Keith J. Primeau

504-***-****

ad15fu@r.postjobfree.com

Qualifications

Over 20 years of military service with experience in hospitality management, retail, hotel, and restaurant operations. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using cash registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Works well in fast-paced environments and maintains a positive attitude. Possesses excellent communication and interpersonal skills.

Education:

2013 – 2017 Master of Business Administration with a concentration in Hospitality and

Tourism Management, Strayer University, Fredericksburg, VA

2011 – 2013 Bachelor of Arts, Hospitality Management, Stratford University, Woodbridge, VA

2008 – 2010 Associate of Applied Science, Culinary Science, Culinary Institute of Virginia,

Norfolk, VA

Professional Experience

Rural Carrier Associate (Sept 2023- Current)

USPS, Spotsylvania, VA

●Collect and sort mail and packages at the local post office into the delivery sequence for the assigned rural route.

●Ensure that the delivery vehicle (often a USPS-owned vehicle) is in good working condition by performing routine checks, refueling, and reporting any maintenance issues.

●Become well-acquainted with the specific rural delivery route, including the location of mailboxes, delivery order, and any special delivery instructions.

●Deliver mail to rural customers along the designated route. This involves placing mail and packages in mailboxes, post office boxes, or designated delivery locations and ensuring their secure and weather-protected delivery.

●Handle packages of various sizes and weights, ensuring their safe and secure delivery.

●Interact with rural customers on a regular basis. Address customer inquiries, provide assistance, and collect any outgoing mail.

●Prioritize safety by adhering to safe driving practices, using seat belts, and following traffic laws. Additionally, remain vigilant for any suspicious activity that may impact mail security.

●Maintain accurate records of delivered mail, collect postage due when necessary, and document any issues such as damaged mail or undeliverable items.

●Comply with USPS policies and regulations, including maintaining the confidentiality of mail, adhering to service standards, and participating in USPS training programs.

Salesfloor Academy Trainer (Aug 2020- Sept 2023)

Wal-Mart, San Diego, CA

●Receives, stocks, and organizes merchandise and supplies from distribution centers and suppliers throughout the facility.

●Manage inventory flow; following company policy and procedures for utilizing equipment appropriately; merchandising; working inventory exceptions; correcting shelf capacities; and completing and retaining required paperwork, logs, and other documentation.

●Provide customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns.

●Promote products and services.

●Operate equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold.

●Maintain a safe shopping environment; and appropriately represent and support the company's mission.

●Support store operations by executing daily workload and processes; modeling One Best Way (OBW) standards and procedures.

●Participate in team meetings to learn daily and weekly objectives; communicating with team leads to understand daily priorities; assisting team leads as needed.

●Serve as manager on duty when team lead is absent; demonstrating behaviors that help lead associates through change; and providing feedback concerning team associate performance, business area issues, or process improvement needs.

●Operate powerlifting equipment to include electric pallet jack and walkie stacker.

Package Handler (Dec 2020 - May 2021)

FedEx, San Diego, CA

●Warehouse duties which include loading, unloading and sorting packages of various sizes and weights by hand.

●Lifts, pushes, pulls carries, scans, and places packages.

●Bends, twists, and kneels in a safe and efficient manner.

●Tugger Certified

Electrician’s Mate (May 2008 - June 2021)

US Navy Reserves, Norfolk, VA and San Diego, CA

●Provided maintenance and repair on shipboard electrical power generation systems which included lighting, electrical equipment, and electrical appliances.

●Assisted the upper chain of command with administrative tasks which included ensuring junior personnel were present for work, maintaining and submitting an administrative log for pay purposes, and advising junior personnel on their career paths.

●Administered training to junior personnel and maintained logs of completed training for record keeping purposes.

●Provided career guidance to junior personnel through exploring their education, training, work history, interests, personal traits, applying for job placement, and arranging aptitude and achievement tests.

●Served as an expert for temporary duty travel for military travelers to foreign and domestic locations to include preparing travel itineraries, flight schedules, rental car pick up, and hotel accommodations.

Modular Change Team Associate (July 2016 – Aug 2020)

Wal-Mart, Fredericksburg, VA

●Positive attitude: always treated customers with a positive attitude and ensuring to greet each customer during day-to-day duties.

●Always put the customer first by stopping tasks to address customer needs and ensure they are taken with tasks from assisting them locate items to helping them carry items in and out of the store.

●Reviewed company guidelines to ensure tasks are complete in accordance with store policies ensuring staff and customer safety and a standard customer experience. when they came within ten feet. Assisted customers with finding items in the store. Assisted customers with carrying large and bulky items to the cash registers, to the customer’s vehicles, and loading large and bulky items into customer’s vehicles.

●Stocked shelves per company guidelines.

●Product management, utilized attention to detail to check and ensure expiration dates are current, rotating items, pulling damaged or open products to ensure store inventory has accurate counts and the store does not sell out of date products.

●Changed modulars as new and seasonal items arrive as per company guidelines. Followed planograms to ensure shelves were set accordingly.

Assistant Baker (May 2014 – July 2016)

Paul’s Bakery, Fredericksburg, VA

●Managed daily production of various types of pastries, breads, cakes, cookies, pies, and donuts.

●Collaborated with other employees to plan and develop daily production schedules.

●Used creativity to prepare innovative pastries from leftovers to avoid food waste.

●Conducted a daily inspection of facility equipment for regulatory compliance prior to preparing food.

●Maintained daily inventory and responsible for ensuring all items are restocked weekly.

Garde Manger Chef (May 2013–May 2014)

Fawn Lake Country Club, Spotsylvania, VA

●Possessed thorough knowledge of culinary techniques and restaurant’s menu.

●Conducted a daily inspection of facility equipment for regulatory compliance prior to preparing food dishes.

●Conducted a daily check for the quality of raw and cooked food products to ensure Federal and State standards were met.

●Collaborated with other employees to plan and develop menu items while taking into account factors such as availability of ingredients and projected number of customers to be served for the day.

Baker (Aug 2012 – April 2013)

Hyatt Regency Crystal City, Arlington, VA

●Prepared and baked various types of breakfast, lunch, and dinner pastries and desserts for 3 restaurants.

●Prepared and baked various types of pastries for numerous events and parties to include weddings, graduations, reunions, Naval Surface Symposium, holiday events.

● Conducted a daily inspection of facility equipment for regulatory compliance prior to preparing food dishes.

SKILLS

●Expense Tracking

●Visual Merchandising

●Operations Management

●Inventory Management

●Sales Strategies

●Human Resources Management

● Teamwork

●Customer Relations

●Personnel Management

●Process Improvement

●Training and Development

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