Contact

+971*********

ad158v@r.postjobfree.com

Summary

To gain employment in a large

scale corporation implementing

management of local and

regional responsibilities.

Highlights

Cafe Management

Excellent Customer Service

Clean and neat

Positive and approachable

Can work unsupervised and

deliver quality work

Exceptional listening and

communication skills.

Umm Al Qwuain, United Arab Emirates, March 22, 2020 – present

*Ensures that the store operation are carried out in a safe, efficient manner

*Ensures high levels of customers satisfaction through excellent service

*Develops store strategies to raise customers pool

*Proposes innovative ideas to increase market share

*Conducts personnel performance appraisals

*Deals with all issues that arise from staff or customers - complaints

*Manages product storage to reduce spoilage and damage.

*Maintain social media accounts, website and other online selling platform like Talabat, amazon and watermelon sites.

*Prepares LPO and process orders

*Communicates with the suppliers especially consignment arrangement

*Records invoices and performs inventory control using Phoenix Accounting system to avoid overstock and low stock Cagayan de Oro, Philippines, October 17, 2017 – October 18, 2019

*Facilitates end to end HR needs pertaining all facets of the department.

*Works with line managers and employees to address all types of employee relations issues.

*Analyzes and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.

*Serves as a link between management and employees

*Performs difficult duties which includes dealing with under-staffing, referring disputes, firing employees, and administering disciplinary procedures.

*Analyzes statistical data and reports to identify and determine causes of personnel problems

*Develops recommendation for the improvement of the organization

*Analyzes training needs to develop new training programs or modify and improve existing programs.

*Facilitates administrative works like acquiring and renewal of business permits and licenses

*Researches and consolidates data to prepare documents for review and presentation to the Management Committee

*Formulates outgoing memos and analyzes incoming memos, submissions, and distributing them as needed.

*Makes travel arrangements for executives.

*Provides general administrative support.

Cagayan de Oro, Philippines - Jan. 2016 – Nov. 2016

*Schedules and monitors daily attendance of HR Associates

*Submits Plantilla Report once a month in coordination with HR client

*Oversees HR Associates in ensuring production manpower daily requirement and other special manpower requests are met.

*Oversees of the reviewed employment contracts and recommend for renewal or non-renewal based on appraisal.

*Monitors issuance of PPEs (Personal Protective Equipment)

*Reviews Customer Service Form and ensure closure on every concern

*Provides basic counseling that have performance related obstacle.

*Ensures implementation of HR programs and activities from client.

*Monitors and review employees on due process and ensure closure on sanctions provided.

*Reviews grievance summary and other violations with Client HR

*Ensures timely payment and posting on government mandatory benefits are being complied

With a Bachelor's degree and a

variety of professional backgrounds,

this assures of delivering executive

support and team leadership to

business operations. Dependable

and detail-oriented to manage

multiple tasks and priorities. Broad

experience includes office

management, human resource,

general administration, basic

accounting, and customer service.

Dedicated and motivated to seek an

opportunity to advance my career

within a growing, employee-focused

organization and a reputable,

growth-oriented company.

* Administrative Management

* Conflict Management

* Decision Making

* Verbal and Written Communication

* Staff Supervision

* Customer Service

* Documentation and Reporting

* Supply Chain Management

* Recruiting and Hiring

* Multitasking and Organization

* Inventory Management

* Sales Promotion

* Management Team Building

* Assignment Delegation

* Human Resources Oversight

* Recruitment and Hiring

* Team Leadership

* Basic Accounting

* MS Office Skills

* Photo and Video Editing

* Technical Skills - Router

configuration

* Internet Navigation

Cagayan de Oro, Philippines - April 2013 – February 2014

*Oversees manpower of all Business Units which includes: Wholesale Grocery Store, Hotel and Accommodation, Laundry Services and Bakeshop with a total of 404 employees

*Maintains and develop HR policies, ensuring compliance and to contribute the development of corporate HR policies.

*Ensures timely recruitment of required level / quality Management staff, otherbusiness line staff in order to meet each business unit’s needs.

*Ensures appropriate communication at all staff levels.

*Provides newly hired employee with information about policies, job duties,working conditions, salary, and employee benefits

*Maintains records and compile reports of hires and absenteeism rates.

*Conducts Counseling and Guidance to provide support to supervisors and team leader sin case of disciplinary issues.

*Responsible for the maintenance, update, and safekeeping of employee records.

Davao City, Philippines, Oct. 2008 – Jan. 2010

*Responsible for responding to support issues and requests for service (RFS) from customer end users

* Utilizes remote desktop support for clients

* Documents all activity and communications and communicate problems to the appropriate department

*Ensures Product Support Lead Management & Sales Conversion measurement

*Details quality CRM entry

*Troubleshoots and resolves application issues with all supported applications

*Manage open calls to ensure appropriate resolution time

*Ensures Brand Compliance for Product Support

*Performs other duties as assigned regular

*Engages in conversation with customers to understand needs, resolve issues and answer product questions.

*Updates databases with new and modified customer data. Cagayan De Oro, Philippines, April 2007 – June 2008

*Prepares reports using academic or institutional data and information.

*Provides assistance to faculty by teaching classes, conducting orientation meetings, and scheduling events.

*Collaborates with teachers to understand and improve classroom conditions.

*Plans, administers, and controls budgets.

*Recruits, hires, and orients departmental staff.

*Directs or coordinated engaging support staff in administering departments or academic institutions.

*Improves student educational plans by advising on course selection, progress plans, and career decisions.

*Handles other various administrative as needed

Bachelor of Arts in Theology - June 2000 - March 2006 ORO BIBLE COLLEGE - Cagayan de Oro, Philippines

Contact this candidate