Armen Abrahamian

Montrose, CA *****

Cell: 818-***-****

http://www.linkedin.com/in/aabrahamian

ad15iu@r.postjobfree.com

Strong business and leadership skills - Capable of developing a shared vision and practical strategies leading to business growth. Experienced in key functional business areas: product management, project management, portfolio management, financial analysis, strategic planning, change management, communications, customer experience, operations management, and marketing - Unique skills include:

Cross Functional Team Leadership

Business Process Improvement

Product lifecycle Management

Team-based organization

Relationship Builder

Strategic Planning and Business Plans

Program Management and Leadership

Value Stream Management

Portfolio Planning and Management

General and Operations Management

Agile, Lean, Change Management

Customer Experience

PROFESSIONAL EXPERIENCE

Abrahamian & Associates, Montrose, CA

CONSULTANT, 2015 - PRESENT

Provide strategic planning, process improvement, product/service development and management, management training, technology consulting services and training for service and technology based businesses, educational institutions, and nonprofit organizations.

Azusa Pacific University, Azusa, CA

IT PRODUCT PORTFOLIO MANAGER, 2015 – 2022

Managed the portfolio of IT products/services and the service catalog (mobile apps, web-based, enterprise business solutions, productivity apps, service catalog/desk, Google suite, analytics, etc.)

Actively led and contributed towards the planning and implementation of IT organization’s transformation from a project-based and siloed structure to a product-oriented and team-based organization.

Developed product management practices with a primary focus on driving value and business results through product management.

• Managed the IT leadership team to guide the IT Portfolio in support of quality results within established budgets and within approved schedules.

Member of PMO Governance team, which was responsible for developing processes and practices, tracking progress, coordinating projects, assessing projects, and reporting progress. I was also a member of Project Management Community of Practice (CoP).

• Drove innovation/discovery to deliver business results while meeting IT operational and strategic guidelines.

• Conducted product performance and roadmap reviews with leadership team, product managers and teams.

Led the annual strategic planning process with the participation of leadership team and product managers to ensure alignment with corporate strategies.

• Mentored product managers by holding regular 1-on-1s, training, and coaching sessions.

Led and facilitated the product manager Community of Practice (CoP) to ensure maturity of the practice.

• Improved processes related to the portfolio, product and service management.

Southern California Edison (SCE), Rosemead, CA

SENIOR PROGRAM MANAGER 2012-2014

Developed and successfully executed an enterprise-wide Solution Adoption program for key IT products/services used by 18,000 SCE employees.

Managed a network of over 40 experts to support client issue identification, content verification, and issue/metrics tracking to ensure productive and effective usage of internal technology solutions by end-users.

Developed a Client Engagement Strategy to ensure and validate successful implementation of the IT portfolio strategy.

Led multiple initiatives to increase integration, productivity, and team building.

PRODUCT LIFECYCLE SENIOR MANAGER 2010-2012

Led a cross-functional team to develop the framework, governance structure and operating model for a new Product Lifecycle Management (PLM) for IT.

•Evaluated over 450 client-facing IT products and services. Identified four key product lines (including Geographic Information Systems, Business Intelligence/Analytics, and Identity Management & Mobility) and four key Product Line Managers to manage under the lifecycle framework.

CUSTOMER EXPERIENCE STRATEGY MANAGER 2007-2010

•Developed a comprehensive proposal for establishing a new Business Performance group to improve organizational effectiveness and performance in the Customer Experience Management group.

•Drove the initiation of the Self Service Strategy project to redirect over 4.5 million customers to electronic channels. Led a competitive bidding and evaluation process and selected qualified consulting partners for implementation of the multi-phase and multi-year strategy.

CUSTOMER PROGRAMS PORTFOLIO MANAGER 2003-2007

•Managed a team that championed the development and implementation of the Customer Programs Portfolio process and its Support Office (a PMO-like office focused on products) which allowed online gathering of performance metrics and strategic management of over 120 customer programs and services worth over $500 million.

•Developed and managed working relations with over 20 teams involved in product/program development, management, and support within Customer Service Business Unit.

•Implemented an extensive Organizational Change Management plan (OCM) for over 150 stakeholders and over 50 product/project managers and support staff within customer service business unit.

•Integrated efforts with Client PMOs, Market Research, Finance, Market Segment teams, and various program management and support groups to ensure successful implementation.

•Led development of web-based Energy Manager (EM) product line strategy and the launch of Bill Manager product

•Developed and implemented initiatives such as direct mail to major customers, customer focus groups, interactive promotional software, promotional campaigns on SCE.com, participation in industry events, and various bill inserts.

PROGRAM MANAGER 2002-2003

•Launched Net Energy Metering (NEM) program allowing customers to install solar systems and connect to SCE’s grid.

•Developed comprehensive business requirements for major automation of the existing billing system and process.

TECHNOLOGY SOLUTIONS PROJECT MANAGER 1992-2002

•Directed and managed three cross-functional product teams to develop segment focused products for Governmental, Industrial and Commercial customers.

•Led multiple joint technology demonstration projects with key regional companies in aerospace/defense, metal finishing, food processing, textile, water/wastewater treatment, and healthcare areas.

•Contributed towards the development of a business plan for a new SCE subsidiary.

•Worked with corporate communications and advertising agencies to create close to twenty regional and nationwide promotional campaigns promoting efficient electro-technologies using multiple marketing channels and media.

•Managed technology transfer projects with a budget of $3 million. Performed evaluations of innovative technological products that resulted in two new product offerings by SCE. Initiated and managed successful “showcasing” projects at six customer sites and won a prestigious first place national marketing award for Technology Transformation.

EDUCATION

Master of Business Administration, Marketing and Finance - Woodbury University, Burbank, CA

Bachelor of Science, Mechanical Engineering - University of Southern California, Los Angeles, CA

AWARDS, RECOGNITIONS AND CERTIFICATES

•First Place Marketing Achievement Award by the US Electrification Council

•Product Lifecycle Management Certificate

•Leadership Process: Process Communication Model Certificate (SSC&A, Inc.)

•Certificate of Achievement in Management Leadership Development (Performex)

•Management Certification Program (SCE)

•ITIL Foundation Certificate in IT Service Management

•SAP, MS Suite, Strategic Planning, and Project Management Training

•Lean Six Sigma Green and Black Belt Certificates

•Scrum/Agile Training Certificate

•IT Leadership and Professional Management Training Certificate

•Certified Scrum Product Owner (CSPO)

COMMUNITY LEADERSHIP

•Chairman/ Treasurer - Board of Directors - Chamlian Armenian School, La Crescenta, CA, 2009- 2019

•Chairman, Board of Directors - Armenia School Foundation, Los Angeles, CA, 2007- 2013

•Treasurer, Board of Regents - Western US Prelacy - 2019 - Present

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