GRAHAME PLAISTED

Nashua, NH ***** ad15od@r.postjobfree.com 603-***-****

SKILLS & ABILITIES

ADP/CDK, Automate, Fastrack, Limoanywhere, Driveranywhere, ServiceTitan, Xcelerator, GPS Tracking systems, Reservation and billing systems, MS Office, Google Workspace, top seller, President’s Club award winner.

EXPERIENCE

DISPATCHER/CUSTOMER SERVICE ADDARIOS SERVICS

FEBRUARY, 2023 - PRESENT

Dispatch 30+ plumbersHVAC /technicians/laborers to various plumbing and HVAC jobs. Understanding changing priorities and severities (water heater vs leaky faucet). Customer service for bookings, billing and customer satisfaction issues, follow up leads, and managed quality program. Arranged for giant credit over $3500 from lead source.

DISPATCHER/CUSTOMER SERVICE FIRST LIGHT LIMO

JULY, 2022 – /PRESENT

Book reservations, billing, other office help. Also dispatch 20 vehicles (sedans, buses, specialty vehicles) and 40+ chauffeurs, arrange for vehicles in remote geographies nationally and internationally, assisted with marketing and sales campaigns.

DISPATCHER/CUSTOMER SERVICE SUPER SERVICE TODAY

NOVEMBER, 2019 – JANUARY, 2023

Dispatch plumbers/technicians/laborers to various plumbing and excavation jobs. Understanding changing priorities and severities (water heater vs leaky faucet). Customer service for bookings, billing and customer satisfaction issues, follow up leads, and managed quality program. Solicited over 100 5-star google reviews.

DISPATCHER/CUSTOMER SERVICE AXIS COACH

SEPTEMBER, 2019 – COVID/FEBRUARY,2022

Book reservations, billing, other office help. Also dispatch 25 vehicles (sedans, buses, specialty vehicles) and 50+ chauffeurs, arrange for vehicles in remote geographies nationally and internationally, assisted with marketing and sales campaigns.

DISPATCHER CORPORATE COACH AND LIMOUSINE

OCTOBER, 2017 – AUGUST, 2019

Book reservations, billing, other office help. Also dispatch 35 vehicles (sedans, buses, specialty vehicles) and 70+ chauffeurs, arrange for vehicles in remote geographies nationally and internationally, implemented spending, fuel, mileage, job distribution, missing records analysis, chauffeur as needed (usually crisis situations).

DISPATCHER MBT WORLDWIDE

SEPTEMBER, 2017 – OCTOBER, 2017

Dispatch buses and limousines, customer service, take reservations, provide quotations.

CUSTOMER SERVICE REPRESENTATIVE CONNEXION SYSTEMS

JANUARY, 2017 – SEPTEMBER, 2017

Look up, provide quotations and sell auto parts. Customer service for returns/cancellations, upsell. Phone, email and chat. Number one seller every month.

PARTS COUNTERMAN/SERVICE WRITER GREATER LOWELL BUICK GMC

APRIL, 2016 – NOVEMBER, 2016

Look up, provide quotations and bill out parts for wholesale and retail customers. Make determinations for aftermarket parts, create purchases orders, stock parts, pick orders. Check customer into service, review repair needs, pricing, set appointments, CSI callbacks, dispatch repair orders to technicians.

PARTS COUNTERMAN MACMULKIN CHEVROLET

APRIL, 2015 – APRIL, 2016

Look up, provide quotations and bill out parts in Chevrolet and Hyundai for wholesale and retail customers. Make determinations for aftermarket parts, create purchases orders, stock parts, pick orders.

DISPATCHER MACMULKIN CHEVROLET

APRIL 2014 – APRIL 2015

Manage drivers and fleet for wholesale parts deliveries, customer shuttles and other dealership needs.

DRIVER MACMULKIN CHEVROLET

MARCH 2012 – APRIL 2014

Deliver auto parts to wholesale customers, drive customer shuttle. Other pickups and deliveries as required

DRIVER/COUNTERMAN ADVANCE AUTOPARTS

2012 – 2014

Deliver auto parts to wholesale customers, assist wholesale and retail customer in person and on phone, general stocking, picking orders, planograms, upsell where possible.

CUSTOMER SERVICE REPRESENTATIVE VERIZON

2009 – 2011

Handle inbound calls in call center. Work with customers on billing issues, upsell as well as sell new phone, internet and TV and add on services. Top seller. President’s club award.

STORE MANAGER GRAND WIRELESS

2008 – 2009

Manage store and staff, planograms, inventory, sell Verizon Wireless cell phones, plans, accessories, insurance.

FACTORY REPRESENTATIVE CHAMPION WINDOWS

2008

Sell vinyl replacement windows, doors and siding.

FACTORY REPRESENTATIVE BEST FORD

2005 - 2006

FACTORY REPRESENTATIVE DOWNTOWN LINCOLN-MERCURY

2003 – 2004

EDUCATION

RIVIER COLLEGE, NASHUA, NH

MBA – QUALITY MANAGEMENT

DANIEL WEBSTER COLLEGE, NASHUA, NH

BACHELORS COMPUTER SCIENCE

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