ARTEMIO V. SARROL, JR.

Phoenix, AZ

602-***-**** - CP

Email: ad15bj@r.postjobfree.com

SUMMARY

Software Developer, U.S. citizen. BS Management and Industrial Engineering, with extensive IT experience. Prior experience also includes 5 years in Management and Supervisory positions for 1500 people. Completed training for Agile Scrum Master and Project Management Professional. Excellent troubleshooting, root cause analysis and resolution skills. Broad knowledge of hardware, software and programming, all phases of SDLC. Comfortable in both Agile and Waterfall methodologies. Product own, design, analyze, develop, code, test, debug, maintain and document programming to satisfy business requirements for Fortune 500 Companies, state and federal government agencies. Exposure to a variety of business cases. Industries served: telecom, healthcare, software vendor, Department of Revenue, Medicaid, USDA, DOD, EPA, energy utility, student loans, insurance, manufacturing, transportation, and construction.

Identify operational objectives and research solutions for software applications and hardware issues by studying business functions, gathering information, evaluating output requirements and formats.

Analyze and understand existing systems and user community to efficiently understand root problems.

Gather, track and document issues throughout resolution process in timely manner.

Translate business requirements from all stakeholders into IT development requirements.

Excellent troubleshooting, root cause analysis and resolution skills through collaboration with all stakeholders.

Escalate unresolved issues appropriately and maintain prompt and accurate user feedback.

Design new computer programs by analyzing requirements, constructing workflow charts and diagrams.

Research data analysis errors and work to rectify errors, allowing the business to make informed decisions and improve operational efficiency.

Document business requirements from subject matter experts by writing user stories resulting in a clearer, more detailed and more complete understanding of project backlogs.

Guide the development teams to break down large and complex user stories into potentially releasable functionality or increments.

Test the user stories for accuracy and compliance to ensure the Definition of Done.

Perform user acceptance testing for software changes and enhancements.

Create and document system processes for end-users including training end-users.

Strong team player, adaptable and independent worker that can initiate, provide servant leadership, mentoring as needed.

Produce detailed User Guides to capture all process changes and deliver to end user.

Define new reports to support business needs.

Possess strong mentoring, written and verbal communication skills.

3+ years of experience with Enterprise Content Management System.

5+ years Agile Scrum Framework (Scrum and Kanban).

5+ years Customer Relationship Management Practices.

10+ years as Software Developer/Business Analyst.

10+ years using enterprise ticket tracking systems like Remedy, HP ALM, Caliber, Redstone, Jira.

10+ years with Waterfall Methodology full SDLC.

10+ years with Object Oriented and Non-OO Development and Design.

10+ years using databases and SQL Queries, PL/SQL.

Areas of Experience:

Databases: Oracle (9i - 12), MYSQL, DB2, MS SQL Server, SQL AnyWhere, Sybase ASE (Ver. 11.9.2 - 15.0)

Languages: PowerBuilder 4x-12x, Appeon R2 2017, PowerBuilder Foundation Class (PFC), PowerBuilder PowerScript, InfoMaker, PL/SQL, PHP, CFML, CSS, HTML, JavaScript, MicroFocus & Mainframe COBOL, COBOL II, RPG II, CICS, JCL, FOCUS, Easytrieve, Endeavor, PANVALET, Unix Scripting, C & Pro-C

Operating Systems: Amdocs Ensemble platform, Sun Solaris, LINUX, UNIX, DOS, MVS/XAS/CMS, TSO, ISPF, AIX, XENIX System, Windows Server 2000 & 2008

Professional Experience

Remote Assistance Advisor of Adecco - August 2023 – November 2023

Foster Cruise’s Safety-First Culture

Learn all features and capabilities of a Cruise AV (autonomous vehicle)

Learn how to maneuver safely the AV on the road and how to handle obstacles.

Perform the function of Level-3 Remote Assistance for AV on the road and on the garage.

Amazon Delivery Driver of Trifecta Logistics LLC - April 2023 – August 2023

Inspect delivery van prior and end shift of package deliveries.

Deliver Amazon packages to customers.

Driver Specialist for O’Reilly Auto Parts - July 2022 – April 2023

Deliver Auto Parts to Commercial customers.

Door Dash Delivery Driver - September 2021 – July 2022

Deliver Food to customers.

Software Engineer - April 2019 – October 2019

Paramount Software Solutions Inc Consultant for Amdocs/T-Mobile – Atlanta, GA

Modifying software in Amdocs Ensemble to fix errors, adapt it to new hardware, improve or upgrade interfaces.

Preparing and obtaining data from all stakeholders for bi-weekly migration processes, production updates of objects for widgets, tuxedo, daemons.

Using Unix environment, PL/SQL, using ALM, Tuxmoon, Pier System, Change Board.

Analyze and Trace root cause of problems written in C, Pro-C on data layer and process layer.

Perform system testing and validation procedures and using paradox.

Consulting with departments or customers on project status and proposals.

Working with customers or departments on technical issues including software system design and maintenance.

Preparing reports on programming project specifications, activities, or status.

Conferring with project managers to obtain information on limitations or capabilities.

Software Developer/OGS for ASTRA Taxation Process – December 2017 – March 2019

Paige Technology Consultant for Kansas Department of Revenue – Topeka, KS

Provide analysis, on-going support on Astra Taxation Process Applications written in PowerBuilder & Micro Focus COBOL.

Collection and Analysis of end-user requirements and subsequent coding and report generation/maintenance of PowerBuilder codes and lots of SQL to support applications.

Fixed errors that failed Daily Tax Return from both Batch and Online Process.

Debug uncommon errors from the PowerBuilder Applications and resolve the issue by data patch.

Update objects and reports written in PowerBuilder, Micro Focus COBOL and PL/SQL in the UNIX environment.

Review detail designs, code and test results for both project work and ongoing production support.

Consistently apply Agile Framework and participate in daily KANBAN sessions using JIRA.

Analyze and Trace root cause of problems written in PowerBuilder R2 2017, PL/SQL, and Micro Focus COBOL.

Ensemble AR/Collection, OGS/Developer – January 2015 – November 2016

CenturyLink – Monroe, LA

Provide analysis, on-going support on Ensemble AR/Collection/Billing System.

Provide development expertise in Amdocs Ensemble platform for changes that require rewrite.

Provide Micro Focus COBOL coding and unit testing on system application programs using ORACLE 11 database.

Participate in and present high- and low-level design reviews for all stakeholders.

Consistently apply and help team implement Agile Framework and participate in Scrum and Kanban.

Update data layers, store procedures using PL/SQL called by application in Windows and UNIX environment.

Create and maintain data patches using PL/SQL to resolve daily production problems caused by Micro Focus COBOL Application.

Review detail designs, code and test results for both project work and ongoing production support.

Use Serena-Dimension as the version control to check in/out programs and objects.

Use productive tools like Application Lifecycle Management, Caliber Author, WinSCP and Agile Methodology.

Analyze and Trace root cause of problems written in C, Pro-C, PL/SQL, and COBOL.

Ensemble AR Developer - April 2014 – December 2014

Advance Technology Group Consultant for CenturyLink – Monroe, LA

Provide analysis and new development for the CAJUN project.

Provide development expertise in Amdocs Ensemble platform for changes that require rewrite.

Provide Micro Focus COBOL coding and unit testing on system application programs using ORACLE 11 database.

Participate in and present high- and low-level design reviews for all stakeholders.

Update data layers used by the Ensemble AR/Collection/Billing System.

Review detail designs, code and test results for both project work and ongoing production support.

Use Serena-Dimension as the version control to check in/out programs and objects.

Use productive tools like Application Lifecycle Management, Caliber Author and WINSCP.

Analyze and Trace root cause of problem written in C, Pro-C, PL/SQL, and Micro Focus COBOL.

EMR/EHRWEB OGS Application Developer - October 2011 – January 2014

CompuGroup Medical – Phoenix, AZ

Analyze, support, maintain and develop new features needed on HEHR/EMR Applications and EHRWeb Application.

Maintain client and server-side applications written in object-oriented language like PowerBuilder v12.1, InfoMaker, PHP, CFML, C#, HTML, CSS, JavaScript.

Uses SQL Anywhere and MySQL databases used by HEHR/EMR and EHRWeb Application respectively.

Created new and modified/updated PHP, CFML, C#, PB Objects (windows, menus, structures, reports, functions, user objects, store procedure, triggers and PFC).

Create executable builds for .NET and PowerBuilder applications

Used Agile Framework in day-to-day activities (Scrum and Kanban).

Business Analyst/PowerBuilder Programmer– March 2011 – September 2011

AEEC Inc Consultant for EPA Superfund – Chicago, IL

Function as Business Analyst and PowerBuilder Developer on EPA Region 5 PB apps/reports on demand – lead time/intermittent requirement.

Support, maintain and develop new features needed by the applications used by EPA Region 5 such as the Freedom of Information Act Log (FOIAlog), Enforcement Action Response System (EARS), Bill Tracking System (BTS) and the Facility Compliance Tracking System (FCTS).

Maintain object-oriented language like PowerBuilder v9.0 application using Oracle 10g as database.

Create data windows in SQL, complex SQL queries, maintain reports using InfoMaker.

PowerBuilder Developer - March 2010 – September 2010

Computing Technologies Inc Consultant for DoD-USMC – Kansas City, Mo

Member of the application development team supporting Department of Defense integrated financial and personnel resource management systems.

Design new data windows and develop client server application using Oracle 10g database and PowerBuilder.

Created and modified/updated new PB objects (windows, structures, functions, user objects using SQL).

Perform all phases of SDLC.

Support Unit Diary Marine Integrated Personnel Systems applications written in PowerBuilder v10.5.

Business Analyst/PowerBuilder Software Engineer - December 2009 – March 2010

Princeton Information, Ltd Consultant for National Student Clearinghouse – Herndon, VA

Function as Business Systems Analyst/PB Developer for Loan Reporting Activities application and other National Student Clearinghouse PB applications.

Created new and modified/updated object- oriented language like the PowerBuilder Objects (windows, menus, structures, functions, reports, user objects, store procedure, triggers and T-SQL).

Used InfoMaker and PowerBuilder v8.0 in a UNIX environment with Informix

Trained in and used Agile Framework in day-to-day Scrum activities using JIRA.

PowerBuilder Programmer Analyst - November 2008 – November 2009

Computer Access Technologies Consultant for USDA – Kansas City, MO

Analyze and support Risk Management Agency users using Escrow, Reconciliation and Ineligible Tracking System.

Created new and modified/updated object-oriented language like the PowerBuilder Objects (windows, menus, structures, functions, reports, user objects, store procedure, triggers).

Maintain PowerBuilder v8.0, InfoMaker and Micro Focus Cobol application using Informix and DB2.

Ensemble Software Developer - July 2007 – August 2008

Alliance Telecom Solutions Inc Consultant for AT&T – Hoffman Estates, IL

Provide new development for the AT&T-BellSouth merger effort.

Provide development expertise in Amdocs Ensemble platform for changes that require rewrite.

Provide Micro Focus COBOL coding and unit testing on system application programs using ORACLE 10 as database.

Analyze and Trace root cause of problem written in C, Pro-C, PL/SQL, PowerBuilder 10.5 and Micro Focus COBOL.

PowerBuilder Developer - August 2006 – July 2007

Technology Partners Inc Consultant for Ameren United Energy – St. Louis, MO

Provide analysis and new development for EDTS project and integration with EMPRV System.

Created new and modified/updated object-oriented language like the PowerBuilder Objects (windows, menus, structures, functions, reports, user objects, store procedure, triggers and T-SQL).

Create interface programs in PowerBuilder v9.0, between TRIS (payroll) and job maintenance systems.

Used InfoMaker, PowerBuilder v9.0 in a UNIX environment with SYBASE ASE 15.0 and DB2.

Business Analyst/PowerBuilder Software Engineer - November 2005 – August 2006

TM Floyd Inc Consultant for TENNCARE (Medicaid program) – Nashville, TN

Function as Business Systems Analyst/PB Developer for state Medicaid system.

Analyze the Windows or systems requirements prior to update or new development requests.

Update and maintain the state Medicaid system written in PowerBuilder v9.0 and Mainframe COBOL in UNIX environment with SYBASE Database.

Programmer Analyst/OGS Software Engineer - March 2005 - September 2005

Innovative Systems Group Consultant for US Cellular – Bensenville, IL

Create new data patches and provide support maintenance on existing data patches in Oracle PL/SQL to resolve daily remedy tickets encountered in customer acquisition retention system (CARES, i.e., AMDOCS Ensemble).

Update and maintain the code patches for the front end and back end of customer acquisition retention system (CARES) using PowerBuilder v9.0, InfoMaker, C and Pro-C.

Programmer Analyst/Software Engineer - March 2004 - February 2005

Innovative Systems Group Consultant for BCBS/Health Care Service Corporation – Chicago, IL

Analyze the program or systems requirements prior to program/systems changes.

Create structured or modify existing Mainframe COBOL programs to use DB2 files instead of flat files.

Programmer Analyst/OGS Software Engineer - December - 2000 - February 2004

Innovative Systems Group Consultant for US Cellular – Chicago, IL

Analyze and trace the root cause of the problem from the tuxedo server down to the tuxedo services, process layer function, and data layer function of the Cares System (i.e., AMDOCS Ensemble).

Provide support on data or code solutions on the root cause of the daily problems encountered in customer acquisition retention system (CARES).

Created new and modified/updated object-oriented language like the PowerBuilder Objects (windows, menus, structures, functions, reports, user objects, store procedure, triggers and T-SQL).

Update and maintain the code patches for the front end and back end of customer acquisition retention system (CARES) using PowerBuilder v9.0, InfoMaker, C and Pro-C.

PowerBuilder Contractor Roles

TAC Consultant for Sears Roebuck and Co. – Hoffman Estates, IL: Jun-2000 – Sep-2000

First Penn-Pacific Life Insurance Co. – Schaumburg, IL: Dec-1999 - March 2000

Ryerson TulI Inc - Oak Brook, IL: Mar-1998 – Nov-1999

COBOL Developer Role

Andersen Consulting – Chicago, IL: Oct-1997 – Feb-1998

Hewitt Associates – Lincolnshire, IL: Oct-1996 – Sep-1997

The Signature Group – Schaumburg, IL: Oct-1989 – Sep-1996

Education

Completed Training in Project Management Program & Agile Scrum Master

Phoenix Computer Academy – 7/2017 Phoenix, Arizona

Completed Training in HTML, CSS, JavaScript, XML, and C#

New Horizons Computer Learning Center – 2/2011 Overland Park, KS

Completed Training in Mainframe Computer Programming

Computer Learning Center – 9/1985 Chicago, IL

B.S. Degree in Management and Industrial Engineering

Mapua University Manila, Philippines

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