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Software Engineer Customer Service

Location:
Wheeling, IL
Salary:
As per the company decided for this position
Posted:
December 21, 2023

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Resume:

MEGHA DHABE

COMPUTER ENGINEER GRADUATE SEEKING OPPORTUNITY TO BEST LEVERAGE EXPERIENCES

Chicago, IL • 224-***-**** • ad15e6@r.postjobfree.com

CAREER PROFILE

• Willing to work as a key player in a challenging & creative environment that’d promise professional growth & self-development.

• Proficient at grasping new concepts quickly and utilizing them in a productive manner.

• Demonstrated proficiency and expertise in customer service and organizational improvement. EDUCATION

December 2023 Illinois Institute of Technology, Master of Science Chicago, IL Information Technology and Management, Specialization: Software Development, GPA 4/4 June 2016 University of Pune, Bachelor of Science Pune, India Computer Engineering, GPA 3.5/4

CORE COMPETENCIES

C++ JavaScript HTML/DOM CSS Bootstrap WordPress Core Java Data Structure & Algorithm Python JUnit My SQL Maven Projects MS Azure GIT Source Control SOA Technologies Visual Studio Jakarta EE Apache NetBeans Jupiter Restful API with JAX-RS Postman Scene Builder Android Studio Python Shell Eclipse Angular JS Regex Pandas NumPy Machine Learning Algorithms Statistical Modeling & Analysis Natural Language Processing (NLP) Deep Learning Flask Web Framework MS Office (Word/PowerPoint/Excel/Outlook) Problem-Solving Skills Quick Learner Team Worker RESEARCH AND WORK EXPERIENCE

Software Engineering Intern, WelSpot Sep 2023 to Present

• Currently working on Welspot Web Application Development Project and R&D AI/NLP/ChatGPT project.

• Proficiently utilizing a diverse technology stack including WordPress, Python, AI, NLP, & ChatGPT to drive project success.

• Led the development & maintenance of an AI/NLP project using Streamlit, Python & ChatGPT to meet business objectives.

• Developing scripts and applications for various projects, employing Python for data analysis, automation, and problem-solving, thus enhancing project efficiency. Proficiently using the Streamlit library for interactive chat and experienced in running a medical assistant chatbot to provide medical information.

• Implemented the Amelia plugin to enable seamless appointment scheduling and management, enhancing user convenience.

• Leveraged WooCommerce to create and manage discount strategies, optimizing sales and user retention.

• Implemented Gamipress, a WordPress plugin, to gamify user interactions on the website.

• Successfully integrated BuddyBoss for enhanced community and social features, providing users with a comprehensive platform experience.

Web Developer Intern, Syntech Solution Aug 2019 – July 2020

• Successfully designed efficient web systems using HTML5, CSS, PHP, Bootstrap, and JavaScript.

• Worked on clean, efficient, and well-documented code for both front-end and back-end development.

• Efficiently created cohesive, responsive, and visually attractive front-end designs by using HTML5, CSS3, & and JavaScript.

• Implemented and maintained website and application functionality, ensuring cross-browser and cross-platform compatibility.

• Worked on the development of design systems & design standards with modern frameworks like React JS and Angular.

• Assisted senior engineers in designing user-friendly websites and worked with the back-end team.

• Collaboratively worked with the UX/UI design teams to produce a seamless, robust, & and innovative integration of front-end components of visual design and user experience.

• Worked with the design team & and implemented GUI for cloud-based products and effectively utilized Git version control.

• Created and maintained WordPress websites, employing both custom and pre-built themes. Capable of scoping, estimating, and executing ongoing tasks for existing website clients, primarily within the WordPress ecosystem.

• Worked with team to complete daily tasks, share design and development knowledge, follow up and escalate issues appropriately, and enhance design and process. Translated user stories & and requirements into effective designs.

• Demonstrated expertise in database design and optimization and actively participated in Agile development processes.

• Effectively implemented performance optimization - faster page loading, compressing assets, cleaning HTML, and more.

• Proficient in using and configuring common SDLC tools that support Agile, such as Jira.

• Collaboratively worked with the QA team to thoroughly test, debug, and troubleshoot website and application features.

• Efficiently utilized the POSTMAN tool, to test and validate RESTful web services without complex scripts or coding.

• Participated in code review meetings and collaboratively worked to create standardized documentation procedures.

• successfully resolved client support inquiries via email, chat, and occasionally through phone communication. Associate, Tech Mahindra Oct 2018 – May 2019

• Efficiently worked to resolve disputed emails and achieved the highest customer satisfaction.

• Provided effective solutions to customers to resolve issues related to new products and services. Responsible for processing e- mails using Outlook. Worked on customer reports, cleared jams, and contacted the maintenance/ management team for assistance requirements. Handled incoming/outgoing emails attentively, courteously, and efficiently. Telemarketing Executive, Justdial Pvt. Ltd Feb 2017 – Feb 2018

• Efficiently worked to set an annual sales goal for the company and worked towards achieving them by assisting seniors.

• Effectively used various scientific tools and targeted search to find a B2B sales manager.

• Successfully set up many strategies to find new prospects and sales leads and converted them into paid customers. CERTIFICATION

• Diploma in Java Technology: Certification by Profound Educate Pvt. Ltd., Pune. o Proficient in Java programming with hands-on experience in core Java, OOPs concepts, and Java libraries. o Learned data structure and algorithms, design patterns, and software development methodologies. o Experienced with databases and SQL queries using JDBC. ACADEMIC PROJECTS/PRESENTATIONS

• Project Title: Image Recognition for Visually Impaired People by Sound - o Developed an intelligent Android application based on ‘image to audio conversion.’ o The aim of this application is to represent a method where a needed can get information about the shape of an image through a speech signal. Used an algorithm for image recognition by sound, used for navigation and object identification. Technology Used: Android SDK, Core Java, IDE used: Eclipse, Microsoft SQL Server Management (My PHP Admin).

• Project Title: Online Food Ordering -

o This Java application enables the customer to view & choose food items from the menu. o The administrator can manage the food database and customer database. Technology Used: JavaFx, IDE Eclipse, PHP Admin, MySQL Workbench, GIT Version Control.

• Project Title: Trouble Ticket System -

o Created a JavaFx project utilizing UI pages, a login screen, a report screen, and a data entry screen. o This is a mechanism used in an organization to track the detection, reporting, and resolution of problems. Technology Used: Core Java, IDE used: Eclipse, Microsoft SQL Server Management (My PHP Admin).

• Project Title: Game Domain Project -

o Effectively utilized Java Enterprise Edition standard, security, database persistence, JUnit testing, and business presentation components.

o Used bean validation, constraint violation, JPA annotations, JPA Query Language, authentication, and authorization. o Created web services using EJB components. Worked on designing, debugging, & building the test cases. Technology Used: Adv Java, IDE used: Apache NetBeans, HTML, CSS, Bootstrap, Annotations, Junit testing, etc.

• Project Title: Budget Planner Application -

o The application allows users to track their income and expenses, create budgets, and analyze their spending patterns. o Designed and built applications for the Android platform, collaboratively worked to ensure an application's designs, features, performance, quality, & and responsiveness of an application. Also, Identified the bugs and fixed them through unit test cases.

Technology Used: Android Studio, Android UI component, Java, Database like SQLite, API Integration & Security, GIT

• Open-Source Programming Using Python:

o Proficient in Python, including control flow concepts, functions, and nested functions. o Developed troubleshooting chart for diesel engines using Python. o Skilled in working with lists, tuples, and dictionaries, implementing sorting functions. o Conducted statistical analysis and created various graphs using Matplotlib. o Implemented sorting and searching algorithms (Bubble sort, Shell sort, Quicksort). o Proficient in regular expressions for web forms. o Experienced in data analysis with Pandas, NumPy, and data visualization. o Utilized Pandas, Seaborn, and Matplotlib for data analysis and visualization. o Used Python pickle module for data storage and CRUD (Create, Read, Update, Delete) operations. o Proficient in IDEs: Jupiter, Shell, Visual Studio Code.



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