IKIA KEARNEY

**** * ********** ****, *********, MD, 21215 (US)

ad15bp@r.postjobfree.com

443-***-****

Professional Summary

Customer Service and Administrative Professional A positive communicative and reliable professional with 5+ years of experience in managing employees and actively leading organizations. A team leader committed to employee engagement and excellence through leading by example mentoring and training and development. A persistent goal setter adept in utilizing industry knowledge to solve issues and ensure client satisfaction while creating a positive environment that is inclusive for all team members. Experience

• Managed day-to-day operation of home to comply with regulations and agency standards. • Managed all intake and discharge paperwork and procedures for residents. • Assisted residents with daily hygiene and living tasks. • Supervised residents preparing meals and handling chores and provided constructive feedback.

House Manager, Divine Light. Baltimore, MD

November. 2021 - Present

• Serves customers by helping them select products. • Drives sales through engagement of customers

• suggestive selling

• and sharing product knowledge. • Greets and receives customers in a welcoming manner. • Responds to

customers' questions. • Directs customers by escorting them to racks and counters.

• Take ownership of customer

issues. ...

Customer Service, ChristianSky Boutique. Baltimore, Maryland

March. 2022 - October. 2023

accounts receivable

Administrative

Analytical

back office

booking appointments

Skills

English

Languages

• Troubleshoot problems and drive

resolutions. ...

• Escalate unresolved issues to relevant

internal teams. ...

• Collect prompt and accurate customer

feedback. ...

• Document knowledge as solution

articles. ...

• Master the use of a help desk

software.

• • Started working for the company as a receptionist • was first promoted to a personal assistant and finally promoted to an event coordinator • Responsible for daily operations of the office • booking appointments • Answered incoming calls and/or transferred to necessary staff • Sorted incoming and outgoing mail daily while alphabetically filing paperwork • Processed payemtns and all transactions on a computerized system

Receptionist, Global Cleaning Business.

January. 2015 - 2020

• 2010 • • Collected outstanding debts from clients and achieved collection target goals to ensure positive cash flow • Provided accounts receivable management •

customer relationship management and back office

solutions for clients • Recorded information about financial status of customers and status of collection efforts • Advised customers of necessary actions and strategies for debt repayment • Developed reports on aged debt accounts and days sales outstanding reports

Debt Collector, Nco Financial . Baltimore, Maryland January. 2010 - May. 2015

Education

College Medical Assistance, Baltimore, Maryland

Certificate, September. 2011

Walbrook USA High Academy, Baltimore, Maryland

High School Diploma, Business, June. 2007

Certifications

• Certificate CPR certification

Med Tech Certification

CPR certification

Med Tech

CPR

Achievements

• Collected outstanding debts from clients and achieved collection

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