Jasmine Glover

Front Desk Agent/ Customer Service

Philadelphia, PA 19107

ad15ox@r.postjobfree.com

+1-445-***-****

Customer Service talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 10 plus years of experience in quickly resolving" first person" issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Customer Service

Hospitality

Receptionist

Front Desk

Security Customer Service

Sales Experience

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Medical Receptionist

The Wedge Recovery Center - Philadelphia, PA

November 2021 to Present

• Greet clients

• Schedule appointments with proper physicians

• Prepare our outpatient intake process

• Pre call clients to confirm or change appointment times

• Provide exceptional customer service

• Maintain professionalism through unexpected chaos

• Update client information charts

Front Desk Agent

Holiday Inn Express and Suites - Newtown Square, PA September 2020 to January 2021

Assist guests with check in and check out

Update room inventory and status in our system

Provide professional 1st persons solutions

Promptly respond to all guest request

Direct callers to proper department

Answer phones with warm and welcoming greeting

Front Desk Receptionist

Holiday Inn - Drexel Hill, PA

May 2019 to September 2019

• Addressed queries

• Kept up-to-date records on every interaction i have with customer regarding reservation Front Desk Agent

The Ritz-Carlton Hotel - Philadelphia, PA

January 2012 to October 2017

• Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.

• Coordinated with internal departments to handle wide range of guest needs.

• Monitored reservations to track incoming parties and special events.

• Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

• Posted charges, updated accounts and issued bills to departing guests.

• Completed end-of-day reporting and balanced registers to maintain financial accuracy.

• Balanced accounts and conducted nightly audits to keep bookkeeping current.

• Pleasantly answered phone calls and routed to proper guest or department.

• Arranged special accommodations for guests, including restaurant reservations and tours.

• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

• Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.

• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members. Security Officer

AlliedBarton Security Services LLC - Philadelphia, PA May 2007 to March 2012

• Monitored 16-32 security cameras and fire, building and alarm systems.

• Screened guests entering premises using X-ray machines.

• Worked with local and federal law enforcement agents to coordinate apprehensions.

• Inspected parking lot to verify vehicles were properly parked and displayed parking permits.

• Monitored and maintained control of crowds of over 200 people during local events..

• Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.

• Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.?

• Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.

• Maintained safety by quickly responding to alarms and investigating disturbances.

• Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items.

• Checked passes and credentials of persons seeking to enter property and issued passes for guests.

• Dispatch calls

Oversaw premises to identify safety risks and ensure employee and visitor safety of Childcare Lead Teacher

Brightside Academy - Philadelphia, PA

February 2006 to February 2007

• Taught children foundational skills such as colors, shapes and letters.

• Kept records of over 15 students' progress, detailing behavioral, emotional, academic and social growth.

• Developed professional relationships with parents, teachers, directors and therapists.

• Established indoor and outdoor safe play environments for toddler-age children.

• Identified children needing extra support for emotional, health-related or developmental concerns and conceived improvement strategies.

• Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.

• Promoted good behaviors by using positive reinforcement methods.

• Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.

• Created and implemented developmentally appropriate curriculum that addressed all learning styles.

• Implemented hands-on, play-based strategies such as games and crafts for experiential learning.

• Collaborated with parents to develop and maintain strong support networks and continuing education opportunities for each student.

• Made healthy, well-balanced breakfasts and lunches for 30 children. Education

High School Diploma

Olney Charter High School - Philadelphia, PA

Skills

• Guest Service (10+ years)

• Reception

• Customer Service (10+ years)

• Microsoft Office (6 years)

• Call Center

• Microsoft Word (10+ years)

• Microsoft Office (6 years)

• Microsoft Outlook (10+ years)

• Time Management (10+ years)

• Property Management (10+ years)

• Computer Literacy

• Front Desk

• Administrative Experience

• Upselling

• Phone Etiquette

• Guest services

• English

• Microsoft Excel

• Sales

• Dispatching

Assessments

Customer Service Skills — Familiar

January 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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