Customer Service

DP

DAYNA PETTUS

*********@*****.*** 719-***-**** Peyton, CO 80831

Hardworking, intelligent, goal oriented individual with a wide variety of employment experience. Dedicated and honest with flexible availability. Eager to learn new things and enjoy a challenge and challenging others to succeed through adhering to company policies while encouraging independent thought. A loyal and highly productive worker who enjoys a fast paced, consistent work environment. Very motivated to re-enter the workforce. Will be a great asset to any company who is interested in the skills I have to offer.

Dependable and Hardworking

Chemical Applications

Maintains Crops

Farm Management

POS Systems

Cash Handling

Customer Service

Call Response and Transfer

Cleaning and Sanitizing

Pricing and Markdowns

Cash Register Operations

Honest and Dependable

Complaint Resolution

Inventory Stocking

Detail-Oriented

Payment Processing

Honest and Ethical

Cooperative Attitude

Product Location

Staff Supervision

Employee Training

Policies and Procedures

Staff Mentoring

Cash Management

ID Verification

Loss Prevention

Problem Solving

Feedback Acceptance

Data Analysis

Account Invoicing

Corporate Bill Payment

Goal Setting and Achievement

Bookkeeping Software

Love's Travel Stops & Country Stores Inc.

Kingman, AZ

Fuel Desk Trainer

07/2004 - 10/2004

Trained multiple new cashiers and supervised work during training period.

Maintained current knowledge of store promotions to highlight sales to customers.

Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Maintained work area and kept cash drawer organized. Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction. Checked personal identifications during alcohol and tobacco sales. Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system. Processed fuel receipts using Trendar system. Processed comchecks and other logistic company checks using multiple check verification systems.

Arizona DOT certified CAT scale operator.

Summary

Skills

Experience

Travel Centers of America Kingman, AZ

QSR Manager

06/2005 - 06/2010

Promoted safe working conditions by monitoring safety procedures and equipment.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Delegated work to staff, setting priorities and goals. Oversaw food preparation, production and presentation according to quality standards.

Coached staff on strategies to enhance performance and improve customer relations.

Trained new employees to perform duties.

Explained goals and expectations required of trainees. Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Responsible for operating business within budget goals, both Popeye's and TA policies and procedures.

Completing COGNOS monthly, weekly payroll, scheduling, inventory and food cost summaries as per TA corporate and Popeye's policies and procedures.

Met and exceeded monthly EBITA goals and standards and reported to TA corporate offices via electronic communications.

Started company as a fuel desk cashier and promoted to travel stop bookkeeper, to QSR AGM then to QSR manager.

Walter J, Vaughn Demorest, GA

Live-In Caregiver

09/2012 - 10/2016

Partnered with registered nurses and physiotherapists to provide care to patients.

Drove clients to appointments, errands and special events. Assisted clients with paying bills, scheduling appointments and making phone calls.

Helped clients perform grooming, bathing and other hygiene tasks. Obtained sources of entertainment for clients to provide full and enjoyable daily activities.

Monitored client activity to prevent injuries and responded promptly to emergencies.

Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

Drove clients to doctors' appointments and social outings. Performed chores and light housekeeping around client's residence. Reminded clients to take medications and picked up prescriptions from pharmacies.

Encouraged client independence as much as possible to promote mental and physical fortitude.

Contacted medical providers on behalf of clients to follow up on appointments.

Organized oral medications for clients following dosage and schedule requirements.

Assisted clients with maintaining good personal hygiene. Built strong and trusting rapport with clients and loved ones. Cooked and served meals to clients according to dietary needs. Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.

K-Mart Department Store Cornelia, GA Collected payments and provided accurate change. Cashier

09/2012 - 03/2013

Directed trash removal and sanitation procedures to keep aisles and register area organized.

Operated cash register or POS system to receive payment by cash, check and credit card.

Helped with purchases and signed customers up for rewards program. Delivered high level of customer service to patrons using active listening and engagement skills.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Learned roles of other departments to provide coverage and keep store operational.

Used suggestive selling techniques to promote add-on sales. Helped customers find specific products, answered questions and offered product advice.

Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Answered product questions with up-to-date knowledge of sales and store promotions.

Discounted purchases by scanning and redeeming coupons. Yonah View Farms Cornelia, GA

Poultry Farm Hand

May - 07/2022

Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime. Used all-terrain vehicles to patrol entire farm,as transportation from on-site living quarters to poultry houses and to transport supplies etc. around farm.

Examined animals to detect illness, injury or disease. Administered medications and vaccinations via watering system within each poultry house.

Updated records with data about water usage, poultry house temperatures and humidity. Verbally updated owner as to feed bin levels. Used hand tools and power tools to repair and maintain feed motors and water lines as necessary and to adjust feed and waterlines per growth of birds.

Assisted with maintenance and repair activities to keep buildings and equipment in safe and proper condition.

Repaired buildings, fences and other pertinent structures to keep animals properly contained.

Observed and listened to machinery operation to detect equipment malfunctions.

Post University Waterbury, CT

Some College (No Degree) in Paralegal Studies

Was enrolled in Post University online degree program. Due to personal reasons overwhelming life events withdrew from program before finishing. In process re-enrolling through student loan forgiveness program. I am looking to re-enter the job market after the recent death of my common law spouse. I have very recently relocated to Peyton, Colorado after aforementioned situation for family support and to start a new goal path and life for myself.

Education and Training

Additional Information

My employment skills are many and have not been utilized for sometime, they are skills which have not been forgotten.

I am more than confident that with a little time and dedicated effort on my part and those of my superiors my skills can and will resurface and any new skills which may be required will be quickly learned.

Contact this candidate