Customer Service Assistant Manager
Resume:
Sean A. McIntyre
***•***•**** **************@*****.***
PROFESSIONAL EXPERIENCE
GrandScale Service LLC Marietta, GA
Owner/ CEO
● Responsible for all day to day operations
● Maintain a client based schedule
● Ensure all lawn equipment is properly maintained
● Keep all invoices and receipts properly filed
● Always do a customer follow up
● Ensure the work truck is properly maintained
12/2015- 3/2021 PAP Enterprises Inc (Wendys) Marietta, GA Assistant Manager
● Responsible for Customer and Employee Safety at all times
● Ensuring all Daily Tasks in food safety log complete
● Ensure that all food served at proper temperatures and served according to food safety guidelines
● Maintain a proper food service time
● Make sure staff is following all dress code policies
● Responsible for proper cash management and security of safe
● Responsible for securing the store when closing and at all times throughout each shift
● Ensuring all employees have proper hold times on each food item
● Responsible for completing truck orders and EOD as well as BOD
● Responsible for proper cash management and delivery of each deposit from my shift to the bank
● Responsible for going to the bank and making sure we have enough change for the rest of the business day
6/2014 – 6/2015 Atlanta Luxury Motors Roswell, GA
Sales Specialist/ Sales Consultant/ Financial Advisor
● Maintaining a high level of customer service
● Advising individuals in the market for a vehicle their best options of a purchase while saving them money
● Maintain a high level of knowledge of inventory
● Always sale
● Maintaining a positive attitude
● Always advertise and network
10/2012 – 11/2013 Fed Ex Kennesaw, GA
Package Handler
● Responsible for unloading trucks in a speedy time
● Responsible for maintaining all safety requirements
● Responsible for keeping unloading area/dock clean at all times
*Received top unloader award 2x
7/2012-12/2012 Family Dollar Marietta, GA
Assistant Manager
● Managed sales clerks and assisted with all daily assignments
● Responsible for daily counts of inventory
● Responsible for opening and closing store
● Responsible for dropping off deposits at the bank
● Responsible for checking in all shipping deliveries and unloading/ organizing new inventory
● Maintaining a high level of customer service
● Advanced skills in customer service and resolving customer issues or complaints 10/2009 – 4/2012 QUIK TRIP Marietta, GA
Swing QA Technician, QA Technician, ER Clerk, Overnight Sales Associate
● Managed QA’s and assisted them with various duties as well as problem solving critical location issues
● Responsible for ordering and delivering parts to field QA’s
● Provided store coverage when scheduled QA’s were unable to make it to work
● Assisted in the completion of Preventive Maintenance
● Commuted from store to store to provide detailed maintenance and cleaning of all drink machines to insure they worked properly
● Participated in Sales planning
● Emergency relief clerk
● Completed DAW tasks
● Cashier
● Responsible for inventory control and stocking
● Maintained cleanliness of the store and the lot
● Customer service
1/2009 – 5/2009 TYGER DRYLAC Kennesaw, GA
Warehouse Operator/Manager
● Forklift operator
● Managed stock & warehouse inventory
● Experience with SAP, computer program that manages inventory control
● Handled all aspects of shipping
● Capable of lifting 50-75 pounds
8/2007 – 3/2008 EINSTEIN BROTHERS & BAGELS Atlanta, GA Shift Manager
● Established shift schedules
● Opened store for business and secured property at closing
● Managed inventory
● Responsible for computer set-up & day-to-day management 2/2006 – 10/2009 FUDDRUCKER’S Marietta, GA
Baker/Shift Worker
● Responsible for making all baked goods at the restaurant
● Cashier duties
● Cook
11/2006 – 2/2007 FOOTACTION Atlanta, GA
Salesman
● Responsible for all sales activities of store merchandise
● Handled display set-up and throughout the store
● Managed Inventory
10/2005 – 2/2006 PREMIER PHYSICAL MEDICINE & REHAB Marietta, GA Telemarketing Representative
● Scheduled appointments and consultations via phone
● Maintained high call volume to achieve daily office goals
● Communicated service benefits to customers
EDUCATION: WHEELER HIGH SCHOOL Marietta, GA
ACTIVITIES: Volunteer work with Salvation Army, Basketball, Swimming, Vocal Performance & Modeling HONORS:
● Member of Atlanta Boys Choir
● Member of Championship AAU Basketball Team
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