Call Center Customer Service

TIFFANY GARLAND-MERCER

****A N. Crockett St, Sherman, Tx-75092 903-***-**** **************@*****.***

SUMMARY

Objectives

To find a permanent position within the call center model with growth opportunities.

SKILLS

Highly articulate and capable of expressing thoughts and ideas easily through verbal and written communication. Highly people oriented and strong customer service skills. Team player with excellent leadership skills and the ability to organize large projects efficiently. Patient teacher able to coach others and explain things in a comprehensive manner.

Software

·Proficiency with all Microsoft products including Word, Power Point, and Excel. Able to toggle easily between tabs, windows, and programs on multiple types of browsers.

6/14-10/15

Dialog Direct

Floor Supervisor, Resolution Specialist, Member Services, Pharmacy Services Agent

Taking incoming and placing outgoing calls for Prime Therapeutics campaign including, but not limited to refilling prescriptions for Blue Cross Blue Shield members, providing order status, taking payments, resolving claim issues for contracted pharmacies, providing individual patient coverage information for medical doctor’s offices.

Resolving escalated account issues, providing internal assistance.

Providing necessary coaching for agents with call issues.

1/14-6/14

West Asset Management

Collector

Making outbound calls in order to collect delingquent medical accounts

Taking inbound calls to satisfy balances or make payment arrangements

Being familiar with all FDCPA regulations and working strictly within them to achieve my goals.

W

4/2008-12/2000

Receptionist, Data Entry, Collector Anderson, Crenshaw, and Associates.

Running switchboard and directing calls to the appropriate department. Greeting guests and acting as director of first impressions. Coordinating employees and handling issues with personnel.

Making outgoing and taking incoming calls to collect delinquent communications accounts.

Entering data and loading documents for accounts.

EDUCATION EXPERIENCE

07/31/2010

Associates of Applied Sciences in Healthcare Administration, University of Phoenix

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