Program Manager United States
Resume:
John M. Lane
**** ***** **** ******, ******, AZ *5730
Mobile: 520-***-****
***********@*****.***
Work Experience:
USAF - Davis-Monthan AFB
Tucson, Arizona 85707 United States
October 2015 - Present
Salary: $69,000/year
Pay Plan: GS
Series: 1174
Grade: GS11
Hours per week: 40
Housing Program Manager
Duties, Accomplishments, and Related Skills:
Working closely with facility managers.
Applying knowledge of regulations and standards of various regulatory and credentialing groups.
Applying knowledge of government-wide, agency, and facility systems and requirements in various administrative areas including budget, personnel, and procurement. Performing a variety of complex administrative duties and responsibilities in support of optimizing office management and performance.
Interfacing with program offices, data sources, field activities, and veterans to obtain and disseminate information.
Initiating projects and studies that analyze workloads and issues of the effectiveness and efficiency of programs.
Obtaining, analyzing, and modeling financial data. Assisting in the development, dissemination, and tracking of significant action items. Preparing reports/correspondence and effectively communicating findings in diverse settings and with senior leadership.
Additional Duties, Accomplishments, and Related Skills: Developed management plans and directives concerning requirements, operations, utilization of privatized housing (PH), and units for General Officers (GO), Unaccompanied Housing (UH), and Basic Allowance for Housing (BAH), Furnishings Management Operations (FMO), Leased Housing, and Housing Relocation and Referral Services. ACCOMPLISHMENTS - Completed Housing Referral and Relocation Management Course - Air Force Institute of Technology
Completed Housing Privatization Management Course - Air Force Institute of Technology Competed Housing Inspector Class, certified - Air Force Institute of Technology Supervisor: Chris Brewester
Supervisor Phone: 520-***-****
Okay to contact this Supervisor: Yes
Southern Arizona Veterans Hospital
3601 South 6th Avenue
Tucson, Arizona 85723 United States
October 2011 - October 2015
Salary: $42,207/year
Series: 0679
Hours per week: 40
Medical Support Lead
Duties, Accomplishments, and Related Skills:
Demonstrating analytical, administrative, and clinical management and supervisory experience in the health care field.
Working closely with facility managers.
Analyzing and coordinating administrative, clinical, and other service activities. Applying knowledge of missions, organizations, programs, and requirements of health care delivery systems.
Applying knowledge of regulations and standards of various regulatory and credentialing groups.
Applying knowledge of government-wide, agency, and facility systems and requirements in various administrative areas including budget, personnel, and procurement. Working in a health care setting.
Performing a variety of complex administrative duties and responsibilities in support of optimizing office management and performance.
Interfacing with program offices, data sources, field activities, and veterans to obtain and disseminate information.
Initiating projects and studies that analyze workloads and issues of the effectiveness and efficiency of programs.
Obtaining, analyzing, and modeling financial data. Assisting in the development, dissemination, and tracking of significant action items. Preparing reports/correspondence and effectively communicating findings in diverse settings and with senior leadership.
Additional Duties, Accomplishments, and Related Skills: Working in the Consult Management Department. Overseeing, scheduling, assigning, and completing all specialty consults. Reducing waste by implementing electronic triage and managing reports using Vista. Ensuring patients are scheduled within seven days of receiving their consults. Recording patient information in the Insurance Capture Buffer (ICB). Preparing daily consult reports for management with updates on each specialty. Performing as a VetLink Superuser while troubleshooting minor issues and filing work orders. ACCOMPLISHMENTS - Selected to participate in the Rapid Improvement Committee to improve beneficial travel, eligibility, and enrollment. Improved waiting times by 70% and increased staff knowledge by 100%.
Supervisor: Jeff Schnell
Supervisor Phone: 520-***-****
Okay to contact this Supervisor: Contact Me First
United States Air Force/Haeffner Fitness Center
6th Street, Building 2505
Tucson, Arizona 87507 United States
June 2004 - October 2008
Salary: $67,000/year
Hours per week: 40
Fitness and Sports Center Manager
Duties, Accomplishments, and Related Skills:
Working closely with facility managers.
Applying knowledge of regulations and standards of various regulatory and credentialing groups.
Applying knowledge of government-wide, agency, and facility systems and requirements in various administrative areas including budget, personnel, and procurement. Performing a variety of complex administrative duties and responsibilities in support of optimizing office management and performance.
Interfacing with program offices, data sources, field activities, and veterans to obtain and disseminate information.
Initiating projects and studies that analyze workloads and issues of the effectiveness and efficiency of programs.
Obtaining, analyzing, and modeling financial data. Assisting in the development, dissemination, and tracking of significant action items. Preparing reports/correspondence and effectively communicating findings in diverse settings and with senior leadership.
Additional Duties, Accomplishments, and Related Skills: Managing the execution of fitness, sports, events, and programs. Overseeing all fitness-related recreation and health promotions. Conducting an active public relations and publicity program using media resources including print and digital media. Answering phone calls and scheduling all aerobic and Fitness Center appointments. Establishing and maintaining a working relationship with other military installations and community organizations while promoting and exchanging ideas regarding programs and customer service. Demonstrating knowledge of exercise science, strength and conditioning, nutrition, weight control, cardiovascular endurance, exercise requirements, and projected results. Providing expertise in anatomy, physiology, and kinesiology relating to exercise, physical fitness, and exercise testing/equipment. Providing knowledge of exercise equipment suitable for fitness centers and skill in designing fitness spaces. Creating a five-year plan for improving, replacing, and developing the fitness, sports, and aquatics facilities and equipment. Developing and maintaining facility inspection checklists and preventative maintenance plans. Submitting and monitoring trouble calls for facility repairs and maintenance. Working with civil engineers in developing specifications for the construction, renovation, and replacement of facilities. Coordinating with project managers and engineers while identifying and correcting facility deficiencies. Communicating delays and modifications of projects to the Fitness Center Director. Preparing and submitting budget input and justification relating to funding personnel, facilities, supplies, and equipment. Developing long-range plans and overseeing facility improvements and renovations. Conducting inventories and utilizing purchasing procedures while acquiring new equipment and supplies. Analyzing financial statements and identifying/investigating variances. Demonstrating knowledge of internal control programs for protecting resources at a high risk of damage, theft, and loss. Supervisor: Cesar Vasquez
Supervisor Phone: 520-***-****
Okay to contact this Supervisor: Yes
Education:
Community College of the Air Force Montgomery, Alabama 36114 United States Completion Date: 2015
Degree/Level Attained: Some college coursework complete Major: Business
Minor: Business Law
GPA: 4.0/4.0
Credits: 36
Honors: Dean's List
Relevant Coursework, Licensures, Certifications:
Business Practices
Pima Community College Tucson, Arizona 85709 United States Completion Date: 2011
Degree/Level Attained: Some college coursework complete Major: Business Management
GPA: 3.0/4.0
Credits: 50
Affiliations:
Moose Legionare -
Job-Related Training:
08/2017 - Housing Manager Training
08/2015 - Leadership School Graduate/Veterans Affairs 08/2015 - Yellow Belt Training Graduate/Veterans Affairs Housing Referral and Relocation Management Course/Air Force Institute of Technology Housing Privatization Management Course/Air Force Institute of Technology Housing Management Lessons Learned Workshop
Housing Inspector Class Certification/Air Force Institute of Technology References:
Name Employer Title Phone Email
Karl Duetch United States Air Force
DMAFB Flight Chief 520-***-**** ****.*******.*@**.**.*** Christopher Brewster United States Air Force
DMAFB Flight Chief 520-***-**** ***********.********@**.**.*** Shelton Parker United States Air Force Chief of
Housing 312-***-****, Ext. 5923 *******.******.*@**.**.*** Indicates professional reference.
Additional Information:
BASIC REQUIREMENTS
I am a U.S. citizen.
I am fully vaccinated against COVID-19.
I am registered for Selective Service.
SPECIALIZED EXPERIENCE
I qualify for the GS-11 grade level of this position. I have at least the next lower grade level or pay band in the Federal service or equivalent experience in the private or public sector as follows:
4 years of experience demonstrating analytical, administrative, and clinical management and supervisory experience in the health care field.
9 years of experience working closely with facility managers. 4 years of experience analyzing and coordinating administrative, clinical, and other service activities.
4 years of experience applying knowledge of missions, organizations, programs, and requirements of health care delivery systems.
9 years of experience applying knowledge of regulations and standards of various regulatory and credentialing groups.
9 years of experience applying knowledge of government-wide, agency, and facility systems and requirements in various administrative areas including budget, personnel, and procurement. 4 years of experience working in a health care setting. KNOWLEDGE, SKILLS, AND ABILITIES
Expert ADMINISTRATION AND MANAGEMENT skills - I demonstrate knowledge of planning, coordination, and execution of business functions, resource allocation, and production. Expert ANALYTICAL REASONING skills - I identify issues and analyze information to draw accurate conclusions, ensuring careful attention to detail. I dissect problems and information into their meaningful parts and use logic and judgement to evaluate alternatives and develop solutions.
Expert INFORMATION MANAGEMENT skills - I collect and manage information from one or more sources and demonstrate responsibility for the distribution of that information to one or more audiences. I organize and control the structure, processing and delivery of information. Expert ORAL COMMUNICATION skills - I express information (ideas or facts) to individuals and groups effectively, taking into account the audience and nature of the information (technical, sensitive, controversial). I make clear and convincing oral presentations. I listen to others effectively, attend to nonverbal cues, clarify information as needed and respond appropriately. Expert ORGANIZATIONAL PERFORMANCE ANALYSIS skills - I demonstrate knowledge of the methods, techniques, and tools used to analyze programs, organizational, and mission performance. including methods that deliver key performance information (comparative, trend, diagnostic, root cause, predictive) used to inform decisions, actions, communications, and accountability systems.
Expert WRITTEN COMMUNICATION skills - I write in a clear, concise, organized, and convincing manner for the intended audience.
VOLUNTEER WORK
Sahuaro High School Basketball Public Address Announcer AWARDS
National Defense Service Medal with 5 Oak Leaf Clusters Air Force Outstanding Unit Award with 4 Oak Leaf Clusters Air Force Achievement with 2 Oak Leaf Clusters
Air Force Commendation Medal with 1 Oak Leaf Cluster Global War on Terrorism Expeditionary Medal
SUMMARY OF QUALIFICATIONS
I have 20 years of expertise in customer service within the United States Air Force. My unmatched versatility in fitness and sports management includes analyzing, interpreting, and implementing regulations to reflect current operating procedures. I have a comprehensive knowledge of federal, state, agency, and local housing policies, requirements, administrative practices, and procedures. I have experience in broad management planning, budgeting, scheduling, and coordination of management resources for effective and efficient operations. EXPERTISE
Fitness and Sports Center Operations / Privatized Housing Referral and Compliance
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