Business Administration Guest Service
Resume:
THERESA M. LOVAAS
Onamia, MN 56359
******.**********@*****.***
EDUCATION
Minnesota School of Business- Online Division Richfield, MN
Master of Business Administration March 2015
Minnesota School of Business- Online Division Richfield, MN
Bachelor of Science: Paralegal March 2012
EXPERIENCE
Spark of Inspiration
555 Railroad Dr. Ste. D. Elk River, MN 55330 Ph: 763-***-****
CDCS Support Planner- Remote Part-Time December 2022-Present
Checking and responding to emails in the Plan’s shared email and in her employee email box. At a minimum of 3 days per week.
Scheduling plan renewal appointments either through Calendly or via phone with clients or their managing parties. Start scheduling the upcoming month’s renewal on or by the 15th of the month prior.
Reaching out to the team on or by the 15th of the month prior through Plan email. Informing the team of the upcoming renewal, requesting the budget is sent to the Plan email, along with requesting the most current spending report for the client.
Filing forms and labeling them in each client’s file and current plan year. 5. Using Monday app: keeping information and communications updated within the app for effective communication with the team.
Creating files as needed for clients upcoming plan renewal year or new clients.
Filling out forms for Managing parties to sign and sending forms for signature through Adobe Esign. Communication through Monday’s App as needed with other team members.
Mille Lacs Health System Ph: 320-***-****
200 North Elm Street Onamia, MN 656359 September 2021-October 2022
Clerk/Charge Entry
Run provider daily schedules for all coders in the department for coding.
Monitor and submit daily incoming faxes to providers, nurses, and other departments.
Receive and scan all incoming documents from all clinic locations and hospital.
Receives and distributes daily mail and scan into systems
Assist incoming calls from patients to access the online portal for clinic and hospital
Sole employee responsible for entering daily charges for clinics and hospital
Grand Casino Mille Lacs
777 Grand Avenue, Onamia, MN 56359 Ph: 320-***-**** ex. 8261
Supervisor/Management Support June 2015-April 2018
Supervise and coordinate 20-30 employees daily
Create and submit daily people count log to Management and Revenue Accounting, along with daily paperwork for guest adjustments and complimentaries given.
Review of schedules, seating charts & employee calendars daily
Ensure guest service is being applied by performing and submitting Guest Service Observations on each employee
Assisted in preparation of an informational statements such as win/loss statements for guests review of the current year
Initiate and follow all policies and procedures related to position and employee retention.
Catholic Charities
157 Roosevelt Road St. Cloud, MN 56303 Ph: 320-***-**** Satellite Onsite Coordinator April 2014-May 2015
Coordinate and manage onsite senior dining center
Initiate outreach programs and marketing efforts to provide community contributions towards site
Establish training procedures for new employees and new volunteers
Conduct annual training sessions which includes Employee-Right-to-Know, Sanitation Methods & OSHA regulations.
Provide education to employees and volunteers on proper policies, procedures, scheduling & tracking hours.
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