NICOLE MUTZ

Saskatoon SK S*M *H*

306-***-**** ad15qn@r.postjobfree.com

PROFESSIONAL SUMMARY

Dependable Housekeeper with solid history of cleaning industry services. Proficient in maintaining rooms, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Housekeeper focused on providing exceptional service. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task lists efficiently.

SKILLS

Guest relations

Cleaning techniques

Customer service- focused

Excellent oral and written communication

Attention to detail

Adaptability and flexibility

Organizational skills

Data entry

Health and safety compliance

Teamwork

WORK EXPERIENCE

05/2021 to 11/2023 HOUSEKEEPER

Elk Island Lodge and Fishing Resort – God’s Lake MB

Engaged with guests on room requirement s and amenities to promote overall satisfaction.

Worked on cleaning team to service hotel, offices, and other commercial buildings

Enhanced quest satisfaction by ensuring thorough cleaning and timely room turnovers

Maintained a spotless environment for guests through diligent daily housekeeping tasks

Collaborated with other housekeeping staff to complete tasks efficiently and effectively

Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly

Cleaned and stocked guest rooms by replacing towels and linens, vacuuming floors, making beds, etc.

Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns

Upheld high standard of satisfaction in common areas, contribution to an inviting atmosphere for guests

Demonstrated flexibility in adjusting work schedule according to fluctuation occupancy rates

07/2019 to 05/2020 HEAD HOUSEKEEPER

North Star and North Haven Resort – Utik Lake MB

Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas

Managed scheduling of housekeeping staff, minimizing overtime expenses while maintaining quality service levels

Collaborated with front desk personnel to address guest concerns up-to-date with industry best practices for optimal performance results. (Covid)

Created a welcoming atmosphere with attention to detail in room preparation and presentation

Trained new staff, ensuring adherence to high standards of cleanliness and professional conduct

01/2015 to 07/2019 HEAD HOUSEKEEPER and NIGHT AUDITOR

Thriftlodge Hotel – Saskatoon SK

Ensured accurate financial transactions for guests by meticulously processing night audit tasks

Contributed to a secure hotel environment by monitoring and reporting any suspicious activities

Facilitated prompt issue resolution for guests with concerns or complaints.

Supported daytime staff by preparing necessary reports and document for seamless shift transitions

Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.

EDUCATION

06/1898 High School Diploma

Murdock McKay Collegiate – Winnipeg MB

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