CAROL CAMPBELL

Kennesaw, GA, United States

770-***-****

ad15nd@r.postjobfree.com

www.linkedin.com/in/carol-campbell-621764a0/

OBJECTIVE

I am seeking a career transition to a remote-based support position in administrative, clerical, or data entry type work. My extensive career from the mid-80’s through my most recent position of 11 years at an executive level demonstrates my superior administrative abilities. I am eager to transition and support the next generation of leadership. I am honest, independent, accountable, resourceful, patient, professional, and highly organized.

SUMMARY OF QUALIFICATIONS

Executive level management for physician medication dispensing and billing program. Proven record of superior customer service and retention. Collaboration with executive team to develop policies, procedures, integrate operations with overall business objectives. Experience in departmental start-up, quick growth, operations, and restructuring. Strong written and verbal communication. Outstanding interpersonal skills between internal departments, direct reports, customers, and vendors. Continuing education units related to HIPAA and the healthcare industry.

Software proficiency: Microsoft Office products: Excel, Word, Outlook, SharePoint, Teams, Power Point, Publisher; Adobe products: PhotoShop, InDesign, Illustrator, Acrobat; ezDispense (proprietary software for medication dispensing, inventory, billing, and tracking). COMPREHENSIVE WORK HISTORY

Automated HealthCare Solutions, 1401 NW 136th Ave, Suite 400, Sunrise, Florida 2005-December 2023

2012 to 2023 Vice President, Account Management

Reported to Patrick Jablonski, President of National Sales, 813-***-**** Provided direction and coached 3 regional managers, 20 account managers, 500 physician accounts in 23 states, in accordance with corporate objectives.

Identified key growth territories and developed strategies to ensure corporate objectives were met through account performance, customer service, account retention, claims management, and compliance. Monitored overall account performance; provided feedback to executive team. Developed and implemented special projects (i.e., state fee schedule changes, resource development, drug recall, price increases, changes in availability of medications, billing parameters, claims processing, legal and compliance related changes). Developed policies and procedures, marketing materials, account communications, corporate training program, and end-user training documentation.

2008 to 2012 National Director of Account Management Reported to Diane Bowers, Vice President of Account Management, 954-***-**** Provided direction and coached 9 account managers in 16 states, 125 physician accounts, in accordance with corporate objectives. Managed daily operations with account management team, physician partners, drug re-packagers, pharmacy billing team, and various other vendors.

Worked in tandem with Business Development Team to identify new business opportunities, cultivated leads from existing accounts, designed sales presentations, attended industry trade shows and work exhibit booth. Managed growth/installation process of new accounts and assignment of account manager territories. Assisted I.T. department in software development and enhancements to existing proprietary software (i.e., beta testing and smoke test). Coordinated roll-out of software upgrades.

Conducted corporate training for new account managers; lead quarterly meeting break-out sessions. Provided bi-directional feedback and suggestions for improvement between field team and upper management. Maintained relationship with physician partners to ensure maximum profitability and compliance of on-site medication dispensing program.

Responsible for hiring, terminating, training, recruitment, disciplinary and performance reviews of account manager team. 2005 to 2008 Customer Service Representative

Reported to: Michael P. Mooney, Director of Customer Service Account management and customer service for onsite medication dispensing program. Serviced accounts in Georgia and Florida.

Ensured accounts maintained state and federal compliance standards. Compiled and analyzed various monthly profit and trending reports. Met routinely with physician and practice administrators to ensure program reached maximum profitability – attended clinic staff meetings to report on program as needed.

Assisted practice with monitoring of inventory and all clinical workflow issues as related to the dispensing program. Monitored entire claims lifecycle to ensure all claims were valid and paid in a timely manner – handled all account inquiries regarding status of claims and payments.

Assisted with claims processing as needed by working between corporate billing team and practice (i.e. collection of medical notes, letters of medical necessity, EOB, prior authorization).

Liaison between drug re-packager and account to manage backorders, drug recall, and various other projects. Provided formulary development and pricing; consulted on dispensing trends and identified needed adjustments. Provided feedback to practice management on any areas of concern such as clinical workflow, best practices, and compliance issues. Introduced new programs and opportunities when available from corporate. Implemented all phases of new account installation. Provided on-going training for any new staff employed by the practice. Attended various industry conferences; worked trade show booth. Lost Mountain Baptist Church, 5400 Old Dallas Rd, Powder Springs, GA 30127 2003 to 2005 Graphic Designer

Reported to Blake McKinney, Pastor, 770-***-**** Staff position for 2,000 member church.

Provided graphic design services for weekly publications produced by the church – service programs, member communications. Special projects included booklets, promotional materials, web-based graphics, programs for special events, calligraphy for certificates. Designed and coordinated print production for new logo, letterhead, signage for new property, business cards, etc. Designed and produced monthly newsletter.

Freelance Graphic Design, Fulltime Homemaker and Student, 2400 Kirk Ln, Kennesaw, GA 30152 1994 to 2003

Self Employed

Left career in 1994 to start and care for family full time. Enrolled at North Metro Technical College and graduated from Visual Communications program in 2002; graduated with honors; GPA 4.0. Worked as free-lance graphic designer during years as homemaker. Design for print including magazine and page layout, logo design, booklets, brochures, and sales materials. Pieper O’Brien Herr Architects, 3000 Royal Blvd South, Alpharetta, GA 30022 1991 to 1994 Marketing Coordinator

Reported to Jeffrey Pieper, Principal, 770-***-**** Coordinated marketing and new project prospecting for 25-person architectural firm. Worked with principals to identify market and target prospects for new projects. Maintained marketing materials, database of project experience, and photographs of completed projects. Cultivated relationships with prospective clients and industry network. Tracked prospective projects and reported weekly to principles of the firm. Responded to Requests for proposals for government and private sector projects; compiled all required data, statistics, project experience. Participated in industry societies such as Society for Marketing Professionals and Georgia Economic Development Association for networking opportunities.

Prospect cold calls and coordinated meetings between principals of firm and prospects. Tolson-Simpson & Associates Engineering, 6025 The Corners Pkwy, Suite 207, Norcross, GA 30092 1989 to 1991 Marketing Coordinator

Reported to William Tolson, Principal, 770-***-**** Coordinated marketing and new project prospecting for 12-person engineering firm. Worked with principals to identify market and target prospects for new projects. Maintained marketing materials, database of project experience, and photographs of completed projects. Cultivated relationships with prospective clients and industry network. Tracked prospective projects and reported weekly to principles of the firm. Responded to Requests for proposals for government and private sector projects; compiled all required data, statistics, project experience. Participated in industry societies such as Society for Marketing Professionals and Georgia Economic Development Association for networking opportunities.

Prospect cold calls and coordinated meetings between principals of firm and prospects. The Vinings Club, Trammell Crow Company, 2859 Paces Ferry Rd, Atlanta, GA 30339 1987 to 1989 Membership Sales Representative

Reported to Lisa Boone, General Manager

Prospected new members, scheduled and provided tours for prospects, facilitated onboarding for new members, coordinated and assisted with marketing campaigns.

Transitioned to this position from leasing agent for the Overlook development once the office buildings were leased to capacity to sales and marketing for this private business club also owned by the Trammell Crow Company. Trammell Crow Company, 2859 Paces Ferry Rd, Atlanta, GA 30339 1982 to 1987 Leasing Agent, Marketing Coordinator Reported to David H. Dick, Vice President Sales

Originally hired as marketing coordinator, promoted in 1985 to leasing agent for development of the Overlook, Class A office complex in Atlanta, GA.

Coordinated marketing during construction and leasing of three class A office buildings. Supported sales and leasing team to maintain marketing materials, draft proposals, leases, and associated legal documents. Worked with owner to target prospects for new office space tenants. Cultivated relationships with prospective tenants and local commercial office leasing agents. Tracked prospects and reported weekly to owners.

Responded to Requests for proposals.

Prospect cold calls and coordinated meetings for owners. Donegan Realty, Smyrna, GA 30080

1980 to 1982 Administrative Assistant

Reported to James C. Donegan, President

General administrative responsibilities to support small, 5-person commercial real estate management firm. Responsibilities included reception and management of incoming calls, typing, documentation, filing, support for bookkeeper, managed executive calendars and appointments.

EDUCATION

North Metro Tech

January 2001 – May 2002

Acworth, GA

Visual Communications

Program Diploma

Multiple principles and elements of good design, color theory, composition, typography, style guides. Adobe Creative Suite which included InDesign, Photoshop, Illustrator, and Acrobat. Graduated with honors - 4.0 GPA. Winner of student design competition to design the original logo for North Metro Technical College prior to the institution being merged with Chattahoochee Tech. Pebblebrook High School

1976 to 1979

Old Alabama Road, Mableton, GA 30127

Graduated 1979, General Studies

Contact this candidate