Customer Service Team Member
Resume:
Jose Carbajal
Melrose Park, IL *****
******.**********@*****.***
Authorized to work in the US for any employer
Work Experience
State Farm Agent Team Member
State Farm Mutual Automobile Insurance Company - Oak Park, IL August 2022 to Present
As an ATM, my duties comprise of 50% sales tasks, and 50% service tasks. I sell auto, property, life, and health insurance products to customers. I reach out to customers via email, phone number, and text to close on various quoted policies. I also serviced our current policies and work on customer retention. Customer service is part of every day office work. I analyze each in-book household to ensure that the products in place are exactly what is needed. If they need more I will reach out. Dunkin Donuts Shift Leader/Manager
Dunkin' Donuts - Melrose Park, IL
July 2020 to August 2022
As a shift leader/manager I managed my coworkers and employees, ensuring they completed their indicated tasks. I also interacted with dozens of customers a day. I also stocked and organized our merchandise and products. I engaged in activities that most other crew members did, like taking payments and making orders. I made cleaning schedules and delegated tasks to other workers to ensure efficient and smooth running of my given shift.
Dishwasher
Mar Y Tierra Restaurant - Stone Park, IL
May 2018 to December 2019
As a dishwasher I washed all the dishes and machines by myself. I acted as a janitor for the kitchen whenever I was done washing the dishes. I also threw away garbage bags weighing over 200 pounds. I learned that I can work well under pressure and can be a team player or a leader depending on the situation at hand.
Education
High school diploma or GED
Proviso Math And Science Academy - Forest Park, IL August 2018 to May 2022
Skills
• Kitchen Experience
• Cleaning Experience
• Food Preparation
• Meal Preparation
• Serving Experience
• Shift Management
• POS
• Cash Handling
• English
• Supervising experience
• Restaurant management
• Culinary Experience
• Inventory Control
• Retail Sales
• Customer service
• Administrative Experience
• Outside sales
• Bilingual
• Spanish
• Inside Sales
• Sales
• Insurance Sales
• Negotiation
• Underwriting
• Sales Management
• Salesforce
• Marketing
• Customer service
• Customer retention
• Customer support
• Insurance verification
• Office experience
• Email marketing
• Microsoft Excel
• Account Management
• CRM Software
• Management
• Pricing
• Digital Marketing
• Microsoft Outlook
Languages
• Spanish - Expert
• English - Expert
• Portuguese - Intermediate
• French - Beginner
Certifications and Licenses
Driver's License
Property & Casualty License
September 2022 to May 2024
Life & Health Insurance License
September 2022 to May 2024
Assessments
Supervisory skills: Motivating & assessing employees — Proficient May 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Sales skills — Proficient
August 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Completed
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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