Customer Service Data Entry

Dominique Strong

****************@*****.***● **** Century Lane Snellville, GA 30039●678-***-****

An Accomplished and energetic team leader with a solid history of achievement in sales and marketing while demonstrating strong organizational and prioritization abilities, looks to utilize my assets to increase profitability and promote growth within an organization.

Education

Georgia Gwinnett College Lawrenceville, Ga 2013 Albany State University Albany, Ga 9/2011-5/2012 Shiloh High School Snellville, Ga 8/2007-5/2011

Technical Skills

●Software: Microsoft Office - Word, Excel, Spreadsheet, and PowerPoint. Sharenote ● Corporate Certified Trainer Corporate ● Certified Bartender

●Data Entry

●Customer Service

Leadership Skills

●Management

●Communication

●Attentiveness

●Patience

●Decision-making

●Active listening

●Dependability

●Resourceful

●Multitasking

Professional Experience

Customer Service Representative

TSI- Mohela/ Entergy

October 2022- Present

●Taking inbound calls with problems regarding; high bill, payment, payment arrangements, credit, address change, outage, emergency, work orders, start, stop, and move a service.

●Resolve customer complaints with effective protocol measures.

●Manage franchise agreements and payments with in political subdivisions.

● Serve as company spokesperson on customer service related topics; such as new opportunities for customers to save on utility bill.

●Key member of Storm Response Team coordinating all Customer-related messaging.

●Supports credit and collections deposits; medical codes; and local government billing.

●Present customer with detailed explanation of customer rate and riders.

Film and Production

Marvel Studios

November 2020- December 2022

Health and Safety PA- Loki, Hawkeye, Harold and the Purple Crayon, and Black Panther 2

●Manually checked in cast and crew members on a daily basis when it was time for their covid 19 test.

●Ran the testing site periodically as needed when the lead was out.

●Checked temperatures for on site crew members.

●Opened and closed the testing site each day.

●Coordinate with schedulers for testing times

●Modify spreadsheets during testing period

Locations Productions Asst. At Tyler Perry Studios November 2019- October 2020

●Worked closely onset of several Tyler Perry TV Shows and Feature Films. Boo! A Madea Halloween, Love Thy Neighbor, Too Close To Home, Acrimony, For Better or Worse, The Haves and The Have Nots, & If Loving You IS Wrong.

●Was able to perform various tasks such as directional signage, parking crew, tent set up for BG and crew members, lettering, heater running, opening film locations as needed, cone placement, set cleanliness, and also four banger cleaning.

●I was also capable of running errands for Locations Manager Antwan Tucker. Which consisted but was not limited to grabbing coffee, making copies, filling out P.O.s and contracts, and running with Transpo to get equipment moved from set to set.

Bahama Breeze- Duluth, GA

December 2015-August 2018

Server/Bartender

●Communicating electronically to order merchandise, make payments, and receive assistance.

●Advanced memory skills

●Providing efficient service and meeting the customers needs.

●Making their experience memorable.

●Paying attention to detail.

●Professionally communicating specialized information with internal and external customers to solve issues.

●Working efficiently and in a timely manner.

Eastchester Family Services- Atlanta, GA

Administrative Assistant May 2013-August 2015

●Supervised the receptionist area, greeted visitors and responded to telephone and in-person requests for information.

●Designed electronic file systems while maintaining electronic and paper files.

●Drafted meeting agendas, supplied advance materials, and executed follow-up for meetings and team conferences.

●Managed executive calendar, scheduled meetings, and made travel arrangements

●Receive, record, sort, batch, associate, control, stage, collect, mail, extract and distribute incoming/outgoing work.

●Frequently researching and responding to routine and non-routine requests for information.

●Providing a full range of administrative and technical assistance.

●Researching accounts for various customers or third party representatives

Outback Steakhouse- Snellville, GA April 2009-September 2013

Bartender

●Reading and listening to people to determine beverage preferences.

●Adhering to all food safety and quality regulations.

●Developing new cocktail recipes.

●Taking inventory and ordering supplies to ensure the bar and tables are well stocked.

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