• Research more than 30 vendors; validated and implemented more than 60 new analyzers for all subspecialty divisions of the clinical laboratory; with over 20 years at Naval Medical Center Portsmouth.

Affiliations

• Member Clinical Laboratory Management Association

• Member Clinical Laboratory Standards Institute

• Naval Medical Center Tumor Board

• Naval Medical Center Materiel Management Standardization Committee

• Naval Medical Center Quality Council Program

• Old Dominion University Medical Technology Board of Directors MT Program Degrees & Certificates

• BS/BA School of Science Medical Technologist

• TOSOH Laboratory Medical Consultants

• Project Management PPM Certificate, Project Management Institute

• Lean Six Sigma Green Belt Certificate, BUMED Naval Operations Additional Information

• Professional Degree & Certificates

• Medical Technologist MT, Norfolk, Virginia

• PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS: Outstanding Employee Award Hampton Veterans Administration & Naval Medical Center Portsmouth

• Civilian of the Quarter Award

• Multiple Monetary Awards for Management Accomplishments Cynthia M. Sivells

1301 Pitchkettle Farm Lane, Suffolk, VA 23434 • 757-***-**** • ad15qw@r.postjobfree.com References

Available upon request

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