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Customer Service Front Office

Location:
Portland, OR
Posted:
December 23, 2023

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Resume:

Anna Goodreau

Battle Ground, WA *****

ad158w@r.postjobfree.com

+1-808-***-****

My resume reflects only my last 7 years of work experience. I have been restaurant affiliated since 1989, spa affiliated since 1999, and a leader in family care and education since 2009.

I feel that I am an exemplary leader in every field that I participate in. I am smart, professional, insightful, grounded, caring, & genuine. Authorized to work in the US for any employer

Work Experience

Owner/CEO/Principal Nanny

The Island Nanny - Wailuku, HI

March 2009 to August 2023

Responsible for marketing our services throughout the island Received all phone calls and emails to arrange childcare for visiting clients from all over the world Hired, screened, trained, and educated the top nannies on island Arranged & hosted group childcare events for visiting company gatherings Personally guide families and their children, into more loving alignment Care for and create strong bonds w my children through calmness, observation, presence, and kindness Child attuned and protective

A leader in wisdom & balance

Gentle presence & compassionate heart

Engaged in fun & age appropriate play

Leader by example

Live by the Golden Rule

Restaurant Manager

Cafe Olei at the Mill House - Wailuku, HI

July 2022 to February 2023

Handled FOH & BOH operations

Supported every aspect of our restaurant and my team Connected w clientele to uphold satisfaction and sustain interpersonal connections Made sure grounds & restaurant were functioning properly and esthetically pleasing to guest Placed necessary orders for the restaurant

Co-created weekly schedule for staff

Responded to event emails and reservations in a timely and professional manner Set up for large parties & reservations

Front Office Manager

Paradise Self Storage - Kahului, HI

April 2018 to January 2019

Monitored Storage facility

Reported any unusual activity to the owners

Welcomed new clientele and walked them through our facility and our application process Received and processed all monthly storage unit payments Sent out late notices & collection letters

Kept the front office and our grounds esthetically up to par Answered phones, client questions, and client emails in a timely and professional manner Entered all new applicants into our computer system Lead Esthetician

Four Seasons Lanai - Lāna‘i City, HI

November 2016 to February 2018

Upheld Forbes Standards inside and outside of house Delivered personalized care, body treatments, and facials to elite clientele Top leader in retail sales

Submitted back bar and retail requests for ordering Created new protocol

Trained other estheticians in treatment protocol

Lead product educator

Kept the spa fully stocked and esthetically proper at all times Supported my teammates

Created a return clientele base

Education

Associate's degree in Liberal Arts & Sciences

Clark College - Vancouver, WA

September 1994 to June 1996

Skills

• Family Care (10+ years)

• CPR (10+ years)

• Spa services (10+ years)

• Risk analysis (10+ years)

• Art therapy (10+ years)

• Mentorship (10+ years)

• Yoga Advocate (10+ years)

• Youth Centered Play (10+ years)

• Energy Worker (10+ years)

• Guest Relations (10+ years)

• Nannying (10+ years)

• Music & Dance Theory (10+ years)

Awards

Boys and Girls Club of Maui Donation

April 2015

An Island Nanny client presented a large financial contribution to The Boys and Girls Club Maui on my and The Island Nanny's behalf.

Certifications and Licenses

Breathwork Facilitator

October 2022 to Present

Facilitate breathwork & meditation to reduce anxiety, release trauma, calm the nervous system, & reprogram the subconscious mind.

Dance Instructor

September 2014 to September 2017

Ballet and contemporary dance instructor

Yoga Instructor

May 2014 to September 2018

Teacher of restorative yoga, self-love, & meditation CPR Certified

March 2009 to Present

Additional Information

Covid Vaccinated.



Contact this candidate