TH

TRACEY HOLLOWAY

ad15jm@r.postjobfree.com 720-***-**** Broomfield, CO 80020

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Processes and Procedures

Active Listening

Basic Math

Problem Resolution

Flexible Schedule

First Aid/CPR

Team Building

Relationship Building

Customer Service

Training & Development

People Skills

Data Management

Even Hotel Englewood, CO

Housrkeeping Supervisor

02/2023 - Current

Supervised and supported housekeeping personnel to maximize quality of service and performance.

Verified each completed room against standard plans to maintain consistency.

Collaborated with front desk to respond promptly to guest requests and promote positive experience.

Morning Star Arvada, CO

Housekeeper

09/2022 - 02/2023

Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Used cleaning chemicals following proper guidelines. Cleaned building floors by sweeping, mopping and scrubbing. Interacted pleasantly with clients and guests when performing daily duties.

Maintained and organized cleaning supplies stock.

Residence Inn Marriott Louisville, CO

Executive Director

06/2021 - 10/2022

Set organization direction and developed strategies and tactics to fulfill mission.

Established strategic direction and goals to accomplish objectives. Maintained accountability for operational and fiscal integrity, effectively managing designated budget.

Boulder Marriott Boulder, CO

Housekeeping Supervisor

09/2019 - 06/2021

Supervised and supported housekeeping personnel to maximize quality of service and performance.

Verified each completed room against standard plans to maintain consistency.

Collaborated with front desk to respond promptly to guest requests and promote positive experience.

Stocked room attendant carts with supplies to keep carts organized and Summary

Skills

Experience

clean.

Crown Reef Beach Resort and Waterpark

Myrtle Beach, SC

Housekeeping Supervisor

08/2017 - 05/2019

Supervised and supported housekeeping personnel to maximize quality of service and performance.

Verified each completed room against standard plans to maintain consistency.

Collaborated with front desk to respond promptly to guest requests and promote positive experience.

Stocked room attendant carts with supplies to keep carts organized and clean.

Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.

Reviewed employee performance and devised improvement plan to achieve goals.

Inventoried incoming supplies and placed items in stock for use by personnel.

Communicated guest service scores to drive improvement and higher guest satisfaction.

Prepared work schedules for associates to promote proper staffing levels. Hudson County Community College Jersey City, NJ

Bachelor of Science in Accounting Technology And Bookkeeping 07/1998

Recognized as Employee of the [Timeframe] for outstanding performance and team contributions. Led team to achieve [Result], earning recognition from upper management and financial reward. Drove [Number]% improvement in [Timeframe] profits through aggressive [Action]. Member, Small Business Association (2008 - present) Education and Training

Accomplishments

Activities and Honors

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