Ika Charice Monttoya

San Diego County

858-***-****

ad15dx@r.postjobfree.com

Business Administration and Healthcare Management Professional

Healthcare Management/Business Administration with Accounting and Financing Skills

●Medical Terminology

●Medical Transcription

●Proficient Management skills

●Close attention to detail

●Microsoft Office

●MediSoft

●Customer Service

●Payroll Accounting

●Data Entry

●Proficient 10 key operation

●Proficient in answering the phones

●Highly effective communication

●Strong team member

●Medical Records

●Implements new procedures

●Documentation / Reporting

●HIPPA Compliant

●Proficient Administrative Skills

●Enforcing compliance with laws and regulations

●Managing finances and billing

●Keeping and organizing facility records

●Creating work schedules

Representing the healthcare facility at investor meetings and on governing boards all while communicating effectively with all medical staff and department heads

Education

AOD Counselor

06/2023-present Palomar College, San Marcos, CA

Peer Support Specialist Training

11/2022-12/2022 Painted Brain San Diego, CA.

MBA Dual Con. Accounting & Financing

09/05/2017-04/20/2020 Herzing University Online

Bachelors in Healthcare Management

09/02/2014-08/30/2017 Herzing University Online

Associates in Liberal Arts, Natural and Behavioral Sciences, Liberal Arts Teaching Prep and Registered Nursing (Pre-Requirements)

8/2013-03/2015 Los Angeles Southwest College, Los Angeles, CA.

06/2009-08/2013 El Camino Compton Center, Compton, CA.

Certified Nursing Assistant & Home Health Aide

2008-2009 Compton Adult School, Compton, CA.

Medical Assistant

08/2003-08/2004 Northwest College, Pomona, CA.

Experience

Peer Support Specialist

March 2023-present

UPAC-Next Steps Program, San Diego, CA

Field Merchandiser

February 2020-2023

SASR, San Diego, CA

Manager Trainee

March 2022-June 2022

Hertz Corporation, La Mesa, CA.

●Assist with onboarding of new employees

●Ensure proper documentation and training of employees

●Ensure correct and timely reporting

●Develop and maintain positive working relationships with all key stakeholders and staff members

●Provide support to the senior management team

Business Operations Coordinator I

January 2022-March 2022

Wyndham Destinations, San Diego, CA

●Provide exceptional customer service to our guests, business partners, and team

●Identify ways in which to improve our customer service or processes

●Collect and/or validate data when interacting with our guests to ensure they receive the best experience.

●Support new initiatives and help teams that are impacted by changes

●Maintain daily, weekly, monthly, or quarterly reporting needs

Successfully leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise

Caregiver

April 2017- December 2017

Nurse Next Door, Burbank, CA.

●Engage in mental and physical exercises

●Escort to appointments (doctor, physical therapy, hair salon, etc.)

●Organize mail and maintain a schedule/calendar

●Record daily care notes

Make note of any significant changes in the client to the agency/service

Certified Nurse Assistant/ Home Health Aide

December 2009- March 2017

MGA Healthcare, Gardena, CA.

●Reporting observations of the patient to nursing supervisor

●Documents actions by completing forms, reports, logs, and records

●Protects organization's value by keeping patient information confidential

●Adheres to all standards, policies and procedures, on federal, state, and local level, as well as JCAHO standards

●Enhances department and hospital reputation by exploring opportunities to add value to job accomplishments

●Helps patients by supporting daily living needs; providing comfort, transportation, and vital sign monitoring

Applying restraints to combative and aggressive patients

Administrative Assistant/Unit Support Assistant

June 2015- February 2016

LAC+USC Medical Center, Los Angeles, CA

●Checks and restocks daily the levels of laboratory and cleaning supplies and linens as needed

●Serving and/or setting up meal trays, giving snacks following unit guidelines, and preparing coffee

●Transports patients to scheduled tests, appointments, and treatments

Performs simple clerical duties, such as answering telephones, filing documents, stamping chart forms, completing simple forms, checking stocks of stationery and office supplies, and responding to visitors' inquiries

Administrative Assistant/Program Assistant

March 2013-June 2015

Los Angeles Southwest College, Los Angeles, CA

●Learn, interpret, and apply policies and procedures as well as pertinent laws, regulations, and ordinances

●Perform a range of administrative and clerical duties involving independent judgment and personal initiative

●Compile information and write reports, business correspondence, and procedure manuals using correct grammar

●Exercise good judgment and discretion in analyzing and resolving confidential, difficult, and sensitive situations

●Type or enter data at a speed necessary for successful job performance

●Input and accessed class documents and transcripts from the FKCE Data Automation System

●Prepare a variety of clear and concise administrative and financial records

●Implement and maintain filing systems

●Independently compose and prepare routine correspondence and memoranda

●Plan and organize work to meet schedules and changing deadlines

●Operate equipment including computers and supporting processing, spreadsheet, and database applications

●Adapt to changing technologies and learn functionality of new equipment and systems

●Work under pressure with frequent interruptions and a high degree of public contact by phone or in person

●Work effectively with minimal supervision

Establish and maintain effective working relationships with those contacted in the course of work

Medical Assistant/Office Assistant

July 2002-March 2005

Dr. Tran Le Office, Pomona, CA

●Verifies patient information by interviewing patients; recording medical history; confirming purpose of visit.

●Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.

●Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.

●Counsels patients by transmitting physician's orders and questions about surgery.

●Schedules surgeries by making arrangements with the surgical center; verifying times with patients; preparing charts, pre-admission and consent forms.

●Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

●Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishment

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