Dominic M. Queen (Nic)

410-***-**** (C) • ad15oq@r.postjobfree.com

OBJECTIVE

Obtain long term employment within the facilities management or mechanical trades fields where I can utilize my strong interpersonal skills and extensive knowledge in facilities maintenance/management.

PROFESSIONAL EXPERIENCE

Sept 2019- Nov 2023, Cushman Wakefeild

Building Engineer

Perform all phases of building engineering on approximately 300,000 square feet of office space in multiple locations in addition to a 10 story parking facility. Tasks included BAS operations and management

Scheduling and supervision of outside contractors

Cooling tower operations and water treatment duties Oversee boiler and chiller operations

supervise building security system and staff

Perform operational tasks with the fire systems

Obtain monthly meter readings

Perform preventative maintenance on all systems

24hr on-call duties

Attend all company training /monthly meetings, OSHA training courses Maintain all HVAC and lighting schedules.

Interact with tenants,building management and ownership Supervise and manage grounds and cleaning crews

JOHNSTONE SUPPLY COMPANY

JULY 2018-AUG 2019

Conduct counter, inside and outside sales of HVAC parts and equipment. Provide contractors with equipment and parts quotes via land line and internet. Continually tracks sales ticket statuses to ensure all schedules are adhered to and tickets and completed within a timely fashion. Reviews sales and service reports to confirm orders contracted were delivered. Receive and ship parts and maintain records of transactions and product inventories,

Receive HVAC parts and equipment, manage stock of warehouse. Direct deliveries of parts and equipment as needed. Assist contractors with options on parts, equipment and repair. Immediately report defective or unacceptable services with manager suggest appropriate action and engage contractors and take corrective action. Ship parts and equipment as needed.

Oversee maintenance of delivery vehicle.

Point of contact for night security.

Foster and build positive relationships with inside and outside customers. Perform any other request from management and report completion. CURRENTLY SELF- EMPLOYED JUNE 2017-PRESENT

Performing small home repairs for elderly, retired VETS and less fortunate customers. Repairs consist of HVAC, electric, plumbing,doors locks etc. Petro Home Services, Baltimore MD

*Field Service Supervisor

Jan 2017-JUNE 2017

Perform unannounced service visits on technicians to ensure safety mandates are being practiced and perform quality control observations Address and resolve customer service concerns and issues on costs and service quality

Administer monthly safety training workshops to technicians Review and submit weekly time sheets for technicians Review and schedule technician vacation requests and sick leave usage Discipline technicians where applicable

Cull daily reports on service call events

Mentor technicians on communication with customers for a positive customer service experience

Participated in Dale Carnegie training on management and communication. First Service Networks / VIXXO, Arizona HQ • JAN 2000 – JUNE 2016 Service Manager, Purchasing Agent, Operations Manager

• Managed HVAC operations for retail customers in a 13 state region

• Share 16 years of HVAC & mechanical knowledge's within the organization

• Provided workshops and training presentations for new hires to the organization

• Collaborate closely with senior leadership to resolve site issues

• Manage logistics of facility management in a 13 state region across 4 time zones

• Extensive customer and external contractor interaction & conflict resolution

• Negotiate contracts and pricing for HVAC replacement & repairs resulting on average a 10%-20% savings to company and end user

• Present best option for retail customer in terms of cost, profitability, and best course of action

• Design & implement preventative maintenance programs on HVAC systems, plumbing, and electric based on customer needs

• Contribute internally to increase profitability, share knowledge, and best practices with team

• Contribute to internal projects and initiatives as a subject matter point of contact for HVAC issues

• Purchase HVAC parts & equipment for cross country distribution per contractor needs

• Site visits to inspect quality of work of service contractors as requested by customer

• Coordinate homeless food drive for employee participation Trammell-Crowe Company, Texas HQ • JAN 1992 – JAN 2000 Building Engineer II

• Manage commercial office space HVAC, Plumbing, Electric

• Manage actions of landscapers, day porters, external contractors

• Responsible for upkeep and maintenance of the cooling towers, pneumatic VAV systems

• Managed a local team of four technicians

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• Previous Employment Smithey Braeden, District of Columbia

• Building Maintenance Technician

• Manage commercial office space HVAC, Plumbing, Electric

• Manage actions of landscapers, day porters, external contractors

• Responsible for upkeep and maintenance of the cooling towers, pneumatic VAV systems

EDUCATION

• TESST College –

Basic Computer Repair A+ Certification

• Lincoln Technical Institute –

Heating, Ventilation & Air Conditioning Training

• Spring Brook High School –

General Studies & Industrial Arts Education

PROFESSIONAL DEVELOPMENT & CERTIFICATIONS

Fisher Motor Control – Electrical Motor Control,

BOMII – Building Energy Management & Pneumatics,

Partners in Leadership Training – Certification

PERSONAL ACCOMPLISHMENTS

• Marley Civic League, Glen Burnie, MD – 2015 – Current

• President and Founder

• Founded the organization in 2015 to accomplish a safer and cleaner community for our residents in addition to the monitoring and cleanliness of Marley Creek, a tributary to the Chesapeake Bay.

• Work closely with Anne Arundel County Government to present the concerns of the residents pertaining to safety, crime, and general community concerns.

• Organize of Community based events to benefit the Marley area

• Baltimore Antique Bottle Club, Baltimore, MD – 2010 – Current President

• Preside over the monthly meetings, organize club functions and fundraising events, promote the club through media.

• Media and Community Outreach Officer

• Appeared on Discovery Channel, History Channel, numerous local newspaper and news channel interviews to discuss the value of antique bottles and their historical value especially how we lived as Marylanders throughout various eras

• Appeared on the cover of the Baltimore City Paper, following article of members and functions of the Baltimore Antique Bottle Club

• Homeless Veterans Food Drives, Anne Arundel County, MD – Ongoing

• Organize numerous food drives to benefit the homeless veterans of AA County

• PERSONAL INTERESTS

• Maryland and Baltimore Historical research

• Extensive bottle digging, collecting, and appraisal

• Multi-dog owner & enthusiast

• Strong faith and participation in faith based activities

• Harley Davidson Motorcycles

• Member of Corvette Owners Car Club

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