KAREN R. KNIGHT

***** ****** **** - *** **

Lauderdale, MS 39335

601-***-****

PROFILE SUMMARY

Dependable, organized Administrative Assistant seeking a career utilizing experience in Risk Management or Healthcare; Integrity, team-player, initiative, excellent interpersonal skills; Open for new opportunities and willing to learn

SUMMARY OF QUALIFICATIONS

• Over 20 years of Customer Service

• Proficient in MS Word, Data Entry

• Knowledge of Worker’s Comp regulations

• Medical Insurance Claims experience

• Accounts Receivable, Collections

• Finance/Loan experience

EXPERIENCE

Methodist Orthotic & Prosthetics Meridian MS

Secretary February 2022 to Present

• Greet customer in a friendly manner, take payment.

• Answer in coming calls and make outgoing calls to patients.

• Check patients in /out, schedule appointments.

• Verify insurance, Medicare, Medicaid, and Commercial Insurance.

• Verify demographics and enter into the computer.

• Fax documents to doctors as requested .

•. Complete other duties as assigned

RNR Tire Express Meridian, MS

Account Manager November 2020 to February 2022

• Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem.

• This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as a dictated by Company Policy.

• Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.

• Contact references on all accounts that do not return calls.

Van Zyverden Meridian, MS

National Accounts Sales January 2020 to November 2020

• Work closely with manager and other members of the sales team.

• Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.

• Process orders via calls from customers and sales reps email and fax. Process drops ship orders from various suppliers.

• Perform administrative duties for the sales team as directed by manager.

• Complete other tasks as assigned by manager or supervisor.

Parallon Meridian, MS

Patient Benefits Advisor April 2016 to January 202

• Screen and evaluate patients for existing insurance coverage, federal and state assistance programs, or hospital charity application.

• Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment.

• Ensures appropriate signatures are obtained on all necessary forms.

• Obtain legally relevant medical evidence, physician statements and all other documentation required for eligibility determination.

• Complete and file applications. Initiate and maintain proper follow-up with the patient and government agency caseworkers to ensure timely processing and completion of all mandated applications and accompanying documentation.

• Ensure all insurance, demographic and eligibility information is obtained and enter it into the system accurately. Document progress notes to the patient's file and the hospital computer system.

• Participates in ongoing, comprehensive training programs as required.

• Follows policies and procedures to contribute to the efficiency of the office. Covers and assists with other office functions as requested.

DIRECTV Home Services Meridian, MS

Claims Administrator July 2007 to December 2015

• Assisted employees with workers compensation claims, communicating with injured employees on workers compensation requirements and responsibilities

• Handled all WC claims and maintained contact with Liberty Mutual; Input OSHA claims

• Communicated with HRBP and Site managers, providing information regarding the injured worker, including doctor’s notes and follow up appointments

• Coordinated with employees, site manager and case manager after a lost time injury, determining if modified duty was available to accommodate the physician’s restrictions

• Ensured the employee stayed within the restrictions set forth for modified work and maintained records

• Communicated with council as necessary regarding claim related matters ensuring the information that was needed for settlement of claims was received in a timely manner

• Kept abreast of state issues, changes, and regulations that may impact workers compensation

• Trained new field supervisors and new administrators on how to report claims

The Medical Store Meridian, MS

Account Receivable Clerk October 2006 to July 2007

• Checked status on patient accounts

• Work denials and processing/verifying Medicaid, Medicare and commercial accounts

• Computer entry and taking payments

Meridian Oncology Associates Meridian, MS

Insurance Clerk April 2003 to October 2006

• Checked status on patient accounts, processing and verifying Mississippi and Alabama Medicaid/Medicare accounts for coverage.

• Request dictations, data entry, answer telephone and assist with patient accounts.

EDUCATION

Ross Collins Vocational Center Meridian, MS

Typing, Studied the basic procedures of typing and keyboarding 1994

Meridian Community College Meridian, MS

Introduction to Computers 1995 and 1988 to 1989

Northeast Lauderdale High School Meridian, MS

High School Diploma May 1988

REFERENCES: Available upon request

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