Donelle Maul

970-***-**** Greeley, CO ad15gs@r.postjobfree.com LinkedIn

TEAMWORK TENACITY ENTHUSIASM

Experienced Social Services Director with a proven track record in project management and exceptional communication skills. Proficient in optimizing care quality, managing budgets, and fostering effective, remote-ready team dynamics. Ready to leverage a decade of expertise to excel in a remote project management role.

EDUCATION

Bachelor of Science – Gerontology University of Northern Colorado - Greeley, CO

Minor: Communication Disorder

Certifications:

●2016 Social Service Certification through CHCA

●1988 Accounting Certificate through T.H Pitkins Technical College

●2020 Colorado Notary Public

PROFESSIONAL EXPERIENCE

Executive Case Manager

The Center At Rock Creek - Fort Collins, CO Oct 2022 – Oct 2023

●Strategic Leadership: Demonstrated exceptional leadership skills by overseeing Social Services Assistants and providing clear guidance to direct care staff. This leadership was instrumental in ensuring the delivery of top-tier care.

●Quality Assurance Excellence: Served as lead member of the Quality Assurance Team, driving initiatives to compile, assess, and develop action plans that substantially elevated care quality. These efforts consistently contributed to the facility's reputation for excellence.

●Financial Acumen: Proactively managed the Early Case Mix Budget (ECMB) and optimized Length of Stay (LOS) strategies, collaborating closely with the management team. This financial expertise led to not only better reimbursement but also a more patient-centric approach to care.

●Holistic Discharge Planning: Collaborated seamlessly with various departments, residents, families, and external agencies to design and implement comprehensive discharge plans. These highly personalized plans ensured that transitions were seamless, and the individual care requirements of each resident were met with precision.

●Community Engagement and Advocacy: Exhibited a deep commitment to engaging with community agencies and county services, securing the most appropriate services and resources for residents. This strategic engagement extended beyond the facility, enhancing residents' overall well-being and seamless community integration.

●In-Depth Assessments: Conducted meticulous assessments encompassing cognition, mood, behavior, and discharge potential. These assessments were instrumental in crafting highly tailored, expertly designed care strategies that addressed the unique needs of each resident.

●CMS Compliance Commitment: Maintained unwavering compliance with Centers for Medicare & Medicaid Services (CMS) regulations, upholding the highest standards of care. This commitment not only showcased expertise but also significantly contributed to the facility's reputation for exceptional care.

●Psychosocial Care: Vigilantly monitored and addressed the psychosocial needs of each resident. This expertise played a vital role in enhancing the overall quality of life for residents and showcased a deep understanding of holistic care.

●Effective Communication: Focused on maintaining positive and open lines of communication with residents, their families, staff, and external agencies, fostering a culture of care, empathy, and understanding. This communication expertise greatly contributed to a positive and supportive care environment.

●Policy and Procedure Management: Meticulously managed facility policies and procedures to ensure alignment with state requirements, showcasing expertise in creating a safe, efficient, and compliant environment for all stakeholders.

●Abuse Case Resolution: Exhibited exceptional proficiency in addressing and managing abuse cases within the facility, demonstrating expertise in crisis intervention and safeguarding the safety, dignity, and well-being of every resident.

Director of Social Services

Poudre Canyon Health - Fort Collins, CO Oct 2021 – Oct 2022

●Leadership and Supervision: Provided effective leadership as Social Services Director, overseeing a dedicated team of Social Services Assistants (SSA) and offering guidance and direction to direct care staff.

●Quality Assurance Excellence: Played a pivotal role as a member of the Quality Assurance Team, actively involved in the comprehensive process of compiling, assessing, and crafting action plans to consistently raise the bar on care standards.

●Financial Expertise: Skillfully managed the Early Case Mix Budget (ECMB) and optimized Length of Stay (LOS) strategies, working in close collaboration with the care team to maximize reimbursement while ensuring the delivery of top-quality care.

●Effective Meeting Facilitation: Demonstrated the ability to guide meetings, creating an environment that encouraged efficiency and productivity while fostering open and result-oriented communication among team members.

●Comprehensive Discharge Planning: Collaborated harmoniously with various departments, residents, their families, and external agencies to meticulously design and execute comprehensive discharge plans that guaranteed seamless transitions and continuity of care.

●Community Engagement and Advocacy: Cultivated strong relationships with community agencies and county services, demonstrating a commitment to securing the most appropriate services and resources for residents, thereby enhancing their overall well-being.

●In-Depth Assessments: Conducted thorough assessments covering cognition, mood, behavior, and discharge potential, facilitating the development of individualized care strategies that met the unique needs of each resident.

●CMS Compliance Excellence: Maintained a steadfast commitment to strict compliance with Centers for Medicare & Medicaid Services (CMS) regulations, ensuring the highest standards of care delivery at all times.

●Psychosocial Support: Vigilantly monitored and addressed the psychosocial needs of each resident, providing crucial emotional and social support that contributed significantly to their overall quality of life.

●Effective Communication: Nurtured an environment of positive and open communication with residents, their families, staff, and external agencies, thereby promoting a culture of care, respect, and understanding.

●Policy and Procedure Management: Expertly managed the facility's policies and procedures, diligently upholding state requirements to create a safe, efficient, and compliant environment for all stakeholders involved.

●Abuse Case Resolution: Displayed exceptional proficiency in addressing and managing abuse cases within the facility, ensuring the safety, dignity, and well-being of every resident.

Director of Social Services

Sava Senior Care - Multiple Facilities Fort Collins, CO May 2012 – Sept 2021

Throughout these years, my proficiency in managing policies and procedures while maintaining a strong focus on facility and state requirements showcased my commitment to a safe, efficient, and compliant care environment.

This journey has been marked by significant professional growth, expertise development, and an unwavering dedication to providing the best possible care and support to residents and their families.

●Promoted to Social Services Director at Fort Collins Health Care.

●Continued to supervise SSAs and direct care staff, ensuring consistency in leadership and guidance.

●Sustained supervisory role while enhancing support for residents in obtaining financial services.

●Demonstrated a deepening understanding of financial management, particularly in ECMB and LOS.

●Continued to excel in managing care plans and ensuring effective meetings.

●Further developed expertise in discharge planning, collaborating with diverse stakeholders.

●Engaged with community agencies and county services to secure services for residents, demonstrating a commitment to their well-being.

●Maintained stringent compliance with CMS regulations.

●Monitored and met psychosocial needs while fostering open communication.

Adroitly managed policies and procedures during a period of facility ownership change.

ADDITIONAL EXPERIENCE

Social Services Assistant

Bonelle Good Samaritan - Greeley, CO June 2010 – May 2012

Merchandiser with RMS, 2006 - 2010

Substitute Teacher and Stay at Home Mom

Thompson School District - Loveland, CO 2000 – 2010

Program Manager

Living Centers of America - Loveland, CO June 1992 – June 2000

SKILLS

Soft Skills

●Leadership

●Problem-Solving

●Empathy

●Adaptability

●Time Management

●Conflict Resolution

●Advocacy

●Strategic Planning

Technical Skills

●Financial Management

●Project Management

●Regulatory Compliance

●Policy and Procedure Management

●Remote Work Skills

●Data Analysis

●Medicare and Medicaid

Program Proficiency: PCC, EPIC, Zoom, Teams, Excel, Word, Outlook, Parachute

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