Devona Hairston

MANUFACTURING TEAM LEAD CUSTOMER SERVICE

Greensboro, NC ad15qq@r.postjobfree.com 336-***-**** AREAS OF EXPERTISE

Inventory Management Skilled Collaborator Customer Service Talent Development

Demand Planning Leadership Solution Oriented Lean Operations

Procurement Logistics Rapid and Adaptive Process Improvement PROFESSIONAL EXPERIENCE

Team Lead, XLC Services, Greensboro, NC March 2016 – current

• Directed approximately 20-32 employees, delegating, and monitoring workflow, directly coaching on time management and all company policy and procedures to ensure 100% success

• Enabled exceptional collaboration among cross-functional colleagues by establishing a safe and productive environment fueled by open communication and intentional relationship building

• Facilitated weekly team meetings by organizing agendas and roles to maximize collaboration and daily production which led to exceeding daily goals consistently.

• Leveraged a developmental approach, collaboratively identifying and implementing training and growth opportunities to help further career development

• Managed hourly employee time and schedules to ensure full coverage per shift

• Streamlined support and enforced Standard Operating Procedures (SOP), Good Manufacturing Practices (GMPS), and all safety protocols

Assistant Team Lead, Quality Associates, Brown Summit, NC July 2006 – March 2016

• Directed production of quality products within established specifications to fill orders following all SOP’s, and GMP’s.

• Implemented policy and procedures while collaborating with shift supervisor recommending process improvements in production method which increased efficiency by 35%

• Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.

• Proactively perform daily quality checks of packages before shipment, ensuring damaged items were reported appropriately and removed for further evaluation, decreasing quality errors by 40% Packer, Debbie Staffing, Eden, NC August 2003 – July 2006

• Organized, labeled, and processed over 3,500 items in inventory daily, while accommodating constantly changing shipment schedules and delivery times

• Adhere to SOP’s, GMP’s and ISO’s

• Visually inspect over 3,000 products per shift for defects. Verify conformance to specifications and reports and/or reject defective components, informing team lead per guidelines. PROFESSIONAL EXPERIENCE CONTINUED

Customer Service Associate, Lowe’s Food, Reidsville, NC April 2001 – September 2002

• Warmly welcomed up to 200+ customers per shift while educating them on rotating promotions in line with store sales targets

• Mastered POS system to handle payments including credit, cash exchanges, and returns to ensure seamless and accurate cash flow.

• Memorized over 200 produce UPC codes to provide quick and accurate customer service

• Optimized and carefully packaged customer orders based on their unique needs and preferences EDUCATION

High School Diploma, RCC, Wentworth, NC 1998