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Customer Service Human Resources

Location:
San Leandro, CA
Posted:
December 22, 2023

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Resume:

ALEXANDER HERNANDEZ

SFBRONCOS** @ GMAIL.COM

415-***-****

SUMMARY

Dynamic and driven leader with 10+ years of experience optimizing team performance and resolving operational issues.

Focused professional recognized by peers for effective communication, creative thinking and problem solving skills.

SKILLS & ABILITIES

Proficient in Spanish • Logistics Management • Class B commercial Lic, • Ability to Multitask • Leadership Skills • Smith System Certified Trainer.

Sysco Fresh Point

Union City, CA

Transportation Manager Mar 2022 – Current

Oversee The company’s Transportation Department

including Staff coverage, customer service, safety, compliance, driver retention, and employee scorecard management.

Responsible for various operational, financial, and service reporting on an ongoing basis.

Created and executed plans for team goals in the areas of delivery time and minimizing department over time.

Ensured fleet compliance with all safety and DOT training, maintain DQF and Fleet service files to maintaining compliance for DOT BIT inspections.

Using a strategic approach to manage and maintain a positive work environment, improved operational efficiency, employee engagement, and driver retention.

Gage employees’ performance through KPI tools to ensure focus on the monthly team goals.

NEWCO INC –

Hayward, CA

Logistics Supervisor Jun 2016 to Mar 2012

Managed a team of 10 class A drivers.

Utilizing the routing program, Route view, organized the daily routes thru Northern California, in a method that is time, fuel and cost efficient.

Conduct monthly drivers' safety meetings.

Reduced incidents/accidents; lowering the cost of avoidable expenses.

Conduct bi-annual performance reviews. Showed employees their strong performing areas and the areas of improvement.

Set new goals for employees to achieve. In conjunction with the Department of Human Resources. I assist in the staffing of warehouse and transportation departments.

Promoting high morale thru the pandemic difficult staffing crisis.

Coordinated the maintenance and repairs of company fleet and equipment while staying within the allotted department budget.

EDUCATION

San Francisco City College

San Francisco,CA

Graduation Date: Dec 2012

AS- Social Behavior



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